Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Provident Credit Union – Redwood Shores Branch: A Comprehensive Overview

Provident Credit Union’s Redwood Shores Community Branch, strategically located at 210 Redwood Shores Parkway in Redwood City, California, 94065, is a vital resource for individuals and families seeking reliable financial services. Accessible via telephone at 650-591-7845 and further detailed on their website – providentcu.org – this branch represents a cornerstone of the credit union’s commitment to community engagement and member satisfaction. The branch offers a broad spectrum of services designed to meet diverse financial needs, solidifying its position as a trusted financial institution.

Services Offered

The Redwood Shores branch operates as a fully-fledged credit union, providing services typically associated with a traditional bank, but with the added benefits of a member-owned cooperative structure. Key offerings include:

• Deposit Accounts: A range of savings and checking accounts are available, catering to varying levels of savings and transaction volume.
• Mortgage Lending: The branch functions as a dedicated mortgage lender, assisting members with the process of securing home loans, from pre-approval to closing.
• Personal Loans: Members can access personal loans for a variety of purposes, offering flexibility and competitive rates.
• ATM Access: Convenient access to cash through the branch’s ATM network.
• Financial Consulting: Dedicated financial consultants are available to provide personalized advice and guidance on budgeting, savings, and investment strategies.
• Cash Advances: The branch facilitates cash advances, offering a readily available source of funds.

Accessibility and Amenities

Recognizing the importance of inclusivity, the Redwood Shores branch is designed with accessibility in mind. It features a wheelchair accessible entrance and wheelchair accessible parking lot, ensuring that all members can comfortably access its services. This commitment to accessibility demonstrates a dedication to serving the entire community.

Community Reputation and Feedback

The Redwood Shores Community Branch has garnered a mixed, yet largely positive, reputation within the local community. Currently, the branch boasts 15 reviews on Google My Business, reflecting a diverse range of member experiences. While some members have highlighted past successes with favorable rewards programs and competitive rates, recent changes to the reward system have been met with some dissatisfaction. A recurring theme within the reviews suggests a desire for more consistent and predictable benefits. Furthermore, some members have expressed preferences for a more approachable and personable management style. The branch’s commitment to accessibility is consistently praised, showcasing a dedication to serving all members equally. The experience appears to be heavily influenced by individual interactions with staff.

Contact Information and Location

Address: 210 Redwood Shores Pkwy, Redwood City, CA 94065
Phone: 650-591-7845
Website: providentcu.org

The branch's location in Redwood Shores provides convenient access for residents of the surrounding area. It’s easily reachable and offers a comfortable environment for conducting financial business. The financial consultant services are particularly valuable for members seeking expert guidance and customized financial plans.

Overall Assessment

The Provident Credit Union – Redwood Shores Community Branch represents a solid option for individuals and families in need of comprehensive banking and financial services. While past reward programs have experienced adjustments, the branch remains committed to its members and offers accessibility and a range of essential services. Prospective members are encouraged to explore the credit union’s offerings and consider the benefits of membership, particularly the personalized support provided by the financial consultants.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.