3Rivers Federal Credit Union ATM - Fort Wayne, Indiana

Jennifer

Have been with them for 10 years. Really bad, most recently they denied a payment because the funds were withdrawn at 6 am and my check didn’t deposit until 7 am. They didn’t open until 10 am. I always feel unvalued and disrespected. The one time I took out a loan the employee lectured me on my finances. Go anywhere else unless you like being abused by your bank.

Brandie F.

Awful bank I’ve been a customer for 9 years they have scammers using their phone number to contact customer to verify personal information and gain access to accounts. Then refuse to assist or replace funds that were stolen out of customer accounts. Awful customer service and not helpful at all. Would not recommend. I’m closing my account and out $2000.00 they also took money out of my savings account to cover the over draft fees that were a result of the scam. Awful extremely disappointed. Talk about kicking a person when they’re down.

Stacy C.

I mostly like banking here. I have business and personal accounts. The fees are cheaper than Chase, which makes it easier to keep the minimum to not be charged them at all.

I’m forced to write a check to move any money from business to personal (at Chase I could do it online) and if I need the money immediately I have to go into a branch to do it. But that’s a requirement probably not unique to 3 Rivers and it’s not that big of a deal.

Not jazzed about how they combined the apps for business and personal banking, but that’s also not a huge deal. I do love that they print their own debit cards and if I … erm, misplace one, cancelling and getting new cards is an easy process.

For the most part, it’s pretty easy to bank here as a small business owner.

Johnathan H.

This bank purchased West End bank who I was extremely happy with. Since the purchase all of my loans and accounts have converted into 3 rivers loans, this banks service is a joke. Their online portal is a joke. If you’re looking for people to trust with your loan or money this is absolutely not the place. This is a joke of an institution and after my experiences with the switch over and their terrible customer service I will be closing all accounts and refinancing my loans. Good bye west end bank you will be missed. Hello 3RFCU the worst bank I’ve ever had the pleasure of dealing with. I genuinely hope this bank collapses so nobody else has to put up with them.

autumn R.

Every time I try to call the branch, I'm told I am caller number [42] and have an hour wait. The app is down or under going maintenance half the time and cannot be accessed. This has been pretty inconvenient since multiple times I was getting ready to go to the grocery store and didn't know how much to spend, so I limited myself and ended up having to make multiple trips. It has been like this for multiple months now and it's small inconveniences that make it difficult to continue use.

Update: it has been 10 months since I made the above review, and I am still consistently seeing the app undergo maintainence. Mine has currently been down for 5 days. Very frustrating.

keith H.

I will never ever do business with this credit union again. They were complicit in costing me over $3000 in losses on a real estate deal. Horrible communication costed us thousands of dollars.

Dennis L.

It might interest credit union members/owners who miss the 3Rivers Federal Credit Union on Illinois Road to know that the proceeds from the sale of the property was used to initially form the 3Rivers Federal Credit Union Foundation. And "executive management retains discretionary flexibility as to the actual amount awarded" to the recipients of the funding. Although I asked Jim Johnson to provide amounts granted to the funded organizations, he refused to divulge the information. And I am confident I reiterated this same concern to the CEO, Don Cates. Foundations benefit by a tax exempt status; however, recently a prominent politician's foundation was dissolved by a federal court and a 2 million dollar fine imposed for misuse of foundation funds. Due to lack of 3River's transparency, I wonder how much of the Credit Union member's money is dispersed to those applying for the funds, keeping in mind "the executive management" makes the final determination of the amount of the funding. It would be a credible and transparent step for 3Rivers to disclose the amount doled out to recipients as funded by Credit Union members/owners.

Gkitty 5.

So annoyed with mobile app. It forced me to change my password against my will. Then when I went to check my credit score it is asking all kinds of info that I feel certain the credit union already has such as my dob and soc. I refuse to give it, so cannot check my score