Andrew Sayer - State Farm Insurance Agent - Anchorage, Alaska

Roland R.

The office seems to be out of touch with policy with State Farm corporate. Troubles started when I had to file claim for a not-at-fault accident. I had rental coverage but the office provided me with the wrong rental coverage amount because they had changed their rental policy at the time. This lack of relevant information from the office caused me to pay extra out of pocket expenses for my rental. The only compensation I received from the office was "Sorry we gave you the wrong information"

Fast forward a few months and they decided to drop my vehicle insurance because I filed two claims within 3 months of each other. I even asked before I filed the second claim if this would effect my insurance policy at all, I was told that it would not significantly effect my policy, so I filed the second claim. Now months later, I am told they are dropping me and my 3 vehicles from the auto policy! I had been with State Farm for over 15 years and never filed a claim before. Two claims within 3 months, over 15 years is wrong.
State Farm insurance policy borders on theft. This particular office is ill-prepared to honestly answer customer questions with real answers or solutions.
I am sure I will get a courtesy canned responce that equates to, "well to bad for you".

An update to my initial review:

After I placed my review online, Andrew Sayer's office called me with an invitation to call them back and discuss this matter. Which I was happy to participate with. I asked to set up a phone call with Mr. Sayer himself. To his credit, he called me back. I appreciate Mr Sayer's willingness to listen to my concerns and take the time to try to understand my perspective. Which he did with genuine concern. We both knew the conversation was not going to change the situation, but I appreciate that he honestly listened and coincided with some of my concerns. Though we did not agree on certain aspects of my complaints, he took the time to listen and he had the opportunity to state his findings.

I am still not happy with what happened! I still believe communication could have been better applied for better customer outcomes and I feel that is the responsibility of the local office. The outcomes have had substantial long term financial effects that I still feel are unduly applied!

Having said that, I also felt that Andrew genuinely listened, was very honest, and was genuinely concerned about me as a customer. I did not receive the "canned answer" I was expecting in my previous post. And that was refreshing to receive in todays lack of customer service.
If I had a chance to go back to his office would I do so? Yes I would because we both have learned something from this and we both have a greater understanding of customer service and what that means for both parties. I know now what direct questions I can ask to ensure clarity in the communication process.

Theresa L.

After 32 years with Allstate we changed over to State Farm. Worked with Chelsea and she was so helpful, knowledgeable and kind. And she saved us money! Will recommend her and her company.

Gina H.

I would like to thank Eileen from your Anchorage office. Iam a senior on a fixed income,and she took the time and effort to find the best deal for my auto insurance.She is courteous and professional.Thank you for having such great people working for you!

kimi. G.

Honestly poor service. I been asking for a refund for a month and they don't bother to tell you how the process is going to be and they just give a different excuse every time. I had better help calling the 800 number than talking to any of these agents. Everyone is sweet and nice when you are signing up but they totally ignore you if you decide to cancel your policy.

Edit: If what Mr. Sayer is true, I wonder why when I called to ask for an update his employees never mentioned anything about my address? or how come I was who actually changed the address on the app and got a notification letter on the mail and not when they claim they charge it?

Tuloa F.

Eileen and her co worker I think Elena helped us obtain car insurances for my vehicles. We connect with them in a warm environment. Thank you Ladies. Keep up the good work. See you next month.

Jamie H.

To make a long story short, a neighbor had an incident that directly impacted me, and they filed a claim to cover my resulting mitigation and repairs.

When it initially happened, Andrew responded quickly and walked me through the process. Later, when State Farm tried to deny liability because the incident wasn’t the result of negligence, he became involved directly (even though the claim wasn’t under his office) and helped facilitate with the claims adjuster, suggesting an approach that led them to reverse their decision. And finally, when the claims adjuster wasn’t answering my questions or being responsive, all it took was one email from Andrew to help get the clarification I needed.

Whether via email or phone, Andrew (and his team) have been consistently responsive, empathetic, and helpful. They have been a rare bright spot in what has otherwise been a stressful situation.

John C. Y.

Chelsea was very polite and got all I need to change very quickly. Awesome customer service!

Alyssa L.

My husband and I switched from geico to State Farm because Emelia was able to quote and save us literally hundreds of dollars. She is so nice and super informative! 10/10 recommend!