Bluestar Properties Inc. - Victorville, California

James M.

I would recommend this company to anyone looking for a rental property.
This is an amazing property management company. Patient, attentive, informative, and efficient.
More than willing and able to accommodate tenants needs and request. Even when facing restrictions put in place by property owners.
IN ALL USE AND TRUST BLUESTAR PROPERTY MANAGEMENT SOCAL.

Jeanie K.

We have worked closely with Bluestar Properties for many years. The staff are professional and friendly...they are responsive and helpful. We plan to continue to work with Bluestar Properties for many more years!

Joy C.

It’s been almost 6 years renting from Bluestar Properties and I love Chrisy, Tammy, and the receptionist. These ladies will work with you if you do your part and communicate. Be kind and respectful and everything will go smoothly for you . If something is out of the ordinary they will get on it even if it doesn’t happen on your time. They are aware, but have to be patient. Yes, rent goes up every year, but that’s what having a job is for. Nothing is free, but if you go to work or whatever you do to pay your rent legally then you should be fine. If you are late on rent communicate. Life happens to the best of us, but overall this is the best renting business owners in the high desert. I wouldn’t rent anywhere else living up here in the high desert except through Bluestar Properties. Until due of time I am happy here until I buy me a house one day. :). If you are struggling please attend the jobs fairs or go through the County of San Bernardino. Never be afraid to ask for help.

Veronica A.

Najera Environmental was contacted from a homeowner for mold remediation. Tammy was so helpful with helping to contact homeowner and help to bring homeowner to easy after hours. She went the extra mile .

Romo-Contreras L.

I have experienced unprofessional rude customer service on a deposit refund from a female. And because of this I asked for a upper management POC and have left several voice messages and have not received a return call on my matter. What amazes me is that the female there address with responding the customer (me) with personnel life afair issues that have zero to do with the matter of my refund. I firmly believe that training of customer service should be revisited for all staff. God Bless

Karah A.

They’ve been our property management company for all of one month and we are already having problems. My kitchen sink leaks, as does my dishwasher. Let the landlord know and they ignored it. Two weeks after I told the landlord about this problem, some lady from Bluestar is knocking on my door letting me know that they’re taking over as property management and to call them directly with any issues. Never got any warning about it from the landlord/owner. I called the maintenance director, Lupe, on her line and left a voicemail about my sink and dishwasher, no call back. Called the maintenance request line a week later and put in a request for my sink to be fixed. 3 weeks go by, nothing. Not a word from anyone. Called yesterday to request maintenance again and the woman I spoke to told me that on her end it said that the previous maintenance request had been completed. ABSOLUTELY FALSE. She placed another request, no one showed up yesterday, and no one is here today, and I bet no one will show up tomorrow either.

UPDATE: Maintenance manager is rude and assumed we don’t pay for water since we live in an apartment after one of their contractors used my spigot without permission. Her exact words were “you live in an apartment. You don’t pay water.” So the water bill that’s IN MY NAME means I don’t pay water, right? Still have yet to hear back from anyone regarding this and I’ve requested for them to contact me about it 3 or 4 times.

DEBORAH J.

I love Blue Star Property Management. I’ve been with Blue Star for almost 7 years. I have never ever had any problems with this company. They are super kind, Very professional, organized and helpful.

I especially like one of there power sources. He is an employee by the name Randy. He has assisted me from day one. Randy has enhanced my confidence and trust exceptionally in this company.

I highly recommend Blue Star property Management to any and everyone.

Resident
Deborah Sfredda

Celise H.

The property they manage on Sueno lane has a problematic tenant there that’s been causing problems since last year. Well last nights incident takes the cake, she kicked my door in breaking it and now it won’t lock at all police were called and they took about an hour to come and absolutely did nothing to her until I gave them the value of the door which I don’t know because I don’t know the cost I do not own the apartments. After hours maintenance was contacted last night with me putting a work order in for the door to be fixed because it won’t lock and after an hour I got a call back from them stating they were sending someone about to fix the door. That was at 9:15pm and today at 1:36 pm still no maintenance worker here to replace the door. Do u know how scary it was to try and sleep with a door that won’t lock with 3 children in the apartment? I couldn’t sleep and had to use furniture to barricade the door putting a bell on the knob so that I could here the bell jingle in case of possible intruders. All the Bluestar Property management people did was give me a number to the Royalty Carpet Care people and states they do repairs as well, and Randy only asked if I called the police and asked for a police report. I don’t understand why this last has not been evicted when multiple tenants since last year have complained about her erratic behavior, threats, and now vandalism. What mire is is going to take for them to remove her from the premises why should everyone else have to move because of that problematic tenant. Most of us can’t afford to move at the moment, and she’s the one causing intentional damage to their property and harassing the neighbors since last year. I DO NOT RECOMMEND THIS MANAGAMENT COMPANY AT ALL. They do not care about their tenants safety and will only speak to u thru email and not resolving matters in a timely manner or not resolving them at all this is the second major incident I’ve had with them and they are way too nonchalant about handling emergencies. If a zero star rating existed that’s would this place would receive!!!!!!