Collins Management - Hercules, California

Address: 500 Alfred Nobel Dr STE 250, Hercules, CA 94547, United States.
Phone: 8005575179.
Website: collins-mgmt.com
Specialties: Property management company, Homeowners' association.
Other points of interest: Online appointments, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 100 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of Collins Management

☎️8005575179

⏰ Open Hours of Collins Management

Monday: 9 am–12 pm, 1–5 pm
Tuesday: 9 am–12 pm, 1–5 pm
Wednesday: 9 am–12 pm, 1–5 pm
Thursday: 9 am–12 pm, 1–5 pm
Friday: 9 am–12 pm, 1–5 pm
Saturday: Closed
Sunday: Closed

Collins Management is a property management company that specializes in managing homeowners' associations. They are located at Address: 500 Alfred Nobel Dr STE 250, Hercules, CA 94547, United States and can be reached at 8005575179. Their website is collins-mgmt.com.

Characteristics and Services

Collins Management offers on-site services, online appointments, and wheelchair-accessible facilities, making it convenient for all clients to access their services. They have a team of professionals who are dedicated to providing excellent service and maintaining the grounds of the communities they manage. They have received numerous positive reviews from homeowners who have praised their quick response time and friendly demeanor.

Alicia - A Collins Management Team Member

One such team member is Alicia, who has been praised for her excellent service and quick response time. One homeowner stated that Alicia has always answered their questions and concerns very promptly, which is a testament to Collins Management's commitment to providing excellent service.

Rhiannon Cardinale - Community Manager

Rhiannon Cardinale, the Community Manager for Collins Management at the Chelsea By the Bay neighborhood, has been praised for her friendly and helpful demeanor in dealing with parking problems and maintaining the immaculate grounds of the community. Her dedication to her work has made her a valuable asset to Collins Management and the communities they serve.

Reviews and Ratings

Collins Management has received 100 reviews on Google My Business, with an average rating of 3.6/5. While there are some negative reviews, the majority of the reviews are positive and highlight the company's quick response time, friendly demeanor, and professionalism.

Recommendation

If you are looking for a property management company that specializes in homeowners' associations, Collins Management is an excellent choice. Their team of professionals, including Alicia and Rhiannon Cardinale, are dedicated to providing excellent service and maintaining the grounds of the communities they manage. With their convenient online appointments, on-site services, and wheelchair-accessible facilities, Collins Management is a company that is committed to meeting the needs of all their clients. We highly recommend contacting them through their website, collins-mgmt.com, to learn more about their services.

👍 Reviews of Collins Management

Collins Management - Hercules, California

Lucy L.

5/5

Collins Management overall has served our community very well. My personal experience as a homeowner is excellent and Alicia in particular has always answered my questions and concerns very promptly. Kudos to your company and keep up the good work!

Marguerite M.

5/5

Rhiannon Cardinale has been in charge of the Chelsea By the Bay neighborhood HOA since we moved here 4 years ago. She has been friendly and helpful with parking problems I've had in the neighborhood. The grounds are immaculate and I feel lucky to have her as our Community Manager for Collins.

Teryl B.

1/5

Unresponsive. As a 45 yr old business founder myself (INC 500 Fastest Growing Company in America) I truly understand the importance of responding to any and all Client requests. Collins does not seem to have time to respond. My HOA quit Collins a few months ago, then came back about 4 months later--us homeowners were never told anything. Cleaning our pod parking area did not happen for months.
Stuff happens. Communications is everything and Collins is useless at that.

P S.

1/5

Absolutely garbage management company. If you’re considering moving into a neighborhood where they are the management company I would highly recommend you reconsider. In regards to the 5 stars on here there is zero percent chance those are not employees of the company or fake reviews. PLEASE RECONSIDER IF YOU’RE CONSIDERING THEM TO MANAGE YOUR BUSINESS OR MOVING INTO/buying in an HOA that they manage. I regret my living in their managed neighborhood.

Patrycja M.

1/5

I would like to express my disappointment with the quality of service provided by Collin's Management that overlooked my condo that was part of homeowners association in Pleasant Hill. Over the past year I have encountered numerous issues that have not only diminished my living experience but also raised serious concerns about the professionalism and competence of Collin's Management. This lack of thoroughness and care is unacceptable and highly frustrating.

My attempts to contact the office regarding these issues have been repeatedly ignored. Emails and phone calls go unanswered, and when I do manage to speak with someone, I am often met with vague assurances and no concrete actions. This level of neglect and poor communication is deeply disappointing and suggests a lack of respect for your residents.

They requested $8k per unit for special assessment, two weeks later they said they made a mistake and changed it to $1k - how do you make a mistake like that? After residents started asking questions they quit. Not surprised here. They won't even take responsibility for the way they mismanaged the area.

Chelsea W.

5/5

The associate at Mercer has been wonderful throughout my time living in the building. She was a wealth of knowledge during the move-in process with help coordinating between the Mercer building contacts and the moving company to ensure everything was planned for and set up for a smooth move-in-day. Additionally, she was a pleasure to work with in renting out the Mercer clubhouse common room for a baby shower. On a weekly basis, she goes above and beyond to greet residents with a warm smile (and candy treats). Overall, she provides great customer service to the building residents, is very responsive to emails, and works hard to keep the Mercer building a safe and friendly place to live!

MG T.

5/5

Kudos to April as our Assistance Manager at HF Planned Development. I find it refreshing to hear a smile in her greeting when calling in for any assistance. I find her demeanor polite and professional during all interactions, whether they may be on the phone or in person. Should April be away from her desk or office, I receive a response no later than 2-3 days. Should any questions I may have that April wants to do further research, I get a call-back asap. Thank you April! Very much appreciated.

KT415

1/5

Was never given a new pool key when they changed the locks and now must pay $50 for a key. What a racket! Now I can't even get a return phone call to pay the $50 to get the key after conceeding that it wasn't worth not paying for the key. Maybe I expect too much, it's only been a couple of months and only left a few voicemails... Hopefully the board of my HOA will find new a new management company in the near future.