Bart Gray Realty Co., Inc. - Jacksonville, Arkansas

Erica B.

I must say things started off great I was actually confident when applying. We applied Oct 10, 2023; we got denied Oct 23, 2023 despite multiple calls to the company making sure they had everything they needed it still took them 2 business weeks for a decision! We were told multiple times they only go back 2 years on a persons credit to see if you have any bankruptcy, owe any rental or utility companies. This was not the case! The first issue I had was them taking so long to approve/deny an application. The second issue was the lack of communication. I called several times to make sure they had everything and was told they had everything but few days later they need this and that for example they needed paystubs (although I submitted on the portal the day I applied). Then days later I checked the status of the application and they said if Jada need anything she will call if not you will receive an email with a decision. A few days later Jada messaged saying my fiance didn't make enough he was lacking $500 which is why they needed my last two years of tax returns. I submitted that and then it was we needed to submit information for the different addresses she found (mind you they only suppose to go back 36 months on address (this is on the application) they went back all the way to my fiance's childhood home and even had my mother address on him (neither of us has ever lived there) He and I have only had 2 addresses since 2018 so why do they need the contact information for any property further than 36 months to verify? At this point I told my fiance I felt like they were trying to find a reason to deny our application because everytime you turn around it was something. So on Oct 23, 2023 he called to check the status and whomever answered told him the lady that can approve or deny was out sick so they couldn't give us a answer. An hour or so later we received the text saying we were denied because there was a car loan that I supposed to have gotten in 2018 and it was repossessed in 2023. I haven't had a car loan since 2009 and never had a repossession. I tried to explain this and I was meet with an attitude and her telling me well that was what was on your credit so I looked for myself (BG uses Transunion) I opened my Transunion and it was no such thing on it so I called Transunion and they said the same thing. So I called BG back and told them and still an attitude and I told her about my cousin in law that has the same name as mine (I only told her this info because I have had this issue a lot where companies would mix me and her up because our credit profiles were mixed up before because we have the same name, same date of birth and our socials are only 1 digit different) She didn't care at all said I needed to fix it and then re apply. Even if I got this fixed (which they are the only management company to bring this to my attention) I WOULD NEVER APPLY THROUGH THEM AGAIN NOR WILL I RECOMMEND THEM IN FACT THIS REVIEW WILL BE POSTED EVERYWHERE I SEE THEIR COMPANY NAME. The lady on the phone told me I WILL GO AS FAR BACK AS I CAN. If I could give one piece of advice to the hiring manager or owner of Bart Gray Realty it would be make sure your employees take a customer service class or something because some of them do not know how to talk to your clients nor how to show empathy to someone in the light of being denied. I do understand some people that apply may try to lie and deceive but that was not the case for us. For me I WILL NEVER try again with this company and anyone I know will know not to try with this company.

Ms. C.

Nice homes and Apts. They come when you need them too and thats not often. Property is well kept and the landscapers are awesome. It's always a pleasure speaking with Virginia and Stephen!

Update: 8/23/24
Still currently living in my duplex over a year later. Everything's going good. Air went out one night and they were here the next day and fixed it. The main reasons I rent from them is because their houses/apts are the cleanest and maintenance is the best best! I love Landlords that invest into their properties to make sure they look good. I make sure I take care of their property like it's my own. If you're looking for a place to rent feel free to contact Bart Gray Realty and they'll assist you. #1 Realty Company in the state!

Jes J.

I RECOMMEND THIS RENTAL COMPANY TO ANYONE LOOKING FOR HONEST, RELIABLE AND PROFESSIONAL LANDLORDS!!

I rented a home in Jacksonville that Bart Gray Reality managed for around a year and a half. I never once had any issues with the company. Bart Gray was one of the few rental companies I found in the area that wasn't shady. I have had my fair share of bad landlords. Especially in Arkansas where tenants have very little rights compared to other states. I can by far say that Bart Gray is the most professional team I have ever worked with!

Best rental company I have ever rented from by far! Virginia (hope I didn't spell her name wrong) was super awesome to work with. I always caught myself hanging around the office for a few minutes chit chatting when I went in to pay my rent. She's a hoot!

Thank you all for a great experience!! If I ever find myself back in Arkansas needing a rental unit you'll be the only company I contact! 🙂

Nitita G.

I've rented from Bart Gray Reality for 4yrs now! Their A1 I have been exposed to quality and professional experience with this company. From Steven,Virginia and Tiffany,a few other employees that are awesome. If you're in search for a new experience and tired of renting from slum Lord's check ✔ them out. You will be highly satisfied. From my heart ❤ to yours I love Bart Gray Reality

Melissa

I meant to leave a review a while ago and forgot. I rented from this company from 2016-2017. They were always quick to respond to any concerns I had. There were two times I had to have someone come out for minor repairs and they had someone out within 24 hours. I was always treated with respect from this company and when moving out they made it so easy and simple - we kept our house clean and even got our deposit back (which has never happened from any of my rental before). I was actually so sad when we had to leave this rental company but I recommend this company to anyone looking to rent in the Jacksonville area. We are a military family and although we moved after our year lease they were the first to be acceptable of the fact I wasn't married to my airman understanding that if orders came with the right proof we would both need to leave without penalty. Thank you so much Bart Gray for giving us a great renting experience!

Katie C.

We've been renting a home in Cabot from Bart Gray for 3 years and we've had nothing but positive experiences with them. Before they had their mobile site up and running, either my husband or I would drop off our rent check each month and the employees were always very friendly and polite.

Every time we've had an issue (oven stopped working, a light fixture was broken, etc) Bart Gray was very quick with their response and had someone out within a day or so to have it fixed.

They have treated us very well. Recommended for military worried about shady landlords.

Matt B.

Rented from them for 5 years at 2707 Koko Dr. I will say that when there was an issue, they would send someone usually pretty quick. Unfortunately, a lot of the time it took 3 and 4 visits to fix something. They would try to find a work around until they HAD TO fix something. The house had known flooding issues, which was never disclosed to us. It flooded about 6 times, twice leaving my family homeless. The last time, it forced us to move out. When I called Stephen Gray about the flooding, he laughed and said that he couldn't believe that we stayed in that house as long as we did. They didn't bother to send anyone out for the damage. My wife and I had to pull up all the wet, moldy carpet and scrub the concrete slab floors. One week later, it flooded again, while we were getting the last of our stuff out. We did NOT clean it again. It smelled horrible!
Also, last Summer while I was deployed with the Army, the garage door fell on my new car causing body damage and knocked out my back glass...cost about $500 just for the glass. They were kind of like, "well that sucks".
Living in that house cost us a lot of money and the mold caused health problems and multiple doctor visits for my family. On top of everything else, when we were forced to move due to the flooding, they gave us horrible referrals for every place that we applied for. I had some late rent (was homeless twice and had to fix my car), but we took care of that house as if it was ours. No thanks to them for making finding a safe place for our kids even more difficult.

Holly W.

I have honestly never had a better landlord in my adult life. They take care of their property and they are kind. If you are looking for a well managed property, I highly recommend renting from Bart Gray Realty. They care.