Fort McClellan Credit Union - Anniston, Alabama

H Jones

They don’t even deserve one star at this point. My family had a road rage incident happen at one of the branch locations. I was asked by law enforcement to call the bank and see if they could see the license plate number as you can’t file a report if you have no name or identification of any kind. I asked if they could get me the license plate number as this is the only place that would have caught it. I was originally told HR would call me back. I waited a few days and heard nothing so I called again, I was told over two weeks ago not counting the first call being told HR would call back. That I would have it by that Friday afternoon at the latest early Monday morning that was last week and still no update no communication nothing.

So I called back asking to speak to a manager so I could report that said manager. I left a voicemail early in the morning with John and never received a call back. I was told that I would receive a call back from him by the person who answered the phone. Of course I didn’t though and I’m seeing a repetitive pattern no communication no follow through and definitely no care to resolve issues.
I understand this review has nothing to do with the bank it’s self, but I would hate to bank here as it seems their problem-solving skills and follow through lack tremendously. I’d seriously hate to have a banking issue here and receive this type of treatment. I would rethink any loan or bank account being opened with this company as you will not be answered when problems occur. I now know to keep Fort McClellan credit union on my radar of places to never use.

Brittany Birchfield

This credit union is so welcoming every time I come in. They show how much they care with every transaction. I love banking here and will never bank elsewhere and always refer friends here too. Thank you for all your hard work in making this my favorite financial institution!

Linnie Eagles

Such a great place! Everyone is so very kind and they devote their time to you when you're up. Everyone is so courteous. It's probably the oldest if not one of the oldest Credit Unions in the Anniston - Oxford area. I highly suggest dropping by and checking them out. They'll treat you well there!

Thomas Walsh

I've always have been treated respectfully and although I don't come off as a professional person I'm treated as if I'm a family member at the Noble Street branch. I have to give them praise in prose because that's what the employees there are "pros The Golden Springs drive thru had to be designed by someone having little in mental capabilities or never allowed schooling to interfere with their education because two tube senders per each drive stall has the person in the back waiting on the person in the.front to exit if the person in the back has completed their business. Stevie Wonder could see that the design would cause a problem when a high volume of customers patronized the drive thru portals.

Samuel Murphy

I sy this month after months. Yes I may over drw my account ok . But this bank is the ONLY bank I know of that will have ur SSDI in the account but won't deposit it til the 3 no soon . Where every one but good fort McClellan will early deposit it 2 days early . Now I understand if they only had it 6 .months but come on I've been getting it for 20 yrs sme account every thing and even in emergencys I still see it sitting there but they make u wait til the 3 rd. Really one day maybe they will get with the program andthey won't get so many bad reviews

CheNelle IsRael

This is by far the worse Credit Union I have ever dealt with. I’m so lucky I never moved my money into it. It took over a month to be added on as an authorized user. The bank manger Beth is completely incompetent. She did all the paperwork for the account and it was still incomplete. After going in circles for 2 months I decided I did not want to be associated with this business. Imagine if my membership could not entered what would happen with my money. Ever time you call to speak with Beth she on a lunch break. If you leave a message calls are never returned. If this is the best bank manager they can find I WARN everyone do not put your money here. If you are military stick with Navy Federal. The customer service is A++ compared to this.

Anita Lewis

We have been a customer of the FMCU for 32 years and we have NEVER had a bad experience. These women are always so nice, courteous, and very professional. If I were a CEO, I would give these young women incentives. I would not take my business anywhere else. “Roll Tide!!”

Geri M

We were not greeted by anyone when we first walked in. We stood in the lobby for a good 10 minutes before anyone acknowledged us. My husband was asked to take his veteran hat off when we got to the counter , but two men that were wearing their hats while being served were never asked to remove theirs. Then I had to sit for a good 10-15 minutes to change a payment date on our accounts. Not a good way to serve your customers. Not coming back to the golden springs branch. Terrible customer service.