Social Security Administration - Hayward, California

William Terry

Horrible Service at Hayward SSA Office

I had a terrible experience at the SSA office in Hayward, CA. I submitted my application, and after just one visit, they didn’t even finish processing it. I was told to come back, which meant driving all the way there again. Then, they insisted I needed an appointment.
The level of service was appalling. The blond haired manager, instead of being helpful, had a completely unprofessional attitude. She rolled her eyes, yelled at visitors, and was loud and dismissive multiple times. It was clear she had no respect for anyone and lacked basic customer service skills.

I honestly don’t know why the SSA continues to employ such an individual. It's a waste of taxpayer money to have someone like her representing the government. This office has an incredibly bad reputation because of her behavior. Truly disappointing and frustrating experience. If I could give zero stars I would!

Max Sirodan

I was here 2 days ago. I barely called them. They said that you can come without an appointment. And so it was. I just came and had the opportunity to solve my problems. Nowhere is there an indication of which floor the social security is on. I found them on the 5th floor. I hope my feedback will help you. You can already come without prior appointment.

Penpen Xiang

Appointment is required now. Scan the barcode to make appointment and mobile check in will save tons of your time! Staff are helpful and friendly.

Michael Fong

Our last experience at this office was so much better than our previous visits. Jay and especially Rebecca were very helpful in getting our issue resolved. Thank you so much!

yebanqinsh

They turn you away because you don't have an appointment, but when you try to make an appointment they don't even pick up the phone in 2 hours. It's impossible. And the only way to make an appointment is by phone, at least for some types of requests.

John Brown

Had to go in to provide documentation. Was asked on the phone what was a good time for the appointment. When I arrived at the office I still had to pull a ticket and wait for my turn. I thought I had an appointment ? There was a TV set on the wall with all the ticket numbers that were being processed. Since the ticket you get is associated with your SS# I was called just 15/20 min later. As have many mentioned it was a great experience here.
Everything was pretty quick and the lady helping me very polite and helpful !!!!

Suria Sadat

I am well overdue of when I said I would write this and I just want to preface this with: you attract more bees with honey than vinegar. In other words, no one wants to go to the SSA office, don’t be rude as a visitor, be nice, the employees there are there to work, and there’s just no reason to project any stress onto them. My father and I went into the SSA office determined to get all his retirement “stuff” figured out. We did his application on line and we didn’t hear back for months even after we mailed out the documents SSA requested. When we called, the lady on the phone told us we had to go into the office and provide them with a passport, I was confused by this, but we’re getting somewhere, we’ll go! My dad is an immigrant, he’s worked in this country for over 40 years and put me through college, I needed help to help him retire and get his benefits. So I went to this office, ready to learn, ask questions, get it all resolved and handled. We were also told on the phone the day before our visit that verification of documents at the SSA office is shortest wait and quickest appointment which was assuring to go the very next day as a drop in. She was right, we did arrive around 10:30am on a Wednesday and waited probably 7 minutes before we got to meet with someone. The first lady was very nice and I explained to her that we had completed an application in January (it was April 3rd) and my dad retired as of April 1st and nothing had moved forward which is why we were there with his passport and naturalization card because the lady on the phone told us to the day before. The woman confirmed she already had those documents in my dad’s file so she wasn’t sure what the issue was and then Lisette came by to help clear up our confusion with my dad’s application for SS benefits by asking her colleague cheerfully: “Want me to help with this one?” Her colleague agreed and Lisette looked up at us and said “You look like cool people, come over to this next window we’ll sort it out.” And I could see the clouds starting to part and the sun shining through…in my mind. Lisette confirmed at the start that because I had filled out my dad’s application online that I’m a third party so my dad would have to verify/confirm that he is applying for SS benefits. Cleared that up! And she even said sorry for it not being clearly communicated to us, so nice! We spent the next half hour sorting it all out and it would’ve been quicker had it not been for all my questions, I was even repeating back to Lisette so she could confirm I understood correctly. She was God sent, I know that may seem intense, but my dad’s social security benefits is one aspect of his retirement, there’s his union and pension, medicare, there was so much paperwork and deadlines and you have to do this first before you do that. I had been overwhelmed for weeks, just avoiding following through cause I never knew where to start and all those weeks of paperwork and phone calls disappeared from my mind thanks to Lisette. She was friendly, caring, helpful, understanding. My dad has an accent and sometimes likes to share stories and Lisette was so so kind to him and would actively listen. I am also in my masters program right now for public administration and I’ve come to realize that she sets the standard and values for what it means to be a public service worker, she’s the ideal, her care to help people with the government resources and benefits she’s responsible for “administering”, she’s amazing! At the end of the appointment, my dad had said he wished my mom was with us cause how would we get Lisette again when I would come back with her and Lisette offered to make an appointment with my mom to meet her. I was ready to start start crying happy tears, again, this all has been weighing on me for months, it’s a lot of things and a lot of formality and policies that’s in really confusing jargon, Lisette was and is an angel! She literally sat with us as I called my mom to ask her availability and Lisette worked with that…right? I’m getting teary again.

ciara reyes

If I can just put O stars here I will put it.I waited for 3 hours and they ramdomly calling the number!!!And I asked the guard since I’ve waited too long I made an appointment tomorrow so I ask if It still this waiting that long since I made an appointment he answer me rudely he said maybe! Wth!What is the purpose of having an appointment if you still waiting.If I can just do it online I will do it.But system is asking me to go in person.I have a lot of thing to do not just waiting for freaking 3 hours just to be called .They should be find a better ways not just looking on the screen if your number is ready to be called .The should have atleast an automated text message if your almost time!