Hilton Los Angeles/Universal City - Universal City, California

judithcP1860UR

All the staff is very helpful, courteous and kind. I had issues with noisy neighbors and Alexander and Karina took care of it immediately. My room was cleaned beautifully daily by Jennifer Hernandez. She was so kind, helpful and answered my questions. I’ve honestly never had such a positive experience at a hotel. I also loved that they had shuttles to and from Universal City Walk. The hotel is very beautiful and aesthetically pleasing. I would definitely recommend that you book your next stay at The Hilton. Don’t forget to join Hilton Honors for points, and their awesome app.

Neil L.

Good hotel with everything you could need. Rooms are nice with tea/coffee maker and a fridge. Nice big bathroom. Self parking is expensive at $50 per day. Within walking distance of universal studios theme park, but there is a free shuttle bus which runs frequently. Nice pool and jacuzzi. Recommended.

Sara T.

My family and I love this hotel and choose it whenever possible for our visits to Universal Studios. If you are able to book ahead a few months, you really can get some great rates.

The good:
You will be at Universal Studios/CityWalk in five minutes - a very easy and quick walk.
The staff is incredibly kind and accommodating.
The rooms are a nice size with a good refrigerator/freezer combo.
Good room service.
Good restaurant/bar area for all meals downstairs.
Good gift shop with necessities.
Water bottle refill station right off the elevators.
Nice hotel overall.

The not so good:
Parking is expensive ($50 per day).
Check-in lines can be long.
Some rooms can be a bit loud for light sleepers like me, so best to call and ask for a quieter area if this is a problem.

Kenny L.

I've been to this particular Hilton every once in a while since the mid-2000s.

While I wouldn't call it an ultra-modern hotel, it is still a nice place to stay especially since it's so conveniently located. The staff is nice, the rooms are well kept, and the food at their cafe area is decent.

If you plan on going to Universal Studios Hollywood or if you have business to attend to at the NBC / Comcast building, you can easily walk to either place from this Hilton.

Thumbs up! 👍🏻

ARMYG8R

We had a wonderful stay here for our visit to Universal Studios. The staff was great - everywhere we turned there was someone looking to help us. The shuttle and walking path to City Walk made this the ideal place to stay. The room was spacious, comfortable and clean. The only thing I can think of to complain about is the ridiculous daily charge for parking.

Claire E.

From the moment we arrived, we were welcomed with warmth and kindness by everyone—from valet to check-in. But the real heart of our stay was Linda at the front desk. She made us feel like family. She personally made sure we had a lovely room, walked us to breakfast, checked in on us, and made sure we were taken care of every step of the way. It honestly felt like she became a mom to me and a grandma to my kids. Her kindness brought me to tears—she was truly heaven-sent.

Aside from that, the hotel itself was perfect. It’s only a 5-minute walk to Universal Studios, which was incredibly convenient. The food was excellent—my picky eater had his first Hawaiian pizza here and actually loved it! The team even surprised my son with a cake, balloons, and a sweet card in our room. Bell services helped us with our things while we were rushing back to the park, and texting the staff for help was super easy and efficient.

The room was clean, spacious, and comfortable, and the complimentary EV charging was a great bonus. Everything about this stay was smooth, thoughtful, and full of heart. We’re definitely coming back—not just because of the location, food, or amenities—but because of the people. Especially Linda. Thank you, Hilton, for making this one of the best family trips we’ve ever had. 🥹

BackPacker561936

The room was very clean and bed was very comfortable. The shuttle to universal was very nice and clean. The Staff was friendly and we felt very safe. We would def stay here again. The parking was easy as well. We love our experience at the Hilton.

Jewels J.

We loved the location of this hotel it’s super close to Universal Studios, which made our trip so convenient. The only downside was the lack of a great sidewalk leading to the park, but it wasn’t a dealbreaker. But I hope they will make improvements to help families get to and from the park safely. The view from our room was amazing, and the staff were all incredibly friendly and helpful. We would definitely stay here again.