American Financial Group - Signal Hill, California

Address: 2501 Cherry Ave #150, Signal Hill, CA 90755, United States.
Phone: 5622542137.
Website: go2afg.com
Specialties: Mortgage lender.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 3 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of American Financial Group

☎️5622542137

⏰ Open Hours of American Financial Group

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: Closed
Sunday: Closed

Located at 2501 Cherry Ave #150, Signal Hill, CA 90755, United States, American Financial Group is a reputable mortgage lender that has been serving clients in the region for many years. With a phone number of 562-254-2137, potential customers can easily reach out to them for any inquiries or assistance they may need. Their official website, go2afg.com, provides comprehensive information about their services and other pertinent details that clients might find useful.

The company specializes in providing mortgage lending services, making them a reliable choice for individuals and families seeking to purchase or refinance their homes. Among their notable features are a wheelchair-accessible car park and entrance, ensuring that their facilities are inclusive and accommodating to all their clients' needs.

A quick look at their Google My Business page reveals that American Financial Group has received three reviews, with an average rating of 3.7 out of 5 stars. This feedback from satisfied customers speaks to the quality of service they provide and their commitment to client satisfaction.

👍 Reviews of American Financial Group

American Financial Group - Signal Hill, California

L C.

1/5

Lydia Vincenty
American Financial Group
Senior Loan Officer
NMLS #302523

Lydia is dishonest and that's the bottom line. I went to see her, referred by my realtor of course, for a home loan/mortgage back in January 2020. Lydia collected every piece of my personal information to process the loan, as it's the requirements of the loan, so I understand this. Lydia bounced back into the conference room with a sheet of paper, declaring to me and my realtor, that I was approved for a FHA. She provided me with the amount that I was approved for, my credit score and the FHA program I qualified for and its components. My realtor and I were all giddy and excited to begin my new home search. Hours later, the realtor and I are emailing/texting many different options for me to take a look at. I actually made 4 offers on 4 different properties during this time, from January till February 20, 2020.

I made a final offer on a 3 bedroom, my offer was accepted. Now it was time for me to make my "good faith deposit". Before I intended to do this, I wanted to speak with the Lydia, my broker/lender, to finalize some remaining questions I had about my loan. I was never provided the terms of the loan, only that I was approved, "sign this document, sign that document, wire us money".

I met with Lydia at 1 of her offices on Monday March 2, 2020 to go over the terms of my loan. Right after this meeting, I was scheduled to pay my "good faith deposit". It was at this meeting that Lydia walked in and stated the following
"You no longer qualify for this FHA loan/program. We do have other options for you, and here they are". " She told me "The requirements for this FHA loan just changed (March 2020) and they are requiring a higher FICO now". Now I'm not in lending/mortgage professionally, but I believe what she's telling me without saying is " I dropped the ball on you, I never finalized your loan in January and as a result the FHA program that I told you about in January wont work for you".

The FICO requirements intitially changed back in December 2019, not March 2020. (I had to learn this bit of information from a totally different lender, not associated with American Financial Group). She went into explaining different FHA loans and their components.

Inside my head, My mind is being blown away.
I'm thinking to myself, what is happening? Then it came to me, Lydia never submitted my loan. I was submitting offer after offer and didn't have a loan secured.

She wasted 6 weeks of my time, and when I sent her an email expressing my frustration and total disbelief, all she could do in her reply was justify her mistakes. Never once being accountable and apologizing. How terrible, I would NEVER recommend her or this Financial group to anyone seriously considering making their 1st home purchase.

Richard G.

5/5

Highly recommend! I have been working with Steve, one of their agents on a very difficult FHA loan. He was very professional and took care of business.

Robert S.

5/5

Great mortgage company. Awesome processors and Vince Tran is a great owner