Irby Property Management - Mobile, Alabama

Irby Property Management

Located at 1 St Louis St Suite 3400, Mobile, AL 36602, United States, Irby Property Management is a well-established property management company with a strong presence in the area. With a phone number of 2513337368 and a website at irbyrents.com, the company is easily accessible to potential clients seeking their services.

The specialties of Irby Property Management include managing various types of properties, ranging from residential to commercial. They offer a range of services designed to make property ownership as stress-free as possible for their clients, including rent collection, maintenance, and tenant management.

In addition to their services, Irby Property Management has garnered a total of 42 reviews on Google My Business, with an average rating of 2.3/5. This feedback provides potential clients with valuable insights into the company's performance and customer satisfaction levels.

Overall, Irby Property Management is a reputable and established property management company that offers a range of services to cater to the needs of clients with various property types. While some reviews have expressed dissatisfaction, the company's location, accessibility, and range of services make them a viable option for those seeking professional property management in the Mobile, AL area.

About Irby Property Management

• Address: 1 St Louis St Suite 3400, Mobile, AL 36602, United States
• Phone: 2513337368
• Website: irbyrents.com
• Specialties: Property management company
• Reviews: 42 reviews on Google My Business
• Average opinion: 2.3/5

👍 Reviews of Irby Property Management

K M.

1/5

Let me first say as a traveling sales rep. I have stayed in thousands of hotels and never been asked to leave. I was staying in one of their properties Oak Fountain and had booked an additional week. See we are moving and I’m trying to separate things because we have not found an appropriate home in the area. It is Mardi Gras and all of the rooms within 50 miles are booked or they’re at such outrageous prices 250 a night, I can’t afford it. I was told by the maintenance person 10 minutes prior to check out that they were Canceling my reservation. I didn’t even get a call from the property manager. The reason I was told is because I was coming and going out of the door late at night, which is when I have to do laundry because I’m busy during the day and you have to go in and out of the door to get to the laundry When your hands are full, the door does not close quietly however, I did my best to catch it with my foot and ease it in.. I was told several guest complained about the noise. So here I am with no place to stay and Days before I get my money on my credit card back so that definitely is difficult, I was raised to be a considerate person. I am as considerate as anyone possibly can be and this is just wild they can do this And with such little class.

Dom L.

1/5

Man, if I could give 0 stars I sincerely would. I rented with Irby for 14 months, and as far as the servicemen go, they were great. Quick to come out and fix small issues, and were polite. Bigger more expensive fixes, Irby straight up ignores them. Instead of fixing the issue, they sent me a letter telling me that I cant re-up my lease or extend it by a couple days, (to the end of the month, which was 1 week), to accommodate finding a new place. They also took no steps to try and fix the issue while I was still there. On top of that, I have been waiting over 4 months to get my security deposit back. I call and ask for a status, and they tell me that they have been charging the old address like I was still a resident since I have been gone so they never started the process of returning the deposit. So I am sure my credit took a nice hit with all those missed payments. I finally get a check in the mail, and their incompetence still amazes me. They forgot to sign the check, accounting 101, so its useless. They wont let me come to the office to get it signed. They told me to send a photo of it in via email. I send it in, radio silence. I ask if they received it, radio silence. I call repeatedly, sent to a hold machine that cant transfer the call to a person or a voicemail. Call just drops. I respond over text asking if they even received the email, no response. I am left with very few options at this point. Would love to hear from someone!

Megan H.

1/5

Rented a property for 2 years from this company due to having no other options. Spent 2 years paying $500 power bills because their air conditioner and heater ducts were messed up. Contacted them several times over those years for it to be fixed and never was it fixed. They do not answer when you call them and you are told to put everything in the renters portal but nobody ever responds to that. In the 2 years we had rented from them we had 8 different property managers. At no point in time were we told when our property manager had changed. They then contacted us back in January about doing a routine bank inspection for them to refinance. Suddenly a week after that bank inspection we got a non-renewable notice on our door. When you put in maintenance requests the only person they ever send out is there 1 handyman for however many properties they have. He very cheaply proceeds to "fix" the problems just for them to break a few days later. When we first moved in to the house it had several broken windows. We contacted them about it and explained that it was dangerous to our 2 children. Their handyman proceeded to tell us that maybe if we were worried about it we should keep our children away from the windows. The house was a disaster when we moved in dirty, broken things everywhere, doors did not shut properly, and most of the sinks leaked. We were told we had to move in a week later then expected due to them having their handymans wife clean the house. That was told to us by the handyman himself. They are not a good company to work with or rent from. Their staff is rude and the people that work in the office barely speak English. Half the time you get told your going to receive a call back and never do. You are also told that stuff will get fixed and it never does. As I said the only reason we stayed for 2 years because we had no choice at the time. I suggest to anyone thinking about renting from them or having them run your property you find a better company to do it. This one cannot keep staff and the staff they do keep is extremely unprofessional.

Mathew K.

1/5

I have 2 rental properties that I wanted Irby to manage because I had done business with the sales side of their operation and had a good experience. However, I was unable to get a simple return call from there property managers (Kristen) side of the business. Called everyday for 3 days and even went to there office ready to do business with them. Kristen was out of the office but I was assured she would return my call which has never happened. Unbelievable that they can even stay afloat with this type of staff. I finally had to call another agency which was 251 properties and they had things handled in about an hour with a couple simple emails.

Gary G.

1/5

Do not waste your time with this company. I received a phone call from Erchen, saying I was approved, we discussed payment and all. I called and set a date to be out of the home we are in now and 30 minutes later, he called back and says my wife would need to send in a separate application. So we pay two fees, only to be denied because her credit score is a little less than they require. I delt with them not answering for a several days and apparently the guy is working from the beach and isn't even in the office. After complaining to several friends/family, two of them told me they were done almost the exact same way that I was. I

Henryetta W.

4/5

I have been renting with Irby Properties for over a year now. They have been prompt in returning my calls. They have also been reliable in fixing any maintenance issues I have had. The home I am in is in a quiet neighborhood near work with plenty of yard space for our dog. I just wish the backyard was fenced in.

Jennie G.

1/5

Do not use this company! They have wasted our time for over a week. I even asked for the manager to contact me and I never heard anything. Everything feels like it was all a big scam. I'm definitely reporting them to the BBB! Everyone else on here with bad experiences, needs to do the same. This is not how a business should be ran.

Scent S.

1/5

Terrible slumlords don’t take care of people houses so landlords please don’t trust them… don’t spray for roaches don’t get rid of raccoons when they enter your house they can stay rent free for two years but you still have to pay your rent and they hold your deposit money you won’t ever see that their real address is 751 dauphin st mobile al 36602 I was told to place my maintenance request through their system and they would just mark them complete Happy we are Finally Free!!!!!!Bug Free as well !!!