T-Mobile - Studio City, California

California H. M. D.

I just left the store after spending about 1.5 hours with Myra. She was able to fix what nobody else could fix. I bought a brand-new ultra 25 Samsung and no way -no how could I get the Outlook app on my phone. Microsoft has made it so impossible between needing to use the authenticator and every other idiotic thing they came up with. She was diligent and had a never give up attitude. She had to read all kinds of things and figure out all kinds of things and she was able to do it. My experience with the store in general has been good but my experience with her was spectacular!

roger K.

As I’ve had too much time wasted with this store I’ll be brief.. Very rude staff. Not friendly and not helpful. Additionally low stock of product.
I went in to store last Friday it was too late to transfer old phone to new iPhone 16 max pro. No prob, that’s my fault, but was told my phone was worth $250 on a trade in. When I went in on Tuesday to do tbe purchase I was told by possibly manager Caesar, today is a new day “we are doing business today and today it’s $150” I asked if they could just show some simple set up for new phone and was told “we don’t do classes “ apple does classes”
We did not do business that day

jacky T.

Today I went to this T-Mobile store after calling 611 and confirming that I could exchange my old SyncUp Drive with a new one. But when I got there, the staff said they couldn’t do it. They told me I either had to keep my plan for 5 more months (which would cost about $50) to get a free new one, or cancel it and pay $108 for a new one.

So I called the Burbank store, and they said they could do the exchange. I went there, and they replaced it right away with a new one for free.

The staff at this store were not helpful or unknowledgeable . I don’t recommend going there.

Franziska M.

I came here to change my prepaid account into a regular plan. Ahmad provided great service, explained all plan options and helped to change everything with patience and full knowledge on each question I asked.
My husband and I spend 60min just because it took so long to get everything installed and explained etc. Ahmad was great!
Thank you Ahmad & TMobile Studio City Team

quy N.

I was at the T Mobil at studio city location, I got help by the manager name Bryan R . Bryan was very professional great customer service and very patient with customers. Excellent thank you Bryan

QARTV3LI _.

Disappointed with the service and it was all because of us going on there 10min before they closed. (Had no way to go early do to my job hrs) I wanted to do a simple trade in and get a brand new phone but the manager kept saying they didn't have the phone even after I told him that I called the store 1hr prior to make sure they had it and he kept repeating that they didn't and that i was most likely sold out. I drove 25min out of my way to get the phone I wanted for me to hear this type of excuse. I wasn't happy so I asked who told me that they had the phone I wanted and we went back and forth until he found the gentleman who did and he said the phone is in the safe. He then went to check the safe and took 15min to bring out the phone. The whole time instead of making eye contact he couldnt keep his eyes off of this NBA game that was going on saying before that it's the playoffs. I did not feel welcomed nor did I felt helped even though he finalized giving me the new phone I wanted and did the trade. Will not be back.

Kyle K.

Adriana was wonderful and very personable to work with, her sales pitch was amazing, as someone that was working for a rival phone company it was refreshing to know theirs someone out their that actually cares about customer service and being personable. she helped me sign up to a new 4 line plan and did it with ease. i recommend if your looking for a phone ask for Adriana she was amazing and easy to work with.

Alexi H.

This is a scam store , employees don’t know anything about promotions management are not helpful, they need a lot of training since they making people sign contracts. They only care about making there 10or 15 $ bonus ( spiff) and they don’t care if ended up paying extra 200$ a month !! The store doesn’t have any business cards for the are manager so you can call and complain and when you ask for the the number they give you a non working number. T-mobile I can’t wait to finish the contract with you and I’m definitely giving my money to different companies that they spend some money on training employees.