Southwest Electric Cooperative, Inc. - Bolivar, Missouri

Southwest Electric Cooperative, Inc.: A Reliable Energy Provider

Southwest Electric Cooperative, Inc. (SWEC) is a dedicated electric utility company serving residents and businesses in a defined service territory within Missouri. Located at 1023 S Springfield Ave, Bolivar, MO 65613, SWEC prides itself on delivering dependable and responsive power solutions. The cooperative’s commitment to its members is evident in its operations, consistently striving to maintain a high standard of service and reliability. Contacting SWEC is straightforward through their phone number: 8002620326, or by visiting their comprehensive website: swec.org.

Service Area and Coverage

SWEC primarily serves communities within its designated region of Missouri. While specific boundaries are best confirmed through their website or direct contact, they typically cater to rural and smaller town areas, ensuring personalized service and a strong connection with the communities they support. The cooperative’s structure as a consumer-owned cooperative means decisions are made with the member’s best interests at the forefront. This approach fosters a strong sense of community and accountability.

Key Features and Services

SWEC’s core function revolves around the reliable distribution of electricity to its members. They offer a range of services including:

• Power Distribution: Delivering electricity to homes and businesses.
• Member Services: Providing support and assistance to members with billing, account inquiries, and service requests.
• Outage Management: Responding promptly and effectively to power outages, prioritizing restoration efforts and keeping members informed. Feedback suggests restoration times are consistently short.
• Safety Programs: Promoting electrical safety awareness and providing resources to help members prevent electrical hazards.
• Smart Grid Technologies: Investing in modern technologies to improve grid efficiency and reliability.

Accessibility and Convenience

SWEC demonstrates a commitment to inclusivity, offering wheelchair-accessible car parks and wheelchair-accessible entrances at their Bolivar headquarters. This ensures that all members can easily access their services and facilities. Furthermore, the company’s frequently praised mobile app adds another layer of convenience, allowing members to manage their accounts, report outages, and access important information remotely. The app’s functionality and ease of use are consistently highlighted in feedback.

Customer Feedback and Reputation

Based on publicly available reviews, Southwest Electric Cooperative, Inc. enjoys a generally positive reputation. The company has garnered 20 reviews on Google My Business, with an average rating of 4.3/5. This indicates a high level of member satisfaction. Many reviewers express appreciation for the company’s responsiveness, reliability, and commitment to its members. Specifically, several comments emphasize the speed of response to outages and the helpfulness of the customer service team. The cooperative's approach to problem-solving is frequently described as proactive and efficient. The electric utility company’s dedication to customer service is a recurring theme in the testimonials.

Contact Information and Resources

For further information or assistance, members can:

• Call: 8002620326
• Visit the Website: swec.org
• Address: 1023 S Springfield Ave, Bolivar, MO 65613

SWEC’s website offers a wealth of resources, including outage maps, billing information, safety tips, and contact details. The cooperative is dedicated to providing its members with the information they need to stay informed and connected.

👍 Reviews of Southwest Electric Cooperative, Inc.

K J.

5/5

I think these people are amazing. I have only been out a few times and that was for a short time in a terrible storm. I called about a concern on an electrical pole and they were out within a few hours. Love their phone app. Great service!!!

Fred C.

5/5

Never in my wildest dreams did I see myself liking a utility company. I’ve used them for 3 years now and found them reliable, reasonable and responsive when I call. Outages have been few and recovery time short. Highly recommended.

Raelyn

5/5

Mark simmons and Jarrett Jinkens came out and fixed our electricity for us! I just wanted to say thank you for coming out and getting it taken care of very quick and professional at what they do! Thank you for serving our community! Thank you Southwest Electric for sending them out!

Am E. S.

1/5

5 power outages in the past two weeks due to work with NO notification. Called the reps. They said they reached out to some but not all... they always remember to reach out when a bill is due. An apology is not enough for bad business practices PERIOD. These aren’t 5-10 minute outages. These are 2 to 6 hour outages. With NO notification to “select” few. Being courteous on the phone after the fact is not what I pay you for. Natural disasters are UNDERSTANDABLE for no notification obviously. Scheduled work that everyone I spoke to didn’t know about especially the one on DEC 23 when some of us were cooking for the holidays and got surprised with a 5 hour power outage are UNACCEPTABLE. If you try to pull the line we are trying to accommodate your electrical needs with state of the art and up to code equipment like you are doing us a favor save it, because we are MOST CERTAINLY paying for it and it’s the law. You should be REQUIRED to notify EVERY SINGLE customer and not just pick and choose at random and hope the word spreads.

kortney P.

5/5

AMAZING SERVICE we are so grateful for the young men that got our power on this weekend twice. The wouldn't even accept a tip and they deserved it!! Can't thank you enough ☺️

Shane R.

5/5

Today in had another great exspirance at there office. I have several rental properties and was dealing with an issue today. Larry and another lady at the office went out and beyond there duties to make sure that I was helped and the problem was resolved Belle I left. I wish all my propties had power supplies by this company .

Scott W.

1/5

Not a fan. Our rates seem to triple the instant there is the slightest demand. They stopped sending me account updates and shut off our power over 93 cents. If there is another option for your, home take it.

Amy M.

1/5

Terrible. We had a rental, sold the property, it was tenant occupied. Buyer never notified them, so now I am fighting collection for a bill acquired on a property we don't own. Spoke to Craig huff on the phone months ago, he knows who the buyer was. Called the collection agency, they got rude when they couldn't tell me how to resolve the issue and hung up on me. Use caution when dealing with this company.