Frost Bank - Dallas, Texas

Evan

It’s a real shame that it’s come to the point where I actually need to make a bad review of this location to perhaps see some improvements. I go here almost once a week because it’s close to my home. But I frequent the Carrollton location multiple times a week, kudos to the Carrollton crew. They are great and quick.

On the other hand this location in SLOW, like others things take way too long at this location. Every time I go I’m in there for at least fifteen minutes, and there is no line. The staff needs to be retrained or something because they just conduct themselves at a glacial pace. It’s so frustrating. Also at one point the banker was just gossiping with a guest while I proceeded to wait there for ten minutes while the other banker took care of someone. Of course since they are always slow it took me thirty minutes that time to get a cashier’s check. Frost is known for their great customer service and proudly market that but THIS LOCATION IS NOT IT.

Taylor M.

This location is always SO SLOW when i come by, it could be for the simplest transaction and it will take 30+ minutes to complete. As we speak I have been sitting at the window for 20 minutes for a simple deposit, it’s honestly ridiculous.

Why

I received a call today from Priya asking if I was happy with my Service since my account was fairly new. I told Priya I was not because I was using my ATM card at a CVS ATM and was still being charged a fee even though the ATM is in your network. I asked that an audit be done on my account and that I be credited for the fees that were not valid. I was advised to call Customer Service. I told her that this is something she should be able to assist with. She said sorry for the inconvenience and that was the end of the call. I opened the account because I wanted the service from a local bank but as you can see did not receive that at all. I will be taking my business elsewhere.

John

Cold service, waited in line for 15 minutes just for a teller to let another customer skipped in front of me , ended up leaving and going through drive thru service. Not a good 2022 start.

Elliot E.

My experience with Frost Bank got off to a an excellent start. Pria thank you for all your help!

Frost give this women a raise!

Ray H.

I went into open an account and was told we don’t open accounts here. Maybe they could open one up for you at a different bank over in Park cities 5 miles away.

Bianca ?. C.

Apparently its Marvelous

Meño M.

Ledoy Grasias al abogado Clayton y al señor Armando Alvarado por su ayuda en micaso