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City of Boston Credit Union - Boston, Massachusetts

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 77 Spring St, Boston, MA 02132, United States.
Phone: 6176352300.
Website: cityofbostoncu.com
Specialties: Credit union, ATM.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 29 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of City of Boston Credit Union

City of Boston Credit Union 77 Spring St, Boston, MA 02132, United States
☎️6176352300

⏰ Open Hours of City of Boston Credit Union

  • Monday: 9 am–5 pm
  • Tuesday: 9 am–5 pm
  • Wednesday: 9 am–5 pm
  • Thursday: 9 am–5 pm
  • Friday: 9 am–5 pm
  • Saturday: 8 am–4 pm
  • Sunday: Closed

The City of Boston Credit Union: A Comprehensive Guide to Your Local Financial Institution

Located in the heart of Boston, Massachusetts, the City of Boston Credit Union is a not-for-profit financial cooperative that has been serving the community for over 70 years. With a rich history and a commitment to excellence, this credit union has established itself as a trusted partner for individuals and families seeking reliable financial services. In this article, we will delve into the world of the City of Boston Credit Union, exploring its main services, location and access, featured characteristics, practical information, and what customers have to say about their experience.

Main Services

  • Credit Union Services: The City of Boston Credit Union offers a wide range of credit union services, including checking and savings accounts, loans, credit cards, and investment services.
  • ATM Services: With over 30,000 surcharge-free ATMs across the country, members can access their funds conveniently and easily.
  • Online and Mobile Banking: The credit union provides online and mobile banking services, allowing members to manage their accounts, transfer funds, and pay bills from the comfort of their own homes.
  • Financial Education: The City of Boston Credit Union is committed to financial education and offers workshops, seminars, and one-on-one counseling to help members achieve their financial goals.
  • Community Involvement: The credit union is actively involved in the local community, supporting organizations and initiatives that promote financial literacy, education, and economic development.

Location and Access

The City of Boston Credit Union is located at 77 Spring Street, Boston, MA 02132. This convenient location makes it easily accessible by car, public transportation, or on foot. The credit union is situated in the heart of the city, within walking distance of many popular attractions and amenities.

* Directions: The credit union is easily accessible by car, with several parking options available nearby. Public transportation options include the T (Red Line) and bus routes.
* Accessibility: The credit union is wheelchair accessible, with a ramp entrance and accessible parking.
* Drive-through: The credit union offers a drive-through service, allowing members to conduct transactions without leaving their vehicles.

Featured Characteristics

The City of Boston Credit Union is known for its unique characteristics, which set it apart from other financial institutions.

* Not-for-profit status: The credit union is a not-for-profit cooperative, meaning that any profits are reinvested in the organization to benefit members.
* Community focus: The credit union is committed to serving the local community, with a focus on financial education, economic development, and social responsibility.
* Convenient services: The credit union offers a range of convenient services, including online and mobile banking, ATMs, and drive-through banking.

Practical Information

Here are some practical details to keep in mind when visiting the City of Boston Credit Union.

* Hours of operation: The credit union is open Monday through Friday from 9:00 AM to 4:00 PM, and Saturday from 9:00 AM to 1:00 PM.
* Phone number: The credit union can be reached by phone at 617-635-2300.
* Website: The credit union's website is www.cityofbostoncu.com.

Reviews and Feedback

The City of Boston Credit Union has received overwhelmingly positive reviews from customers. Here's a summary of what members have to say about their experience.

* Google Reviews: The credit union has 29 reviews on Google My Business, with an average rating of 3.7/5.
* Customer testimonials: Members praise the credit union's friendly and knowledgeable staff, convenient services, and commitment to the local community.
* Common praises: Members appreciate the credit union's online and mobile banking services, drive-through banking, and financial education programs.

Overall, the City of Boston Credit Union is a trusted and reliable financial institution that offers a wide range of services and convenient access. With its commitment to the local community and its focus on financial education, this credit union is an excellent choice for individuals and families seeking a trusted partner for their financial needs.

👍 Reviews of City of Boston Credit Union

City of Boston Credit Union - Boston, Massachusetts
Celly L.
2/5

Mediocre business, overall, and some locations are better than the others. The Canton tellers are more professional and helpful than the West Roxbury ones.

COBCU's app and website are a DISASTER, as is their customer service line. Do they actually have any phone reps? Because in the 3-years I've been with them, the phone line has only been answered ONCE. 🤦🏻‍♀️

Then, we need to schlep all the way to a branch to do something that should've taken only a few seconds to do, online. It's all glitchy and horrible.Truly frustrating. I would not be banking with them if I didn't have an auto loan to pay off. (I will say that the rate on that was fantastic.)

Another frustrating experience is one is unable to pay a loan with them directly from another bank; you need to open a savings account with COBCU, send money to that which takes several business days to process, and then transfer the payment from savings to the loan. OR go into the bank and pay. (WTF kind of antiquated process is all of THAT?)

I also have an account with METRO CREDIT UNION. They've been fantastic. Far more modernized an experience. The telkers in West Roxbury are very attentive and professional. If I were you, I'd go with Metro over COBCU, based solely on customer service and their online services working correctly. They actually have a customer service line...that is answered...and by wonderful reps.

P.S. The hold music on the COBCU phone line, that never gets answered, is an aural assault. It's rage-inspiring and loud af. 🤪 It doesn't even tell you that they're closed, or have a "thank you for holding" message, either...the irritating music just plays and plays and plays...

City of Boston Credit Union - Boston, Massachusetts
J C.
1/5

One of the cons of dealing with a credit union is being limited on the amount of cash you can withdraw at a teller window at any given time. With the City of Boston Credit Union the limit is $5,000 per day. Last year, I needed to withdraw $8,000 for the funeral home handling my father's services. According to everyone in the branch that day, there were no exceptions. Guess what? Learned today that it's at the discretion of the bank manager. Absolutely disgusting that we were forced to borrow money to afford his services because we were told we could NOT withdraw cash from our own account. Now that I know this, I can't wait to withdraw all my money and close my accounts with them. Unless you can't afford big bank fees, I'd recommend doing business with a bigger bank. This was the final straw for me. Don't get me started on the awful service I receive every time I'm in there.

City of Boston Credit Union - Boston, Massachusetts
Jalen W.
1/5

Branch refuses to answer the the phone. Or follow up on disputes left without my money for over a week now

City of Boston Credit Union - Boston, Massachusetts
Tiffany P.
1/5

I had Boston credit union bank for a little over 2 years. NEVER had an issue/attitude or bad customer service from ANYONE until a couple of days ago. My husband and I were treated like kids by this woman (manager) named Love. She treated us like we were bagging her personally for money. Never gave us a smile, never greeted us and NEVER made sure we felt like one of their clients. My husband and I are two hard working young adults that are trying to continue pushing through the economic hardship we went through last year with me loosing my job due to health complications with my 2nd pregnancy. Working on our credit, our goals and future for our kids. It’s not fair that someone cannot treat their customers right. The ones that keep the banks running, when there’s tons of people looking for a job on her position that can surely give an AWESOME customer service. Sadly we saw another incident with another customer and her while we were waiting. Many blessings for her!!

City of Boston Credit Union - Boston, Massachusetts
bleed G.
1/5

I've been apart of the City of Boston credit union for eight Yrs. Overall my experience has been good, However I recently went into the West Roxbury branch and was treated awful by the Bank Manager by the name of love and She did it in the presence of my Daughter.

City of Boston Credit Union - Boston, Massachusetts
derrica F.
1/5

AWFUL ATTITUDE! Why on earth should i trust you with my money if you don't even want to be at you own job! SO NASTY! The teller at the first desk with short light brown hair is so rude. She constantly has her "next teller please" sign up (there are never any tellers) and will sit there on her phone! Dont dare ask for a pen during her paid hours of social media scrolling.. she'll roll her eyes and scoff at you! maybe if someone there would answer the phone I wouldn't need to come in person.

City of Boston Credit Union - Boston, Massachusetts
Shant D.
3/5

I had a few unresolved issues. Such as a wire that never came through, I was too responsive to end up with no results, the person in charge never even called me back to follow up, anything, confirm deny acceptance of received money. It was almost like it was his first time receiving a wire. It was unprofessional and I had to transfer money via other difficult ways..

Tellers make you fill out all the info on deposit slip, where as other banks tellers will gladly do this for you. Even at the drive up window. (Id rather not carry my full account number on my persons)

I'm never given smiles, it seems like torture to transact my anything...

Getting locked out of your account is torture... But finally one lady stepped up and completed my issues thoroughly and directly - Shannon at Main office?!

Im going to stay, but ugh...

City of Boston Credit Union - Boston, Massachusetts
Vanessa O.
2/5

Came in on a friday afternoon and stood for a moment. I was told by the manager to have a seat and someone would be with me shortly. I sat for 20 minutes without any help. 2 reps went to lunch. The branch manager, Love Mahoney could have helped me but chose not to. When I got up to leave, the member rep finally decided to walk to the front. I just wanted to get a new debit card. Worst service I have ever experienced. Grateful my main bank is a different credit union.

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