Kirkpatrick Management Company - Indianapolis, Indiana

Kirkpatrick Management Company

Kirkpatrick Management Company, located at 5702 Kirkpatrick Way, Indianapolis, IN 46220, is a well-established and reputable property management firm that specializes in serving homeowners' associations and providing exceptional property maintenance services. The company has built a strong reputation for delivering high-quality services and maintaining a strong commitment to customer satisfaction.

With a phone number of 75704358 and a website at ekirkpatrick.com, Kirkpatrick Management Company is easily accessible and well-equipped to meet the needs of its clients. The company's specialties include property management, homeowners' association management, and property maintenance.

One of the key features that sets Kirkpatrick Management Company apart from its competitors is its dedication to providing onsite services and the ability to schedule online appointments. The company's office is wheelchair accessible, and there is also wheelchair accessible parking available for clients.

With an impressive 800 reviews on Google My Business and an average rating of 4.1/5, Kirkpatrick Management Company has proven its commitment to delivering top-notch services and building long-lasting relationships with its clients.

If you are looking for a reliable and experienced property management company that prioritizes customer satisfaction, look no further than Kirkpatrick Management Company.

👍 Reviews of Kirkpatrick Management Company

Vonee'

1/5

After being snowed in yesterday, I was very disappointed to see that only the main entrance was the only street plowed. None of the side streets or cuddle sacs. What sense does that make if we can’t get to the already paved street I’ve been here 8 years and have yet to see them plow ALL the streets in the Bretton Woods community. What exactly does HOA fees cover again?

Tricia D.

1/5

I wasn't going to leave a review; however, since nothing is being done, and there are crickets on their end, here are samples of their work. This is work completed within the last month for siding and painting. When I initially complained, I was told it was about as good as could be done. Since then, I've tried get them to fix it and they are not responding. This is what they deem acceptable. They don't do their job.

Simon E.

1/5

This company manages our condo complex, and it's been a less than ideal experience. Feels like screaming into a void. They won't answer phonecalls, call you back, or answer emails. Total non-communication, even when you've calling to verify the receipt of checks. Their portal is abandoned. They only sent people to deal with snow AFTER all of us shoveled. We had a pipe burst and they wouldn't send anybody out until it flooded our HVAC system. Just a pretty terrible experience all around which has costed us time and money.

Kayla P.

1/5

This is the worst experience I have ever had with a property management company and I've rented for 13 years and worked in property management for 5 years. They do NOT communicate. Good luck getting a hold of anyone beyond the receptionist. I called Valerie Atwell numerous times and left several voicemails and emails and she has never returned a single one. I rent the condo that they manage and the owner has explicitly and repeatedly said KMC can communicate with me to get an accurate idea of the issues, but they never contacted me. Valerie continued to only email the owner (never call even though the owner asked) but not me. So it was a constant back and forth with the owner being the middle man which caused confusion and delays about the issue. After placing a seeming small work order that somehow made it to the board they said they "felt" the problem was something completely unrelated to what the work order stated. How can they think they know the issues without coming to inspect it or ask the person experiencing it? It was so frustrating that no one ever talked to me about this issue. The work order was outstanding for 5 months. I was assured from the receptionist that Valerie would get back with me numerous time, I even asked to talk with the regional manager but got nothing. So after 5 months of no communication I finally asked one of the subcontractors on the property (not even someone who works for KMC), to do the simple work order. It was done in 5 min. Weeks later Valerie emailed the owner who told me they would send someone out to fix it, but I was not communicated on when this was happening, if it was done, or what they even did. I never received acknowledgement for the lack of communication or an apology for how long the work order took to complete. Nothing! I don't know how they run things without talking to their residents. When I am able to buy my own condo, I will avoid properties managed my KMC.

Female X.

1/5

I just called this company to request they do some snow removal, FOR WHICH THEY ARE PAID. Yes, I was irritated for being snowed in for a week. I have been walking to the store if subfreezing temperatures because my car is snowed. They came and shoveled once. Guess what. It snowed again. It's
not a one and done. Pardon me for disrupting their delicate work day and requesting they do their job. I was hung up on. TWICE. These are the type of people who exert more energy trying to get out of doing their jobs than it would have taken just to have done it. I will never understand that mentality. I find this level of ineptitude and laziness intolerable and very unprofessional. They are clearly not effective for accomplishing what should have been wrote for them if they are as experienced as they claim to be. These property management companies are popping up everywhere. They are a dime a dozen. And others are probably more responsible. If you are reading this and looking for a property management company. Keep looking. This one doesn't even try and they are rude, particularly when they know they failed. Very unprofessional. I have filed a complaint with the Better Business Bureau. All they needed to do was what they are being paid to do. All of this could have been avoided had they just done the job instead of refusing to do it and being rude abiut it. This is not the first incident or their being remiss and i have only lived here four months. From what i have seen, I think this company is very disingenuous and more concerned with collecting money than providing a dependable service. Looks like they are getting a lot of bad reviews over this. Well deserved.

Matthew W.

1/5

This company is not helpful. They take your HOA fees and do not do anything to ensure your neighborhood is improved. KMC Kirkpatrick also does not send out your HOA fees by mail and does not respond to email quickly. For a management company, they truly need to consider relearning how to effectively manage/lead. They are poor examples of how to run an effective business.

Puppy M.

1/5

Their response time to the snow was abysmal. Thanks for coming AFTER I paid someone else to do it. I want a refund of my HOA dues in the amount I had to pay the snow removal service. I don't like paying twice for something and neither do you.

Janet S.

2/5

I’ve been asking HOA management to trim towering trees over my roof, gutters and chimney for two years..Due to all the trees and branches falling on my roof, gutters and chimney the gutters and chimney are damaged. HOA for the 10th request, Please help. -Janet Shields Scott