Chaffey Federal Credit Union - Rancho Cucamonga, California

Chelsea D.

Upon having an awful experience with Grace Linn at the Upland branch I tried to get assistance from my more local location and spoke with the Branch manager who was a seemingly nice gentleman. I wish that he had passed on more of the training he seemed to have to other team members but unfortunately this ONE branch manager cannot fix the terrible experience with Chaffey on obtaining a car loan. They truly treated me as if I was a random teenager with no credit or paid off history with them trying to buy my first car, this was very FAR from my case.

**Chaffey** you all need to reevaluate your business practices if I can
go to a whole new bank (Schools First Credit Union) that
l've NEVER had ties with or history and they proceeded
with the loan as expected and finished within 2 days. You
all should be embarrassed
Goodbye,
-Never again

James

I can assure you these reviews are fake. First before you get all frustrated and this this review is fake your welcome to contact me directly in which I can share with you my nightmare experience with this Credit Union. However years of experience I know that google reviews hold very little weight and can be faked I will simply say the following. I have banked over 10 years with this bank and due to an over draft of 10.00 they charged my account an excessive amount of time 28$ charges 15 times. I contacted the establishment that they said made the charges and verified that they only charged the account 3x. I went to the bank and had an interesting conversation with Noemi Maldonado in which they basally had no interest in working with me as a VALUED customer and made no adjustment to help me after NEVER calling me after asking to be called over a period of 3 weeks and never getting a call, until I WENT down to the bank. Noemi Maldonado simply said that she loved working at her bank and was arrogant to say the very least. They closed my account AFTER over 10 YEARS relationship with no notification and no ability of recourse. I do not recommend banking or putting you money ANYWHERE near this bank. For more detail feel free to check out my review on YELP. In which I will give you all the details including photos of all my transactions. After well over 10 Years of using this Chaffey Credit Union it is NOT THE SAME place it used to be I can say without a doubt it is probably one of the worst decisions you can make and looking back now It was one of my worst. Unless Chaffey begins to help its customers and provide the service they say they do and make that extra step to act above and beyond ANY bank is better than CHAFFEY at this point.

Laura ?. S. P.

Great customer service, I don't bank with Chaffey but they were affiliated with my credit union, avoiding to have to drive a hour away to accomplish my banking needs. Staff was friendly and professional.

Kelly G.

Bad business practices. They offered a loan, I started to work out a budget to get out of debt, then they denied it. Then they offered a small personal loan and when I said I was interested , they then said they reviewed my info and denied me. Shouldn’t you do your research before offering loans? When I asked for clarification, they basically just said they couldn’t help me. Waste of time! I’m pulling my money out and going to another credit union.

Linda H.

Chaffey FCU is a wonderful place! I have been with them for 42 years . Simple, helpful and I like I get personal service. They alway meet my needs :))

Conway P.

I plan on opening an account at this credit union. That is what I believe in service 👍🏾👍🏾

KEITH J.

Bad business practice I would not do business with this credit union

Jose M.

This the worst bank if apply for a personal loan or car refinance for get it they take along time like a month
And they said no
Not recommended 0