Eht R.
2/5
Very poor customer service when I opened a new account there and deposited a very large sum of money. The teller manager in the side office was texting on her phone when I walked in, and she had extra large, half-drunk, sweating McDonald's soft drink on the table, squarely between me and her, the entire time. I kept having to look around it to see her. She never once asked how much money I wanted to deposit, and then, after all the paperwork had been completed and signed to open the account, she sent me to the teller window to make my deposits. This is the first time I have ever had that happen; the other times when I've opened accounts, the person who opened the account then went behind the teller windows and handled the deposit. The teller told me that there would be a nine-day hold on the funds, which is the same thing I had been told when I called customer service in the first place, to inquire about opening a new account. It was also the same thing the teller manager stated. Then, after I arrived home I received a phone call advising me that there would be a 15-day hold on the funds. The phone call was from a teller and not the manager who made that decision, which is a cop-out by that manager to make a decision and then instruct an underling do the dirty work. If you're going to make a decision, YOU need to have the guts to transmit that decision to the customer. On the phone, I had to be transferred 2 or 3 times before I could find anyone who had the foggiest idea about the laws and rules that apply to hold times for deposits--no one else in a management capacity at this bank knew. Oh and when we first walked into the bank, the person who was standing there, ostensibly to greet customers, looked at me and my friend and immediately looked away without greeting us. I probably should have left right then. I would take my money elsewhere, but I don't think there is such a thing as a bank that actually does care about customer service.
