RE/MAX Fine Properties - Flagstaff, Arizona

Lee A.

Where do I begin? We moved into a rental managed by Laurie Hamilton, and it was far from move-in ready. The previous tenants’ belongings were still there, the backyard was overgrown with waist-high weeds, and the smell from the dog waste was overwhelming. To her credit, Laurie took care of the cleanup, and things seemed fine—for a while.

About six months in, we submitted a couple of maintenance requests and never received a response. When we followed up with Laurie, she mentioned there were issues with their system—something that definitely should have been communicated to tenants. Eventually, someone came out to inspect the issues and said they’d be in touch. A month passed with no update.

Frustrated, I asked if we could hire someone ourselves and deduct the cost from the rent. Suddenly, the repairs were completed the very next day.

Then in December, our furnace broke down. We notified Laurie right away, only to be told we’d have to cover an emergency fee because it was "too late in the day"—as if we could control when the furnace fails. A technician came, diagnosed the issue, and said a part needed to be ordered. What was supposed to take a couple of days ended up dragging out for 16 days, with zero follow-up from Laurie. We had to initiate every call and message ourselves. We always paid rent on time. I even tried to reach out to Greg Remmers (the COO) to let him know what was going on. His response was, Laurie is fully capable of addressing your concerns. Completely blew me off. Well, I wouldn’t have reached out to you if she was.

Eventually, the property owners caught wind of what was going on and fired the company. Since then, things have been much smoother.

Bottom line: this group functions more as rent collectors than actual property managers. I wouldn't recommend them.

Jaycee

I have been "working" with Allen Ginsberg. I moved into a rental in October (4 and a half months ago). You have to apply to before you see the rental. So I did. No one ever called me back. So I had to follow up. I was told sorry I didn't see you applied. Got approved that day. I was told all the things I need to get set up in order to move. Waste management was one and I asked if I need to being my own trash container was told let me check. Did not get back to me until the day of move in which was weeks later. Day of move in comes I go to the place to make my move in payment and the address on the lease was incorrect. Tried calling a good 7x. I had to be in cottonwood by a certain time to get my uhaul and all my belongings. Mind you I also had a bunch of groceries I wanted to drop off before I did the drive to cottonwood and then back to Flagstaff. All my food went bad (around $400) since it all had to sit in my car for that turn around trip. Finally got a call back when I was pulling into cottonwood for them to tell me the correct address to drop off payment and the key code, and got in. Discovered they had a shed out back. The next day texted and asked if I could use it. Was told yes let me get you a key. Followed up about the key few days later and was told they are still trying to find it. Contacted again on the 30th of December was told oh we found it let me put it in the mail box today for you. Ok great. At that point also said I would like to switch my renters insurance to their master policy. Was told that day that within a few days they would be getting a new insurance company and they will contact me with that information. Never did. Reached out January 1st, about my keys and the insurance. Was told I'm sorry dropped the ball on the keys and now somehow they have to order them. So I guess I was lied to about them even attempting to send them in the mail. Asked me to take a picture of the shed to order new keys. Was then contacted by email about switching insurance. Signed everything and then got an email saying they need to confirm I canceled my insurance first before they can add me. I again stated multiple times that I canceled my insurance on the 1st. They finally added me on to their insurance on the 8th of January . Was told send a picture of the lock on January 8th to get the key resolved. Was told "thank you". February 17 I reached out again about the key. Was told I thought I sent it in the mail and to let him check. That was two days ago and again zero communication. I have been here for 4 and a half months and still have not been able to fully move in. I have boxes with my belongs stuff where my washer/dryer should go and my Christmas tree box in my living room. When we moved in the floors were new and it looks like they painted. The bathrooms were disgusting. The bathtub I had to deep clean for 3 days just so my kid could take a bath. I put in a work order that in my 4 year olds bedroom the light smells like it's on fire. Was told they would send someone out. Multiple days went by before they finally three-way called me to have someone look at it. Still took multiple days to even have someone look at it. Was told I needed to switch out the light bulbs for the 3rd time. My kid just doesn't play in his room at night. The communication is so incredibly horrible. They say they will do something and never do it. Say they will check on something they never do. Id give it zero stars if I could.

Anthony D.

I had the pleasure of working with Pat Rose for the purchase of a condo for my daughter. She was very diligent during and after the purchase. She explained everything in detail with possible scenarios when bidding. We finally went under contract after 4 tries, but we think we got the best unit, price and location in relation to NAU and my daughter’s job. Pat Rose was able to coordinate the retrieval of a washer that was inadvertently removed from the condo unit. She also negotiated multiple date changes for close of escrow and inspections from the seller. Do hesitate to reach out to her.

Sue V.

We have worked with Mike Fischenich from RE/MAX Fine Properties both buying and selling properties. He is extremely knowledgeable about the market, realistic about setting prices, and flexible if there needs to be a change. He is a good listener and understood our needs. We had a few unusual hiccups in our last sale but Mike was able to find workable solutions. Add to that, he is a super nice guy and fun to work with. My husband and highly recommend Mike and RE/MAX Fine Properties!

Rick L.

ReMax Fine Properties offers the best agents, with the best training, best resources, and the results speak for themselves. Highest market share in Greater Flagstaff & #1 large metro company in all of America 3 years in a row.

MF X.

The best agents hands down. If you want to buy or sell contact
RE/MAX Fine Properties. They are the most trained and professional agents in the industry. The sales numbers back up the claim.

Lori A.

Designated Broker, Jaime Shurts, is amazing and goes the extra mile for her agents. All the agents are extremely knowledgeable and successful at what they do. Their new office in Aspen Place is so beautiful. As a buyer or seller, I highly recommend this office to get the job done for you.

Rosa L.

RE/MAX Fine Properties consists of a team of true professionals that are knowledgeable, hardworking and dedicated. If you are a realtor looking to take your career to the next level then this is the place for you. If you are a buyer or seller the agents in this office are hands down the best choice for professional, competent representation - no cell phone/tablet listing pictures from these agents, expect nothing but the highest level of customer service when you choose RE/MAX Fine Properties.