Coast Central Credit Union Harrison - Eureka, California

Kim M.

I have been banking here for 25 years and created accounts for all my family members and various business ventures. I moved my elderly mother to my state so I could care for her and set up her account with them and they now treat me like a criminal when I try to handle her banking needs. They will not accept my durable power of attorney which is a legal document allowing me to handle her banking. She cannot leave her home and rather than building a rapport of trust over the past 25 years they would rather look at me with distrust. They will, however pass through payments for services she has no use for despite us disputing them. I no longer consider them my bank and will be moving my account to a bank that has my back and treats me like a valued customer. I didn't treat them this way when they merged my account with my exs and gave me access to all of his accounts. I simply let them know they made a serious error. Get ready to lose several accounts. I don't appreciate the attitude.

Lili C.

I have been with coast central for over 7 years because it is a local bank that I want to support. Recently my wallet was stolen, I called them to lock my card as I cant do it online myself. And I need it to be done as soon as possible to avoid more unauthorized transactions, yet the call took over 30mins to verify me and if I have the stolen card or know the last 4 digit of the card (who would know that if your card has been stolen?) I was super disappointed, as per the phone conversation goes, I see the thief who has my card has purchased 3 large transactions, and yet the representative can not lock my card. I sincerely have concern and it is unbelievable. I simply can’t trust the bank process, and the team ability to solve emergency matter like this.
Not to compared with other bank, the other bank card I have, it literally took me no more than 2 mins to lock either online or by a phone call.
I really hope the bank administrator take this comment seriously to improve the process of locking card when someone report lost card/card stolen.

pdq

I have two complaints against Coast Central Credit Union:

a) My own personal account for $50, and
b) An Association account for $150+ that I am responsible for.

Coast Central Credit Union shut off online access to my own personal account. When questioning them about this they said the account was abandoned, but the online access was only shut off after I filled out a customer satisfaction survey citing they were abnormally low. Coast Central Credit Union is required by law to forward monies for abandoned accounts to the state of California, but they never did. They pocketed my $50. Even though my online access was shut off about three months ago, I continued to receive notice of online statement availability as early as July 2018.

With respect to my second account, Coast Central Credit Union alleges I am not a signer on an account, but I do have concurrent legal authority with our co-director, who like myself are the only two directors ever registered with the registry of charitable trusts. As a result we do have authority, but Coast Central Credit Union won't release the money.

Best to avoid this institution, but be warned that outside of the state of Washington, no regulator in the country will protect you against a financial institution and the regulatory environment has been this way for a very long time. Coast would never get away with this in Washington state. You run the risk this place will steal your money and no one will help you.

Annie S.

We have been members for 15 years in Eureka. The service has always been exceptional. We travel a lot and have needed support and prompt service . There is always someone to talk to and problems are resolved quickly and professionally. They go out of their way to help us. We have had loans, mortgages, IRAs and CDs in addition to our savings and checking accounts. I use online banking and it's much better than our other banks! We have always been happy to recommend Coast Central Credit Union for a job well done!

Lan P.

I hate this bank and so will you. If you have problems, they don't answer questions, required me to drive an hour to go to a branch, and then I found out that they could have simply just answered the questions over the phone. An employee told me this, over the phone.

Their management sucks! Worst experience ever!! Their call center manager: Donna, does not know their own policy!!! WTF!

Because they don't know what they are doing, they will make accounting errors, and when you try to get to the bottom of it, they will send you to someone else. They will "lose" your money and you won't be able to get it back because they will keep passing you off to another person.

And you can't get any of their policies online either - because they don't exist!!! Their bylaws (which are supposed to be public) are not published and privately held. They are not accessible.

All of their "good" reviews are NOT posted by customers.

Michael W.

Just not happy with this place in general. For staters, when you call in to talk to a customer service representative you can't get your local office on the phone. You're on the phone to a call center waiting in line behind every member at every branch in every city.
Also my wife has tons of banking experience and has applied their multiple times and they have never even called her back. They just ignore her applications so they can hire all the 20 somethings.

Gail M.

Best financial experience of my life (and I'm old now). I have been with CCCU for 25 years. Never a bad experience. Always polite, efficient, and honest. I love belonging to a credit union, especially this one!

Hannah A.

It has been an ok bank to use but they have become very weird lately. I went to deposit a check today but my small daughter and I needed to use the restroom first. On our way to the restroom a woman told me they did not let MEMBERS use their restroom any more “BeCauSe oF CoViD”. Ok sure lady like having unfair hygiene practices is going to cure your sick mind…