AAA Aurora - Aurora, Indiana

Nick P.

Slowest oil change I have ever received. Was told when I showed up it would take an hour. Showed up for my noon appointment on time, but they did not start anything until 12:40. Manager (Scott) apologized and said he would put 2 guys on it and get me out quickly. Still waiting for my car at 2:05 pm. Employees seemed more interested in playing with their RC cars than doing their work. One more thing. They charge $89 for a full synthetic oil change. You would think that included the oil filter, but no, that is an extra $14. My guess is that they charged this extra since I used a $50 coupon. I'd love to hear any other stories...

Darlene E.

Have had to add coolant twice in 2 days and on the 3rd day the engine overheated because the fluid had run so low again. I had to have it towed in to see why I was losing fluid so fast. Their diagnostic system couldn't find a leak so I was informed that it was just low on fluid. They added fluid and charged me $81 for the diagnostic test.. Thanks for nothing.

D

Had an excellent experience and the front desk staff were very friendly and helpful. I had initially went to a small tire shop in town (Aurora Tire) and they were stuck in the 1980s being completely unable to maintenance my vehicle and were unnecessarily rude.

Lauren S.

No one I know has ever taken my their car back from here without these mechanics having caused more issues. I only got my oil changed by this AAA location and it was returned to me with the oil light on. I brought it to another mechanic and they explained that there was oil in the engine, so I had them check for wear and they found none. My brother brought his vehicle here and they shoved an old pipe into his new radiator. Today, my sister had a broken tie rod and they took it upon themselves to also do the oil and on her way home her oil light came on and her car started to steam. Do Not bring your vehicle here unless you want More problems and expenses.

Lynn G.

I had an appointment at 8am to install tires, replace valve stems (one was leaking) and perform an alignment. I arrived and was quoted the tire install price plus ~$150x4 (I do not remember the exact number) to replace the tpms sensors. However, my vehicle does not have tpms just regular valves. I informed the Service Advisor of this and he said they would just replace the valves then.

I waited, and it took around 45 minutes to take my vehicle inside. They mounted the tires and then it waited another hour or so before they started on the alignment. After they put it on the alignment machine, they said they could not do the alignment because of a bad ball joint. They then quoted me $200 for the part and $730 for labor ($930 total) to have the ball joint replaced. This is an astronomical price so I declined and would replace it myself and then return to have the vehicle aligned. I paid the fee to install the tires and new valves and left. A Moog ball joint cost $24 off of Rock Auto and it took me about an hour to install. I also replaced the tie rod ends while I was in there.

A day or so later I discovered I had a low tire. As it turns out the valve stems, which I specifically requested and paid to be replaced, were not replaced. I called and set up an appointment to perform the alignment and replace the valve stems (which involves removing the tires from the wheels and then rebalancing, so they have to redo ALL of the work they did previously)

I arrived and they moved the car into the shop quickly this time and returned the vehicle quickly. They didn't charge me for the alignment which seemed nice. I was suspicious of how quickly it was returned and left to get a spay bottle with soapy water. I sprayed it on the valve stem that was leaking and discovered that it was STILL leaking (the soapy water bubbles up if there is a leak). I immediately returned to have them replace all the valve stems. This would be the third time I was there to have the valve stems replaced. They took the vehicle back and returned it after 45m or so. This time the valve stems were replaced and passed my leak check.

However, at this point I am highly skeptical of their work so I called Tire Discounters to check the alignment and rebalance the wheels (Due to vibrations I think they skipped this when mounting the tires for a third time) Tire Discounters discovered that the alignment is not even close (0.7 degrees toe on the rear) AAA straightened the steering wheel during their "alignment" (it was off center after my tire rod end replacement) so I know they at least did something, which almost seems worse that half effort went into every job that was performed.

I am really at a loss to describe this experience.

In summary:
-Quoted for parts my vehicle does not have (tpms sensors)
-$1k to replace a ball joint is a borderline scam
-I had to go 3 times to have valve stems replaced
-The alignment was not correct

Mary A. R.

AAA IN Scott’s Addition is able to do many DMV services. Excellent service I purchased a new car getting title and registration was. Extremely easier because of helpful and courteous staff.

Madison F.

Don’t bother making an appointment here. I had a 12:00 oil change appointment, but my car was not taken back until 2:00. Oil change itself was done quickly, but the receptionist proceeded to say “If you would’ve called, we could’ve scheduled you better”

I did call to make the appointment and was scheduled several days in advance. If you truly don’t have open appointments, you should not advertise that you do. When this place makes a mistake, they blame the customers. Terrible customer service and outrageous prices. I would not recommend going here.

David W.

Most mechanics I've run into on the road are too busy to get me in for two weeks. Bob Sumerel got me a next-day appointment and did everything I requested....in less than four hours. Great service, friendly and knowledgeable staff. I'm not sure how far I'd drive to have them service my car, but if I'm in town again, they're my first choice. Thank you!