Express Title & Tag - North Pole, Alaska

Justin S.

Long story short I transfered the wrong dodge title to the wrong customer at Express Tags and Titles and then they would not transfer it back and correct the mistake! The girl said she "can't"!
I call DMV and then UMV and both say yes it is possible to void the transaction and return the original title! Yet Express Tags and Title in North Pole .... ...."CAN'T"
I will never go there again! I'll drive with no title or tags before I ever go there again!
NEVER EVER EVER WILL I USE THIS COMPANY NOR WILL I SUGGEST IT TO ANY OF MY CUSTOMERS BUYING A CAR FROM ME! I WOULD RATHER STAND IN LINE AND PAY FOR YOUR TITLE MYSELF THEN SEND YOU TO THIS PLACE!

EDIT: The below response is crazy.....If it were a DMV mistake she can fix it lol
Customers make a mistake though and you can't....sounds like terrible customer service! Exactly why I will NEVER go here or suggest going here to anyone!

Nia M.

Lady with the coach glasses was INCREDIBLY rude to me and told me my title was “too damaged” to be processed into my name. She rolled her eyes at me when I pleaded with her to work with me and asked her promptly to just manually type the information in if there was that bad of an issue. She wouldn’t. She was lazy and didn’t want to do the work.
She told me no “we don’t do that” and told me I needed to get a duplicate title or a power of attorney to get a new title.
As I walked away she laughed at me and said “SOO sorry” in a high schooler hating tone so I laughed back and slammed the door on my way out. Very unprofessional. It’s sad, I’ve had great experiences with this umv in the past but this lady needs a talking to for acting like that..
I went to the North Pole umv the next day and they said my title was perfectly fine and they couldn’t beleive she wouldn’t take it (The top was just ripped where it says “Alaska title “ and a small tear on one of the bar codes that was easily repaired and able to be scanned with tape)

Tanyarat Y.

Excellent service! I rather go here than the DMV in town. They’re open Monday - Saturday, which is more convenient for us. Faster service than the one in town!

A C.

The ladies here are top notch at what they do! I am so grateful that they were able to provide the services I was needing in a pinch! I always choose Express title & tag for my DMV needs.

Owen B.

They were able to help me register and get a new title for my out of state car. They even offered to email California on my behalf because my old title wasn't registered in the system. Everything was quick and easy and I walked out with new plates for my car. Much faster than any DMV trip I have experienced in other states 🙂

Susan P.

I am a Title Clerk in Virginia and have worked with several states to have our customer vehicles titled and registered. The process that Express Title and Tag uses has been by far the easiest and most efficient of any state I've worked with to date. Haley was a joy to work with - quick to respond to my emails and had my paperwork approved in record time! Thank you for making what is usually a laborious task easy and enjoyable. Great job!

Beryl C.

Very good customer service. I felt welcomed and I have no complaints about the overall experience. Renewing a DL is not always pleasant. However, I felt the person who helped me was not only very professional and friendly, she was also empathetic, which is what we need nowadays. I definitely recommend this location if you are in need of licensing paperwork processes.

Nell B.

This place was fast! I was impressed with how quickly changing my license plates went. The woman who helped me do it was professional, helpful, and answered all my questions.
That being said I would like to now add to my review why I took two stars off. This has nothing to do with the employee assisting me. There was a woman in the office who appeared to be training another employee while I was in there. I was very unimpressed by how unprofessional her behavior was. She, at one point, told the person she was training that she is a nightmare and that he was just going to have to accept it. She said it with such confidence and pride of her self aware-ness that I'm guessing she tells everyone she trains this and that it is a point of pride. If it seemed like she was just having an off day maybe I wouldn't be writing this review. The employee was forced to say "I accept it" (what else was he going to say?) To the nightmare of a training woman - perhaps use some of that self reflection for self improvement instead of self acceptance. While my experience could have been pleasant, your unpleasant behavior has left me uninterested in returning and supporting such a toxic work environment.