Jim Krause – State Farm Insurance Agent - Pasadena, California

Melissa M.

I’ve been a State Farm customer for 10+ years, and am continually impressed with their level of service. Jim Krause is a TOP NOTCH agent - very knowledgable, easy to talk to, and trustworthy. He’s helped me through several tricky situations, always taking the time to walk me through the process and answer questions. I highly recommend Jim Krause and his lovely staff. They make the entire insurance experience better!

Darren H.

Jim and his staff are very courteous and prompt to get back to you. I've been a home policy owner with Jim Krause State Farm for over 20 years. Never had a problem. One claim in 20 years. Handled and paid promptly.

On a completely separate note NOT directly concerning Jim Krause, I recently had and issue with State Farm's national auto insurance claim department. My car was hit & totaled by a State Farm client. State Farm low-balled my car's value, mailed me a check even after requesting direct deposit, plus they took back my car rental BEFORE they paid me. Incident occurred 10/19/2020.

As of 11/20/2020: I have no car & no payment to purchase a replacement! With such poor service I won't be adding auto ins through State Farm. Which indirectly effects all State Farm agents. Their claims dept. poor service has given me great pause to add any additional coverage like life or auto. If their national claim service can't handle a $3,500 auto claim with a current long term State Farm customer, how worried should be about my $600,000 house?

mercy J.

My experience with State Farm has been more than excellent. My agent Asli Anderson has been able to help me with everything that I have encountered. She has always been pleasant and professional. I am very happy and intend on keeping State Farm as my insurance company. Annette Graves

George T.

For nearly two years now, we've used Jim Krause State Farm exclusively for all the homeowners associations (HOAs) and most individual homeowner insurance policies at San Gabriel Valley Habitat for Humanity's housing projects. We selected State Farm after comparing a number of insurance companies. Our agent, Asli Anderson, has been fantastic. She reviewed our existing policies (from other insurers) and recommended coverage changes as needed, found opportunities for discounts that the others didn't provide, and is always very responsive. Changing to State Farm has resulted in improved coverage and savings for all our HOAs.

I also obtained a personal policy from Asli for my home, again at a considerable savings to other quotes I received. Her professionalism and customer service is second to none!

Sarah K.

We have been clients of Jim Krause's agency since 1993 and have always been very pleased with the attention & service we have received. We have our home, earthquake & auto insurance with them. As our children became adults they also became clients. The staff, especially Shereen, are always helpful and responsive. I highly recommend this agency.

Meghan M.

I highly recommend working with Jim and his team! As a long time customer, I can attest to the fact that Jim is incredibly knowledgable and experienced. Over the years he and his staff have helped me get set up with life insurance, auto, personal articles, renters, etc. I have great peace of mind knowing that Jim and his friendly staff are helping me handle all of my family’s insurance needs!

Jessie C.

My house, earthquake insurance was set up 12 years ago. I have never spoken to Jim Krause since this. I don't know whether I still have appropriate coverage. I feel insecure when one of his clerks is the only contact I have. I'm just nervous, is the house sufficiently covered? .

Evelyn C.

My experience with State Farm has been great. Raquel helped with every step of the process. She was very helpful.