Community First Bank of Indiana - Kokomo, Indiana

Community First Bank of Indiana: A Comprehensive Overview

Community First Bank of Indiana is a regional financial institution dedicated to providing comprehensive banking services to individuals and businesses within Indiana and surrounding areas. Located at 201 W Sycamore St, Kokomo, IN 46901, United States, the bank operates with a strong emphasis on personalized service and community engagement. Their phone number is 7652360600, and visitors can explore their offerings and services further on their website: cfbindiana.com. The bank specializes in Bank, ATM, Mortgage lender services, aiming to meet a broad range of financial needs.

Key Features and Services

• Banking Services: Community First Bank offers a full suite of traditional banking services including checking accounts, savings accounts, money market accounts, and certificates of deposit (CDs).
• ATM Network: Customers enjoy convenient access to their funds through the bank’s extensive ATM network, both within Indiana and through partnerships with other financial institutions.
• Mortgage Lending: The bank’s mortgage lending division provides a variety of mortgage products tailored to different borrower situations, including fixed-rate mortgages, adjustable-rate mortgages, and FHA loans. They are committed to assisting clients in achieving their homeownership goals.
• Business Banking: Recognizing the unique needs of businesses, Community First Bank offers specialized business accounts, commercial loans, and treasury management services.
• Drive-Through Banking: A drive-through facility is available at the Kokomo location, providing a convenient option for customers who prefer in-person banking.
• Accessibility: The bank is committed to accessibility, offering a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all customers can comfortably access their services.

Location and Contact Information

The bank’s primary location is situated in Kokomo, Indiana, providing a central hub for service delivery. The address is 201 W Sycamore St, Kokomo, IN 46901, United States. Customers can easily reach the bank by phone at 7652360600 or via their website, cfbindiana.com.

Customer Feedback and Reputation

Community First Bank of Indiana consistently receives positive feedback from its customers, reflected in its impressive Google My Business rating of 4.9/5, based on 21 reviews. While specific details of individual reviews are not presented here, the overall sentiment highlights the bank’s dedication to customer satisfaction. However, some customer experiences suggest potential areas for improvement, such as issues with account management and deposit processing. For example, one customer reported a frustrating situation involving a check written to themselves and their mother, which was initially rejected for deposit despite having an account with the bank. This incident underscores the importance of clear communication and efficient processes within the bank. It appears that the bank’s internal procedures may not always align perfectly with customer expectations regarding account access and transaction processing, highlighting a need for continued refinement. The bank's commitment to supporting its local community is evident, but enhancing the consistency and reliability of its core banking services would further strengthen its reputation. The bank strives to offer a welcoming and helpful environment, and the high rating suggests a successful effort in this regard. Despite these potential challenges, the bank’s focus on personalized service and local engagement appears to be a key differentiator in the competitive Indiana banking landscape. The positive reviews collectively paint a picture of a bank that values its customers and is actively working to meet their needs. Further investment in streamlining account management processes and enhancing transaction verification procedures could effectively address reported concerns and contribute to even greater customer satisfaction.

Conclusion

Community First Bank of Indiana presents itself as a solid and community-focused financial institution. Its strategic location, comprehensive service offerings, and positive customer feedback contribute to its appeal. While minor concerns regarding account management processes have been raised, the bank’s commitment to accessibility and personalized service demonstrates a dedication to meeting the diverse needs of its clientele. Those seeking a local bank with a strong community presence and a range of financial services would likely find Community First Bank of Indiana a viable and potentially rewarding option.

👍 Reviews of Community First Bank of Indiana

Tina J.

3/5

I don't understand how I can have an account at a bank for over 8 years, and someone writes a check made out to myself and my mother and my mother has signed it and I have signed it but my bank won't even let me deposit it or cash it which makes no sense to me because I have an account there and they were like well your mother does not have an account here beginning to think that I need to start banking elsewhere because I probably would not have had this problem with another bank

Matthew P.

5/5

Love this bank. Polite, professional and also personal enough to know your name when you walk in. More banks need to take after this business module. Amazing job especially at the downtown Kokomo branch.

Larry B.

5/5

We have been banking with Community First for many years. They are always very attentive and ready to listen and help when we are in need. Great group of people! I'd highly recommend using them for all your banking needs.

Bridges O.

5/5

Community First Bank has been amazing in serving our organization! The service is always great and friendly. They consistently go above and beyond to not only meet our needs, but exceed our expectations.

Nick P.

5/5

Bob Hickman and Jonathan Malin have been wonderful to work with. They put their heart into their work and always give back to our Community. Way to go gentlemen. Highly recommend this bank and their entire team.

Banner F. H.

5/5

Bob Hickman went above and beyond to make our PPP loan experience successful. I highly recommend Community First, Kokomo. My son is in the process of obtaining a mortgage with them and Korbin Cruea has been extremely good to work with - very accessible and prompt. We have banked with CFB for many years and have never had anything other than great service with our business and personal accounts.

Amy E.

5/5

At the start of the quarantine when we were notified about the availability of Payroll Protection SBA loans, we filled out an application with our bank, Chase, with whom we have had a business and personal account for 15 years. They sat on the application and notified us 10 days later that they would not be able to process our application in time for us to get the loan. A friend told us about Bob Hickman at CFB of Indiana. Bob was fantastic. Bob went out of his way to be sure the form was correct and that our loan was processed immediately. We had the forms in three days and the check in less than one week. Needless to say, I told all of my friends about him and Bob helped several of them receive the SBA loan. So grateful to Bob Hickman and CFB of Indiana for helping our friends and for helping us. Team Englert

Bud D.

5/5

CFB went out of there way to help our business obtain a PPP loan. All calls were answered or returned very quickly. All questions were answered professionally, no matter how trivial they may have seemed. They also worked after hours with us to make sure all documents were submitted on time. I would highly recommend CFB to anyone!