Affinity Plus Federal Credit Union - Alexandria, Minnesota

Introduction

Affinity Plus Federal Credit Union, located at 418 3rd Ave E, Unit 108, Alexandria, MN 56308, is a trusted financial institution that has been serving the local community and its members since its inception. With a commitment to providing exceptional service and a wide range of financial products, Affinity Plus has established itself as a reliable and customer-focused credit union.

Main Services

• Business Services: Affinity Plus offers a variety of resources tailored to small businesses, including business loans, lines of credit, and credit card solutions. Connect with their Business Services specialist to learn more about their offerings.
• Credit Cards: The credit union provides several credit card options with competitive benefits and no annual fees. Whether you're looking for rewards, cashback, or low-interest rates, Affinity Plus has a card to suit your needs.
• Certificates: Affinity Plus offers a range of low-risk savings options, including certificates of deposit (CDs), with competitive rates to help you grow your future savings.
• Savings and IRAs: Save for your goals and establish better saving habits with Affinity Plus's savings accounts and individual retirement accounts (IRAs). They offer Traditional and Roth IRA options to help you plan for your future.
• Debit Cards: Affinity Plus provides secure Visa debit cards for in-person and online purchases, offering convenience and peace of mind with features like fraud alerts and chip technology.
• Home Loans: Affinity Plus offers a variety of home loan solutions, including mortgages, refinancing, and debt consolidation. Their experts can help you find the perfect loan to fit your financial needs.
• Auto Loans: For those looking to finance a new or used vehicle, Affinity Plus provides auto loans with competitive rates and flexible terms. Plus, they offer access to TRUEcar vehicle searches to help you find the best deals.
• Personal Loans: Affinity Plus offers personal loans and lines of credit to help you access the cash you need for unexpected expenses, home improvements, or consolidating debt.
• Save for School: Affinity Plus provides simple and easy savings plans to help you prepare for college expenses. Their education savings accounts offer tax advantages and flexible access to funds.
• Insurance: Protect your health, future, and family with Affinity Plus's insurance offerings. They provide coverage options for health, dental, life, and auto insurance to help you safeguard your assets.

Location and Access

Affinity Plus Federal Credit Union is conveniently located at 418 3rd Ave E, Unit 108, Alexandria, MN 56308, in the heart of downtown Alexandria. The credit union is easily accessible from major roads, including MN-29 and MN-27. Nearby neighborhoods include Alexandria Central, Running Aces, and Northern Meadows.

Public transportation is available nearby, with the Alexandria Transit System providing bus services to the area. For those driving, free parking is available on-site, with designated spaces for visitors and members. The building is wheelchair-accessible, featuring a ramp at the main entrance.

Featured Characteristics

• On-Site Services: Affinity Plus offers a wide range of on-site services, including loan processing, financial planning, and account management. Their knowledgeable staff is dedicated to providing personalized assistance.
• Wheelchair-Accessible Parking and Entrance: The credit union ensures accessibility for all members, with designated wheelchair-accessible parking spaces and a wheelchair-accessible entrance with automatic doors.
• Cash Advance: Affinity Plus offers cash advance services for members, providing quick access to funds when needed.
• Check Cashing Service: The credit union provides a check cashing service for non-members, offering a convenient alternative to traditional banking services.

Practical Information

• Operating Hours:
  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday: Closed
  • Sunday: Closed
• Phone Number: 800-322-7228
• Website: affinityplus.org
• Fax Number: 320-763-3126

Customer Reviews and Positive Aspects

Affinity Plus Federal Credit Union has an average rating of 3.1/5 on Google My Business, based on 14 reviews. Customers appreciate the exceptional customer service, friendly staff, and personalized assistance they receive at the credit union. Some positive aspects mentioned in the reviews include:

• Exceptional Customer Service: Customers commend the credit union for going above and beyond to meet their financial needs and providing quick and efficient solutions.
• Friendly and Helpful Staff: Many reviewers mention the friendly and welcoming atmosphere created by the staff, who greet them with smiles and are eager to assist.
• Personalized Assistance: Affinity Plus is praised for taking the time to understand each customer's unique financial situation and offering tailored solutions to meet their goals.

👍 Reviews of Affinity Plus Federal Credit Union

Scott W.

1/5

Treated like a second class citizen. Today. You've made your last dollar off me. Affinity use to be a bank that had great rates. Credit unions use to have good rates but now they are no better than any local bank.

Wendy H.

5/5

I am a fairly new customer at Affinity and have had exceptional customer service. They great you with a smile, very friendly and go above and beyond helping you with what you need.

Kevin M.

1/5

I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

S K.

1/5

Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

Gary B.

1/5

Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry.
There also is problem with the app for depositing checks. It does not work half the time, and they know this.

Rebecca S.

1/5

This bank is filled with the most incompetent employees I have ever had to experience. Not even 2 months with them and more issues and problems then I ever expected out of a bank I heard such good things about. Employees that give out incorrect information to people, a complete lack of customer service. I am so disappointed. If you want a good credit union hit up Mid Minnesota out by Walmart.... Way better on so many levels.

Jordan H.

4/5

I've been a customer for years and always been happy with the service. Very friendly and helpful staff at this location. My only complaint is that they need more weekend and evening hours.

Martin K.

5/5

Pretty good, awesome app and online banking capabilities.

Scott W.

1/5

Treated like a second class citizen. Today. You've made your last dollar off me. Affinity use to be a bank that had great rates. Credit unions use to have good rates but now they are no better than any local bank.

Wendy H.

5/5

I am a fairly new customer at Affinity and have had exceptional customer service. They great you with a smile, very friendly and go above and beyond helping you with what you need.

Kevin M.

1/5

I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

S K.

1/5

Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

Gary B.

1/5

Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry.
There also is problem with the app for depositing checks. It does not work half the time, and they know this.