Liberty Tax - Auburn, Indiana

Renee M.

Very disorganized, and almost completely unmanaged. I feel sorry for the preparers who work here, because they are thrown to the wolves without adequate training, information, or knowledge. It’s not even their fault that their higher ups can’t get them properly situated.

Edit for owner’s reply: Your district manager is fully aware. I was employed By her, given NO tools, and left alone on my first day. I have not been paid for my time driving to and from twice, including bringing back a key back that someone’s mother brought for me bc all the staff called off. I’d like something for my inconvenience, but ya know. Whatever.

Ej G.

Crystal did an amazing job. She was very professional, friendly and informative on any questions or concerns we had. I highly recommend Library Tax. See Crystal.

Brenda G.

I met with Crystal at the Liberty tax office in Auburn, Indiana. She was very helpful with helping me with my taxes. Very pleasant to interact with as well. Thank you Crystal!!!

Susan C.

I suggest everyone that has went to Auburn should go to Maplecrest Fort Wayne and leave the Auburn office alone I have a couple different W-2s in self employment of a 1099 and our taxes are very simple but usually very easy for tax ladies to do they have no freaking clue on what they're doing to the point as of Friday my taxes has been sitting in their office for the last month because they don't know how to itemize attending 1099 I actually had an itemized it myself I am paying you good money to itemize it so if something is wrong it is covered because honestly if you're going to a tax company place you don't know how to do your taxes so I called Maplecrest and had them pull my file today and they were more than glad to they've got 23 years of experience that Branch owner does incorporate just put people off the street in Auburn that's never worked there before my tax lady was an Uber driver that tells you she's never been to account in school or nothing years prior to them doing my taxes I've had Holly and Sarah which they were wonderful they'd been doing taxes for years all I had to do was walk in give them my stuff and about couple days later Sarah would call me in and tell me to come sign my papers they were done so I'm just suggesting everybody just to stay the heck away from Auburn's Liberty Taxes go to Maplecrest on Fort Wayne those people know what they're doing compared to Auburn

Private U.

We have been getting our taxes done here for years..and all I can say about yesterday is, never again! Staff has changed and I honestly would not recommend anyone to get their taxes done here. Unknowledgeable & unprofessional.

raeann Y.

New people doing taxes. They do your papers then have to send it to review team. My charge went up $300!!!! Last year was $50. This year $359. Not worth it. Going elsewhere next year.

Cyra J. B. (. J. L.

I’ve been going to Liberty Tax for going on 3 years now and I have yet to be unsatisfied with their services! I don’t have a specific tax consultant for myself so I’ve been helped by 2 different employees and each one went above and beyond any and all expectations I had for them. HIGHLY recommended (5 STARS) 🙂

Jennifer P.

The wome there (in Auburn, In.)were so amazing , I had been going through alot, it was complicated but they were very understanding and helpful. Had a lot of fun during my filing process. I've been going to Liberty Tax Services for 10 years now and will continue going there. Thanks girls.