3Rivers Decatur - Decatur, Indiana

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3Rivers Decatur: A Reliable Financial Partner

For individuals and businesses in Decatur, Indiana, and the surrounding areas, 3Rivers Credit Union offers a strong and accessible financial solution. Located at 860 S 13th St, Decatur, IN 46733, and reachable by phone at Phone: 2607243867, 3Rivers Decatur is a dedicated branch of a larger, community-focused cooperative. Their website, Website: 3riversfcu.org, provides comprehensive information about their services and membership benefits.

Specialties and Services

3Rivers Credit Union operates as a financial institution, offering a wide range of services tailored to meet the diverse needs of its members. They specialize in providing:

• Personal Banking: This includes checking and savings accounts, designed with competitive rates and minimal fees.
• Loans: 3Rivers offers a variety of loan products, including auto loans, personal loans, and mortgages, with flexible terms and financing options.
• Digital Banking: Members enjoy convenient access to their accounts through online and mobile banking platforms.
• Business Services: They support local businesses with business checking accounts, merchant services, and small business loans.

Accessibility and Amenities

3Rivers Decatur is committed to providing a welcoming and inclusive environment for all members. The branch features:

• Wheelchair Accessible Entrance: Ensuring ease of access for individuals with mobility challenges.
• Wheelchair Accessible Parking Lot: Convenient parking for those who require it.
• On-Site Parking: Ample parking available for customers.

Customer Experience – A Focus on Service

Based on user feedback, 3Rivers Decatur appears to prioritize exceptional customer service. The atmosphere described suggests a warm and friendly environment where staff members take the time to understand individual needs and offer personalized assistance. The emphasis on staff knowledge and approachability is a recurring theme, creating a positive banking experience.

Overall Reputation

3Rivers Credit Union currently holds 11 reviews on Google My Business, with an impressive Average opinion: 4.1/5. This demonstrates a consistent level of satisfaction among its members. The comments frequently highlight the helpfulness and kindness of the staff, suggesting a genuine commitment to member satisfaction.

Recommendation

For those seeking a reliable, community-focused financial institution with exceptional customer service, 3Rivers Decatur is an excellent choice. We encourage potential members to explore the services and benefits offered on their website: 3riversfcu.org. Contacting them directly through their website or by phone will allow you to discuss your financial needs and discover how 3Rivers Credit Union can help you achieve your goals.

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👍 Reviews of 3Rivers Decatur

pierce E.

5/5

Great service! Very friendly staff! It's nice walking into a bank and everyone knows who you are and are personable.

Joy K.

5/5

I went in the bank with a problem I felt was impossible to fix on my own. A very sweet young lady named Morgan was able to help me. I'm over 60 and sometimes absent minded. Morgan was so kind in that not once made me feel bad like other banks have. This is where I'm going because of all the wonderful staff!!!

Kelly B.

5/5

I had an emergency come up and needed a personal loan. Erin was very quick at getting everything put together and getting me approved. I've been a member at 3 Rivers since 2007 and I've always had great customer service! If you need a loan or want to open an account I highly suggest contacting Erin!

Andy

1/5

I would not recommend 3 Rivers FCU to my worst enemy. There overdraft policy is to charge you fees for 30 days before notifying you. I was charged 39 overdraft fees and not notified once. Contacted customer service and they refused to do anything about it.

Avionic P.

1/5

Horrible bank, lazy disrespectful tellers. My friend needed to cash his check, and lost his I’d. So he only ha da paper copy. They said they couldn’t open an account with a paper copy. so I said ok, I’ll open an account because i have my license right now. They refused to open an account for me, and even tho I said. Then he doesn’t need to be a joint card holder. Just open it in my name, and I’ll cash the check into the account. She then Proceeded to get snotty with me, and said “sir I’m just not going to open an account for you” have a good day. So we left. Awful service, rude people. Just an overall terrible experience. I’ve had nothing but issues with this location, and it’s manager. I wish I had gotten her name so I could call and complain. I work in customer service, and she is just an awful person. Ted talk over.

Sunny L.

5/5

I'm really happy with the service I received from Erin! She was super nice. I'm happy with my decision coming here.

Andrew H.

5/5

Nikki, Erin and staff were very helpful.

josh L.

3/5

Debit card is very cheap. I’m sure i will break it within a couple months