AAA Torrance Insurance and Member Services - Torrance, California

Sherman M.

I had to get some notary services Laura and the other young lady. I forget her name I believe is Miss Lopez was great. thank you this is my favorite AAA location. Keep up the good work guys.

Debbie L.

Everyone has been super helpful at this location. Thank you. Blessings.

H. C.

Keith was absolutely amazing! He went above and beyond for me and made sure that all of my questions were answered and all of my automobile needs were met!! He deserves a huge shout out!!

Mission C.

Reception seems to be permanently asleep at this branch. Cannot reach a human here after trying for over an hour this morning. Every single time I was connected to, not a human, but their virtual assistant, who would then kick me back to a call center where the people seemed also to have no idea how to reach an actual human being at the actual branch. I was kicked off hold so many times it's laughable. All I needed was to see if their notary was available for one signature. That's a question that could be answered by reception in 15 seconds. If I can't even get a person on the phone at AAA, then I am wasting my money paying for the service and insurance. If I call an 800 number, I can expect talking to a robot, but if I call the local number for a branch, somebody better pick up the phone. Very unhappy.

To be fair, when I ended up just going to the office in person, the staff and every person I encountered were perfectly lovely and professional. I think it is likely an issue with the automated phone system.

S K.

There is a reason AAA doesn’t charge for Notary. Waited approx 40 Minutes & Had to Leave without being called.
Better to pay for it & save at least an hour of your time.
Best to Avoid lunch Time.

Eddie S.

I have been trying to reach this guy named Alex Stanford at home inspection request for I guess over 3 weeks now I tried calling him this is my fifth time calling them no reply no answer. Everything else I have to do with AAA is good just as Home Inspection sucks, covid maybe he's still on working from home. I am going to try to get hold of AAA itself and find out what's going on wish me luck!!🤪

John C.

Terrible Customer Service. There System is Always down!
Must have the worst IT dept. With S.Cal.Edison! I would give it No Stars if I could!

Ryan H.

Coming from many years in the service industry. I believe its necessary to write a review too either warn others about our bad experiences, which unfortunately are all too common these days. I also find it, maybe even more important to recognize those individuals that are exceptional and "wow" us. I wanted to recognize the exceptional service that I received from Cathy at the Torrance branch. I came in for something that you might think was "simple" but we were getting curve ball after curve ball. Cathy managed to figure out what was going on and had such a positive attitude. I very grateful for the job that she did and that's why I'm recognizing her today. Thank you Cathy for making my day!