Hera Tong Gutierrez - State Farm Insurance Agent - Union City, California

Maureen C.

Five Stars for Hera! She has worked with my family for years, providing exceptional insurance support for our personal and business needs. She was always responsive and proactive, providing thoughtful input on the appropriate coverage to protect our assets. I recommend Hera to anyone looking for a knowledgeable and trustworthy agent.

Cynthia C.

Super friendly and easy to work with. Changed insurance companies when our original policy went up and they had better pricing. Don’t regret the switch at all. Everything went smoothly and they answered my questions without any issues! Very informative and helpful all the way. I would recommend them without worries!

A H.

I really can't say enough good things about Hera and her staff. Starting with times I run a comparison quote and they come out on top EACH time. to calling their office with a road side urgent problem and They went so far as to arrange the assistance(not their job). To discussing the unavoidable insurance increases directly and not "sugar coating it" To reminding us about important life events they might be able to help with To being made to feel like a person they value in every interaction. I feel protected and confident that we are not being taken advantage of in any way. What a relief to not have to worry about this important aspect of our finances. Thanks Hera! Here's to 10 more years of being your client.

SIYIN T.

I recently had the pleasure of working with Hera Gutierrez and her team at the State Farm agency, and I can confidently say that they exceeded all of my expectations. From the moment I walked through the door, I was greeted with a warm welcome and a genuine willingness to help me with all of my insurance needs.

Hera and her team are incredibly knowledgeable, and they took the time to explain all of my options in a way that was easy to understand. They listened to my concerns and worked with me to find the best policies to meet my specific needs.

The customer service at this agency is top-notch. Anytime I had a question or needed assistance, I was able to reach someone quickly and they were always eager to help. The level of care and attention to detail they provide is truly unmatched.

I also appreciate that they take a proactive approach to insurance. They regularly review my policies to ensure that I have the right coverage and that I am getting the best possible rates. This gives me peace of mind knowing that I am always protected.

Overall, I would highly recommend Hera Gutierrez's State Farm agency to anyone looking for excellent insurance coverage and exceptional customer service. They truly go above and beyond to take care of their clients, and I am grateful to have found such a great team to work with.

Nicole T.

Recently called to get a quote to compare to other companies. I was impressed by Kenny's patience and thoroughness. I called back and spoke with a few other agents when Kenny was unavailable and each person provided really great customer service and overall provided an extremely positive experience.

Patricia J.

Very helpful and always returns calls and emails promptly. We highly recommend Hera and her excellent staff.

Ken T.

I had the pleasure of working with Hera Tong for my insurance needs, and I couldn't be happier with her service. From the moment I contacted her office, I was impressed by her professionalism and knowledge. She took the time to understand my unique situation and provided me with personalized recommendations that met my specific needs.

What sets Hera apart is her exceptional customer service. She is always available to answer my questions, and she responds quickly to my requests. She genuinely cares about her clients and goes above and beyond to ensure that they have the coverage they need.

In addition to her excellent service, I appreciate that Hera is transparent about the products she offers. She explains each option in detail, so I understand what I am paying for and the benefits I receive.

Overall, I highly recommend Hera Tong to anyone in need of insurance services. Her commitment to her clients, professionalism, and expertise make her a standout agent in the industry.

Shelley K.

Kenny Ying is 5 stars all the way his customer service, politeness, attentive to detail! Thank you for helping myself and my family. Appreciate you mahalo