Jensen Property Management - Murrieta, California

Senor Dick

Well, I'm not good at leaving reviews, but we going to try this anyway. I hope this review helps out people who are uncertain. Michelle at Jensen property management company has been professional and courteous to my family and I. I appreciate the fact Michelle responses when I call or send emails. My family and I have only been with Jenson for 4 months now, but it feels as if we have found a home.

Also it was an absolute nightmare trying to rent a house before i came across Jensen property management. Michelle at Jensen Property Management was very clear about the process to rent the house. And after providing all the correct paperwork it was an easy transaction signing the paperwork and moving in. I'm sure my family and I will make this house our home for a while. Again thank you Michelle and your team.

Chris Awad

Great management company! Michelle is very knowledgeable and has the best communication I’ve seen. You can tell she takes pride in her work and makes sure her clients are happy. The tiers of service you get to choose from are unmatched and the best prices around. If you want someone who knows what they’re doing and CARES about your biggest investments like it was her own, look no further and call Michelle from Jensen Property Management!

Tanya BabyT Rodriguez

Best Property Management Ever!!! I've been renting from them for a year, & I'm about to do another Year lease with them!! I've never had an issue with them..Every time there's a problem with the house they come right out..Michelle and her staff are amazing! They care about their Renters/Owners & do their best to make you happy 😊 I strongly recommend this Reality.. If you want a Rental,, This is the place you wanna go to..They truly go out of their way to please you..

violet s

Jensen property management is demanding my account numbers on a form months after move-in, something that was not a prerequisite or outlined in my lease agreement. I am being harassed by Michelle Ross almost daily for this form. I pay my rent on time every month, take care of the home, I’m clean, and respectful of my neighbors but she could careless. She has suspended my ability to pay my rent on online to make it difficult for me to pay my rent. I am baffled by such an unprofessional company and don’t understand why a property manager would harass a tenant in this manner over a form 4 months after the fact! Additionally, Michelle attempted to bill me for a legitimate service request claiming it was unnecessary. I found this to be a retaliation tactic because I challenged her about a form. 🤯

Megan King

I absolutely cannot say enough positive things about Jensen Property Management. From our initial meeting, Faith was personable and kind. Answered all of my questions and always kept me in the loop about my application. From there, Michelle was an absolute God send! She helped us get into the home of our dreams! Every single step of the way, we were taken exceptional care of. The customer service is out of this world. I would HIGHLY recommend the team over at Jensen Property Management in a heart beat!

Chelsea Erwin

If I could give this company zero stars I would, however to post this review I had to give one.

On April 2023, my husband and I moved to Temecula into one of the homes (Bristol Road) being managed by Michelle Ross (the owner and broker at Jensen Property Management). The primary individual that we were in communication with for the duration of our time living there was Michelle.

I am writing this review because we are being charged $1,400 due to an incorrect paint sheen used to touch up the walls. According to Michelle, the homeowner is claiming that we are the ones that used the wrong sheen. We didn’t touch up any painted walls, we only filled and painted a few holes from some wall decorations. The mismatch paint sheen was there and very evident when we moved in which is why I mentioned “some walls need touch up” in my email to Michelle upon moving in. We had several friends and family members mention to us that whoever touched up this place before we moved in did a terrible job. Its interesting that when we moved in the homeowner was not involved which makes perfect sense because the homeowner hired Jensen Property Management to manage their property but now Michelle is telling us that the homeowner is accusing us of the poor paint job. We are not sure if that is true or if Michelle is just wanting to place the blame on the homeowner since she obviously did an inadequate inspection when the previous tenant moved out and we moved in or we wouldn’t be having this discussion.

Email Date: 4/2/2023

“The kitchen cabinets are filthy, we scrubbed the outside of the fridge, the white floor portion of the fireplace has scuff marks everywhere (especially the corners), some walls need paint touch ups, the closet doors are scratched, a light is missing outside on the porch, there was a lot of water in the garage that we cleaned up prior to leaving (that the wood planks were sitting in), one of the cabinets in the kitchen (inside) is yellow, a “powered room” sign was left screwed in above the downstairs restroom so when we remove it there will be screw holes and will need to be filled and a paint touch up and the bathroom medicine cabinets have a lot of grime and the master bathroom shower door has a lot of soap scum/line crust. Also, the door handle is loose (where you put your thumb).”

Jensen Property Management didn’t fix any of this. We used decorations to hide the patches of paint that didn’t match, we replaced the light on the porch, tightened the handle on the front door and we deep cleaned the house ourselves prior to moving in.

Upon moving out we did the following:

1. Replaced the door stop as the one they provided was loose;
2. Patched and painted all holes where we hung decorations;
3. Deep cleaned all cabinets throughout the house.
4. Deep cleaned all bathrooms;
5. Deep cleaned all bedrooms;
6. Deep cleaned all baseboards;
7. Deep cleaned the built in bookshelves & mantle/fireplace;
8. Deep cleaned all windowsills; and
9. Vacuumed & mopped the floors.

Cedric Kohler

It's always reassuring to have a reliable and trustworthy property manager, especially when you're frequently traveling. Knowing that Michelle and her team are available to handle any problems that may arise while you're away can provide you with peace of mind and ensure that your investment property is well taken care of. It's wonderful that she came highly recommended by a friend who also had positive experiences with her services.

M S

Michelle has managed our family's property for eight years and we couldn't be happier with her service. She is professional and easy to work with. Michelle takes care of problems as they arise, keeps us informed and is very good about finding affordable solutions and resources. We rely on Michelle to find the best tenants for our property. The current tenants have been with us for six years. We highly recommend Michelle.