California Credit Union - North Hollywood, California

Rob M.

Yesterday, a Sunday, I was informed that my debit card had been compromised and thereby my account/card had to be shut down. This morning, Monday I had a chance to talk to someone. Receiving a new debit card will take 7~10 days unless I pay a $25 fee. Thankfully, CCU was willing to wave the fee, but I'd love to see any and all fees of this kind discontinued or reduced significantly. Otherwise, CCU rises above most financial institutions by far.

Amanda H.

I’m closing the business account I’ve had here for nearly a decade because I was so disappointed with their loan process, long wait times, zero communication skills and inability to get a simple/small car loan (lease buy out) to land. Took nearly two weeks, the first week with no response to my prompt submission and daily requests for follow up. I’m a LO myself and was extremely put off. San Diego CU had me approved and everything wrapped up within 48 hrs. Don’t waste your time or sanity here.

Neil O.

Been a member of the California credit union since 2019, they always provide exceptional service with quick answers. Today I spoke with Alicia about applying for a auto refinance and credit card, and she was able to provide me with all the answers information I needed to get that moving forward. She made applying for their credit card super simple and hassle free and I was able to accommodate all of my needs without making me feel silly for asking a bunch of silly questions. 10 of 10 would recommend. Shout out to Alicia

Michael G. G.

I've been with this bank since I started teaching 50 years ago. Always terrific team and sustainable bank. Helped me with personal finance issues greatly.

Hollywood C.

Amber always has a smile on her face. She loves it when you yell BRAVO BRAVO while applauding loudly. 😉 I prefer credit unions like this since I pay no monthly fee nor do I need a minimum balance. Guard always on duty out front. Lines short and move fast. Always clean and professional.

Chantelle I.

CCU is amazing. On the day I was supposed to sign my lease, fraud was committed on my account so I didn't have enough for my security deposit. Their employees were on top of it. They helped me file a dispute claim and Milton even called the banks main office to expedite the claim. They also got me a new debit card to secure my information. Because the claim was filed, they even worked with me and printed me the certified check I needed to get my apartment! They were so helpful, sympathetic, and understanding to my situation. Milton will always be the person I go to with banking needs or questions. CCU really took care of me and they've won a loyal customer.

Lyrix P.

The worst customer service in the world! I walked in with the intention of opening a new business account. The banker was unpleasant, and that's an understatement! She gave me an attitude and was irritated with me wanting to know information about the bank. I wish i knew her name, but she didn't even introduce herself! STAY AWAY, there are way better banks. (try Premier Of America in Burbank, very nice people and no fees.

Andee I. (.

My fiancé decided to start banking here, as it was close by, and I mean within blocks, of our home. She had run into some stolen identity problems, and after watching how the bank handled that and how they were able to acommodate her multiple times over again, this place quickly became a no brainer when I was shopping around for a new bank.

I hadn't had an official bank account in years. I messed up my credit and my reputation with banks in my teens. So I was hesitant to go in and even bother applying due to past experience of rejections.

I'm so glad I did though. Within 3 minutes after walking in i was sat down at a desk with a banker. My information taken and was handed a deposit receipt, a $10 referal bonus and my own chipped debit card allowing me to deposit my paycheques into my newly opened account.

It was painless. The banker was fantastic, upbeat, personable and super easy to work with. The whole process took only about 25-30 minutes and I was back on my way to finishing the rest of the stops for the day.

I can't reccomend CCU enough. Especially if you're like me and wanted a no BS and forgiving bank. All I have to say is that I wish they had 23/7 phone support, but for a smaller union, I understand why they don't.

Thanks!