Adventist Health Community Care - Hanford, California

Emily Phillips

My experience with Adventist Health has been extremely disappointing. It seems there is a significant gap in patient care and responsiveness within this organization.

I have reached out to their Risk Management team multiple times over an incident of negligence that occurred with one of their providers, this includes over ten phone calls and three emails, yet I have not received any response. This lack of communication raises concerns about the level of attention and care provided to patients, who deserve more than simply being treated as another insurance claim.

It’s unfortunate that the community does not have more reliable access to high-quality, compassionate healthcare services.

It’s surprising that there seems to be ample time for monitoring reviews, yet follow-up on calls and emails remains unaddressed.

shelley batti

Went to go see my psychiatrist Oscar fajardo he was very unprofessional and quite rude when I was in his office I was teary-eyed and very upset I showed him a list of my diagnoses and he proceeded to be very hateful and show no compassion whatsoever. This was not the first time he has treated me like that I just figured he was having a bad day and I gave him the benefit of the doubt. I just saw him one day last week he was still unprofessional and lacked a bedside personality. I will not be returning to Adventist Health mental health and I for sure will not be a patient of his again. My apologies to Adventist Health I have had no bad experiences with them just with Oscar fajardo. Everyone has been nice to me there except for him.

Kathleen McArthur

So far, my experience has been good here, aside from the wait times. (Honestly, they're pretty standard from most CA hospitals). But everyone has been polite and apologized for the wait. Even had a note written for my work about the delay without me asking.

Dani Harbaugh

I'd honestly leave a lesser rating if I could. Took both my kids, 4 year old and 5 month old, to get tested for rsv and covid as they had been very sick. The doctor(fnp) Pinky Calica refused to test them or even listen to their lungs just said she was positive it was a common cold and sent them home. They ended up being hospitalized at children's with RSV and pneumonia. We were treated like we were crazy for even thinking they could have RSV but we stepped into a different urgent care and they heard the baby breathing and we ended up leaving in an ambulance getting them the treatment they needed much later. I know the outcome could have been the same either way but I'm still upset we were ignored when something was really wrong.

Jeanete Aguilar

First time I came here in 2022 in the basement the front staff were so rude they were talking about me right infront of me! And they let one parent in. I really hope it’s not like this anymore because I have to take my son with autism tomorrow and he does better at doctors when both parents are present.

Mercedes Sanchez

I called to see if I can get information about the same day clinic in Hanford. The young lady was super rude. I have a mother with Covid and I wanted to see if I could bring her in. And she told me that there’s no way to contact them just to take her in no safety precaution didn’t even care what I was telling her

Jamie Buck

The check in process is unacceptable!! Both times I have been there (with my 2 yr, now 3yr old) we have had to literally wait (standing) in line for 45 minutes just to check in. The line is mixed with adult patients and pediatrics. The lady in front of me had to breast feed her baby while standing in line. This is not ok. To expect a 3 year old to wait 1.5 hours before the dr comes in is not fair to the child, the parent, or the doctor. Something needs to be done to this check in process! On the other hand the doctor and staff are great.
*This is for the office in the basement

Rhonda Jones

The front desk clerk in the basement is rude , and very disrespectful . She needs retraining. If you are working with sickly people and they are ready feeling bad. Now here she goes being mad about her job or live. It is unfair for those coming for relief of their illness or just route care.