Home & Auto Insurance Agency Hayward (First Avenue Insurance Services) - Hayward, California

Ludmila L.

We had a truly exceptional experience working with William Skaf on our home and car insurances. He is an experienced professional who was responsive, thorough, and highly attentive during the entire process. Given our timeline, we were especially grateful for how quickly everything was handled, with calls and emails returned right away and all of our questions answered in detail.
William took the time to clearly explain the nuances of our policy, including important caveats we hadn’t previously understood. Most importantly, he helped us find the best possible rate without compromising our coverage. He identified opportunities to optimize our policy, giving us significantly better protection at a premium we’re comfortable with.
We wholeheartedly recommend William to anyone seeking an attentive, knowledgeable, and trustworthy insurance professional.

M B.

We recently lost our home insurance because AAA cancelled and refused to renew our insurance, even after we provided proof that we had installed TPO on the roof in November 2024. We provided AAA the necessary proof and were told they were going to call us. Never received a call until our lender reached out asking for insurance.
We were so irritated because for over 20 years we had our home and auto insurance bundled with them. We were excellent payers and never, NEVER filed a claim but our insurance kept going up. I believe that if things seems bad right now there’s always a better outcome.

Sure enough, searched for insurance company in Hayward and the first that popped up was First Avenue Insurance. They had awesome ratings and after speaking to William we knew why. He exceeded our expectations during the process. He walked us through and made sure that my parents were included and aware of the process. He was very patient and answered our questions immediately whether by phone or by email. We felt good and relieved that we decided to include all our cars. AND William was able give is a better deal!!

Kingson P.

Very quick response, and very patiently explained services/products/process. About to provide a compatible product for my primary residence insurance need. Glad I was able to find this agency and William was a great help, he even took care of the loan/escrow update and billing for me. Thank you

Randy C.

I highly recommend First Avenue Insurance Services.
I received a non-renewal notice from my home insurance company for the reason my house is in a "high fire-risk zone". I have called a couple of major insurance companies for a quote, but all of the agents said she could not qualify my house to be insured by AAA even though she tried to bundle the auto insurance.
My neighbor referred me to William Skaf at First Avenue Insurance Services. I was very pleased with the pleasant communications with William. His professionalism and positive attitude gained my confidence trusting I have found an honest agent on my side. Surely, William was able to find me a home policy along with the CA Fair Plan on the same day he gathered all my information. He always phones me with updates every step of the process. He instead of just telling me on the phone. He forwards me the actual quote document with detailed explanations in PDF files. After all, with the bundling of the home insurance, CA Fair Plan, 2 auto insurance policies. My total premium is still less than my total current policies. I also moved to purchase the Umbrella policy with him as well. I feel relief now knowing my house insurance coverage will not be interrupted by the cancellation.

Edmund Y.

William is a professional and he helped me understanding the concepts of bundling policies to save money. He also introduced me to umbrella policy which I believe will have something to support me in case of emergencies arise.

ajay T.

I recently had the pleasure of working with William for my home insurance needs, and I couldn't be happier with the service I received. William was incredibly nice and thorough throughout the entire process, ensuring that I understood all my options and what coverage would best suit my needs. He took the time to answer all my questions and made sure I felt confident in my choices.

What truly stood out was the excellent price William was able to secure for me. He went above and beyond to find the best deal without compromising on the quality of coverage. His dedication and professionalism were evident in every interaction.

I highly recommend William to anyone looking for insurance. His friendly demeanor, attention to detail, and ability to find great prices make him an outstanding agent. Thank you, William, for making this process smooth and stress-free!

Jo-Ann P.

William Skaf, with First Avenue Insurance Services, just successfully helped me secure home insurance. The experience was seemless. It is obvious that Mr. Skaf has many years of experience dealing with the Insurance Industry. He was masterful. I highly recommend him. He is professional, competent, and kind.

Vivi T.

Like other reviews said, we had trouble when our home insurance cost doubled because we live in wildfire risk zone and my husband contacted William with 3 weeks left until renewal and William promptly found lowest possible option where non-fire supplemental policy cost was half of what another agent quoted us. California FAIR plan cost was the same but we still saved $1500/year. This agency was very easy to deal with, unlike 2 other agents where we had to wait for days or weeks to get back to us, probably because of many people looking for new home insurance. We'll see if we can also switch our auto insurance to William as well.