BTIS - Rocklin, California

BTIS is a reputable insurance agency located at 6610 Sierra College Blvd, Rocklin, CA 95677, United States. With a phone number of 9167729200, and website at my.btisinc.com, this organization specializes in providing insurance solutions to its clients.

One of the notable features of BTIS is its commitment to accessibility. The agency has a wheelchair-accessible parking area and an entrance, ensuring that all clients, regardless of their mobility, can access their services easily.

"This company has 28 reviews on Google My Business with an average rating of 3.7/5."

The opinions about BTIS reflect a mix of experiences, with some clients praising their personal service and knowledgeable staff, while others have mentioned areas for improvement regarding policy coverage and claims handling.

For someone looking for an insurance agency, BTIS offers a range of services, including auto, home, life, and business insurance. They also provide financial planning and retirement advice.

👍 Reviews of BTIS

Catherine W.

1/5

DO NOT USE THIS INSURANCE COMPANY. They let us know at 9pm that our policy doubled and charged our account the next morning at 7am. We canceled the policy and were told we'd be refunded within 10 business days. That turned into the time period being 30 days. Now it is 30-60 days, which is interesting that they can take thousands of dollars so fast with no warning but can't find the time to give it back.

Nicole R.

5/5

As a commercial Agent today it is very rare to call an insurance company and be able to speak to a human. At BTIS a friendly human answers every call and routes you to the right department according to your needs, so you don't have to go through 1000 prompts.

Damon S.

1/5

If I could give a lower rating than one, I would... The worst customer service in the entire insurance industry I requested some loss run statements which they said would take 7 to 10 days I spoke with them this morning and they are going to mail them to me... They can't email them because my insurance agent didn't request them... My agent tried to request them and they told my agent that I had to make the request!!! Now the whole 7 to 10 day process starts over again... All of this because they did not inform me that they were not renewing my insurance because I did snow removal...which was known to them to begin with ...If this were the only insurance company on the planet... I would go without!!!!!

mark P.

1/5

Canceled with them not even 1 full day and they won't return my $$$$
Load of dumb a$$

John S.

2/5

Long time. Commercial producer. Lack of underwriter effort can be very frustrating. Victory GL and Hiscox programs work well. All other submissions beware.

Thomas P.

5/5

Awesome team of specialists! We love to do business with your people & company. Very responsive, well organize, professional, and friendly.

Leah H.

5/5

Friendly people! Workers comp team manager is amazing! Felicia helped me with all my needs

David M.

2/5

Subpar service and technology, and alot of bad attitudes, definitely not the same company that it used to be.