Paul Dawning - State Farm Insurance Agent - Gary, Indiana

Corey D. S.

5 Stars

I cannot speak highly enough of the outstanding service I received from Shalonda Jelks at Paul Dawning State Farm Insurance Agency in Gary, IN. From the very first phone call, Shalonda was the perfect blend of professionalism and proficiency, handling my Commercial General Liability insurance needs with care and clarity.

Over the years, I’ve worked with Shalonda on both auto and commercial policies, and every single time she has proven to be kind, courteous, and incredibly diligent. Most recently, she worked hard and went above and beyond to ensure I was not only informed but also fully covered without delay. She communicated clearly, confirmed every detail, and made sure everything was done accurately and efficiently.

The entire process was a blessing. In a world where customer service often feels rushed or robotic, Shalonda brought a refreshing touch of genuine care and excellence. She made me feel like more than just a policy number—she made me feel like a valued client.

If you’re looking for someone who will treat your needs with priority, work with integrity, and provide top-tier service, I wholeheartedly recommend Shalonda Jelks and the entire team at Paul Dawning’s State Farm office. You’ll be in excellent hands! 10 out of 10! I Do Recommend!

Carla B.

Shalonda has answered the phone every time I call and she is a sweetheart. Very helpful very personable! Paul is my agent and I love him to death such a helpful man! Both reasons for my five star rating I would give 10 if I could😉

Ariel M.

Mr. Dawning and his staff were extremely personable, patient, and professional. I would recommend this agency to anyone looking for top-quality investment services and insurance.

Ron G.

I have been with Paul Dawning office for over 6 years home & auto ,and when I say they have been nothing short of wonderful. Their customer service and detail to your individual needs is spectacular. Thank you to Paul and his entire staff at Paul Dawning State Farm office. Where people matter!

Linda J.

Paul Dawning is very helpful when I have a request. The staff is efficient and very thorough. I truly appreciate their professionalism.

JM

Excellent customer service, great rates, and a multiple of insurance packages. As a customer of State Farm for almost 30 years (and I’ve had excellent customer service at every office from East coast to West coast), this office is topnotch! Paul and his team do it right.

Whiney M.

Thank you so much to Shalonda Jelks! Yesterday I felt so defeated trying to add someone to my insurance and this wonderful woman answered the phone in one ring and was able to get me taken care of in just a two minute time frame! I am so delighted with State Farm and so happy I choose them for renters and auto insurance! Thank you so much!!!!!

Samantha H.

They are awesome! Shalonda & Veronica will take excellent care of you! They have for decades!