Austin Tyler & Co - Marianna, Florida

Desirae E.

No complaints here. When we needed something fixed they had someone that day or as soon as possible. Camilla is very friendly and helpful she has been true to her word.
Also we got our deposit back so 10/10 🤗

Tammy K.

I definitely do Not recommend
renting a house from Austin Tyler & Co. They charged high fees for everything they could think of and get away with, but were unresponsive to our needs and showed bad customer service. They did Not return calls, texts, or emails. It was extremely frustrating.

A few months before we moved out, they sold our property to Open Key Management out of Dothan, AL. That caused even more problems with alot of confusion and questions for months on how to handle things that came up.
I feel like they got away with the bad customer service because they had almost a monopoly on rental houses available in Marianna, FL.

Lance S.

This place is a joke. Took off work 4 hours early. Drove an hour. Got to a viewing 30 minutes early. And these sorry fools cancel on us while sitting parked 30 feet away. Wasn't given to chance to see the inside of a home. Which turn out to have greywater from washing machine pumping into the yard. Very unprofessional. Will be checking more properties to see how much they violate public safety because they are to cheap to hire a plumber to replace 1940s cast iron pipes. Camilla Durand this is not one of your better companies

Tawana Y.

I have had the pleasure of working with Austin Tyler and Co since 2015. There has been three different tenants in my home with little to no issues. They work for both the property owners as well as the tenants. I highly recommend using their services. You won't be disappointed.  Camilla and Ashley are amazing.

Kirk J. M.

My family and I recently had the pleasure of leasing a property managed by Austin Tyler (2022-2023), and I cannot express enough how satisfied I am with their exceptional service and genuine care for their tenants. From the beginning to the end of our lease, Austin Tyler & Co proved to be an outstanding leasing company that goes above and beyond to ensure their tenants' happiness and convenience.

First and foremost, I would like to commend Austin Tyler for their considerate approach when it came to our situation. Due to unforeseen circumstances, my family and I needed to terminate our lease earlier than expected. Unlike other leasing companies, Austin Tyler & Co demonstrated unparalleled understanding and compassion throughout the entire process. Their professionalism and willingness to accommodate our needs truly made a significant difference during a challenging time.

Throughout our one year and four months of renting with Austin Tyler & Co, they consistently displayed a high level of responsiveness and attentiveness to any concerns or maintenance requests we had. It was evident that they genuinely care about their tenants' well-being and strive to create a comfortable living environment. Whenever we had an issue, their maintenance team promptly addressed it, ensuring that our stay was hassle-free and enjoyable.

Furthermore, Austin Tyler's communication was exemplary. They maintained open lines of dialogue, keeping us informed about any upcoming property inspections, necessary repairs, or lease-related matters. Their transparency and clear communication fostered a sense of trust and reliability, making us feel valued as tenants.

Another aspect that impressed us was the condition of the property itself. Austin Tyler takes great pride in maintaining their properties to the highest standards. When we moved in, the house was immaculate, and any minor issues were promptly resolved. This attention to detail and commitment to quality made us feel proud to call the property our home.

Moreover, Austin Tyler's online portal and digital services streamlined the leasing process, making it convenient and efficient. From submitting maintenance requests to paying rent, everything was easily accessible through their user-friendly platform. It was evident that Austin Tyler embraces technology to enhance the overall leasing experience for their tenants.

In conclusion, I highly recommend Austin Tyler & Co to anyone in search of a leasing company that prioritizes its tenants' needs and provides exceptional service. Their considerate nature, prompt responses, and willingness to accommodate unique situations make them stand out from the rest. I am genuinely grateful for their understanding and support during our tenancy, and I would not hesitate to lease from them again in the future should the need arise.

Thank you, Austin Tyler Team!

Kenneth R.

I had given Austin Tyler Co the benefit of the doubt based on reviews, when we had submitted the application initially we were told that for a rental listed for 1395 per month I did not make enough at 62,000 per year based on my “family size” but there wasn’t a number given just a phrase repeated over and over of “ you’ll need to show quite a bit more income”.

Most responses were delayed, often times they would respond around 7pm via email and be unreachable until the next night when I would receive a vague email asking for even more documentation and even more complicated requests. I had explained my income and also that I had a substantial amount in savings and we were asked to pay a years rent in advance. It was at this time we voluntarily withdrew our application. This was on 4/11.

Fast forward to 5/25/23and I see the listing had dropped by 100 per month, and as of recently my income had gone up and we had also paid our car off. So I reached back out to see if we could be given another look, well it took 2 phone calls, and 4 emails before someone reached out today and said “based on a negative rental reference we are unable to proceed with your application” this is the first time I had even remotely been given this information which was a complete surprise considering we we’re never told of this reference and asked to pay a years rent in advance.

I truly wanted to form my own judgment based on my own experience but I now I see this company as one that is unprofessional, and quite frankly cares only about their tenants as a simple means to bring in money.

My only course of action would be to file a BBB claim, dispute the charges with my credit card company.

Thank you Austin Tyler Co, if this is your business practice and how you wish you treat your community during times of inflation and high costs of living. you saved us from a landlord that would have ultimately have left us in a worse situation.

TL;DR - this company intentionally makes properties hard to obtain, and lacks timely and professional communication. Avoid them.

Update 5/30/23:

Austin Tyler co posted their response with not only personal but untrue information, when we reached out to have them edit their response to remove personal information they informed us that we can delete the review to remove their disclosure of personal information. Not only is this highly unprofessional but illegal.

I would also like to make sure it’s very clear, I don’t care if Austin Tyler co is stating we didn’t meet their “requirements” but I have only asked them to remove personal and specific information to which they have responded that “you are in control, if you want it removed you can remove your review”

No one should need anymore than this to avoid this unprofessional company.

And again thank you Austin Tyler co for further validating our case publicly.

Toni J.

I cannot relate to all the negative reviews about the application process and communication. On the contrary the application process went very quickly. The only thing that slows it down is if you don't upload documents in a timely manner. Properties seem to be well kept. Approval was pretty quick and the team ALWAYS communicated with me in a timely manner. The only reason I am not a tenant is because I didn't like the verbiage on the lease. They were able to answer questions I had but I needed the lease to be as specific as their answers because the lease would trump anything they told me from a legal stand point. I've been jaded before over loose verbiage in a contract so if it doesn't say exactly what it means, I have reservations. I'm sure they're a great company but I had to decline.

Peter V.

Austin Tyler & Co made sure we felt at home when we moved to the area at short notice. They sent service techs out promptly whenever we had any service request for the house. They kept the yard maintained well. The service techs they sent were personable. The neighbors they rented to behind us were great. The office staff are personable, professional, and very understanding of the very few services needed.