Genuine Property Management - Costa Mesa, California

rebecca H.

I was so lucky to meet Marcel and work with Genuine Property Management. I was helping my mother manage her home as a rental property. Marcel was an excellent partner in that endeavor. He worked hard for us as the owners and advocated well for the tenants so that everyone felt like they were well cared for. The property had many maintenance issues that were handled quickly, efficiently and successfully. It was not an easy house, but the patience and professionalism of the Genuine Property team was excellent. When my mom passed, Marcel sold the house for us. Because of my experience, I can highly recommend Genuine Property Management.

Rachelle R.

I have been renting with Genuine for over 5 years now and I have always had a positive and pleasant experience with the maintenance team. They are always quick to respond and good about getting a repair vendor out to my home within a few days.

Most recently I had an emergency repair request on NYE and the maintenance director, Javier, reached out to me immediately and let me know that he was reaching out to vendors to come fix the problem. With it being a holiday, most vendors were not open or available but he managed to find someone. The vendor ended up coming within a couple of hours! Thank you Javier for your prompt response and sense of urgency in getting my repair fixed! It really shows that you care about your tenants and making sure they are comfortable.

Ernest K.

I was in search of an apartment Due to the fact of my previous living arrangement the building was being sold. I came across a property in long Beach on Chestnut ave in the Wrigley are.I made Contact Carol Estrada who works for Genuine Property Management. Carol's attitude and professional manner over the was good. When I let her know about my situation that was going on she came across with compassion and understanding. Carol guided me thru everything. Now let me not forget Shannon, She worked with my busy work schedule to see the apartment. Carol and Shannon both listened to me and made me feel GREAT. EXCELLENT EXCEPTIONAL Customer service and caring Individuals.

Albert R.

I’ve had the pleasure of working with Joey from Genuine PM for over 6 years, and I can confidently say that maintenance coordinators like him are a rare find. His exceptional communication skills and meticulous attention to detail set him apart in his field. Joey's unwavering passion for his role within the company is evident in everything he does, making our collaboration truly enjoyable.

Our partnership with Genuine PM and Joey is one we deeply value. Joey’s commitment to his role and his tenants is unparalleled, and we hope his internal team recognizes his dedication. Working with clients like Joey makes my job not only easier but also more fulfilling, thanks to his honest and open line of communication.

Lauren C.

Alan was on time and very nice. He did a great job and cleaned up after himself. Explained everything he was doing and showed me at the end that it was completed. Myriam was great with checking in to make sure that the jobs were completed. Great team, great service.

Kid K.

Don't be fooled by their marketing and sales, they are out for themselves alone. It took more work for me as the property owner to keep Genuine accountable and honest than it would have been to manage the property myself. Working with Shannon was a nightmare, everytime a mistake was made at the owners expense, there was no accountability, remorse or attempt to correct it willingly. Coercing action and service from Genuine was like pulling teeth and their communication over the course of our business is some of the worst I've ever witnessed. My email threads digging for information and updates from Shannon are almost comical. Marcel the owner takes little to no responsibility for his employees when they make mistakes. For example, upon closing my account, Genuine orderd a photography service that was not only never rendered but conveniently placed internally the same day I canceled. Instead of owning up to their apparent mistake, Marcel refused to refund the charges. Class act.

In all fairness Wendy in accounting was very pleasant to work with. However the few interactions I had with her were not nearly enough to offset the way this business is run. AVOID AT ALL COSTS. There are MUCH better options out there.

Katrina L.

Recently rented a property that is managed by this team. Part of the reason we selected the property was because the team (Carol and Hendy) had prompt and thorough answers. The application process was lengthy, but I understand their desire to weed out applicants who aren’t serious about the property. We loved that they had a 3D tour. Overall, we have been very pleased with the service!

Shintetsu S.

I became a new tenant in a property managed by GPM.

The leasing process was challenged because I am leasing a house with 3 roommates. However, they patiently worked with us and adjusted our lease agreement several times. As a result, the property owner and the 4 tenants were able to sign the lease agreement.

Thank you so much for your extra work!
I am looking forward to working with GPM living in this beautiful house.