June Palms Property Management, LLC - Lafayette, Indiana

Amie O.

Quick Review/Summary: I wanted to like June Palms as the personnel were generally kind; however, their lack of follow through on projects along with little communication caused quite a bit of frustration and excess expenses when renting the home. Although an old home, our utility bill was significantly higher than expected since three broken window panes were never fixed during the year long lease. Many other issues (see below) forced us to leave after the lease ended and suggest to others to refrain from using June Palms.

Complete Review:
We moved into the property and loved the house; however, there were some maintenance issues that we were informed would be taken care of quickly. Most issues were not dealt with in a timely manner, if at all. Below are a few of the issues we experienced:
1. It took a month and a half to get keys to the front door. Not only did we not have the keys, we were told they didn't know who did have them which to me was a big security issue. They finally came and put a new lock in the door after our persistent requests.
2. The day we moved in there were three broken window panes in the living room and master bedroom. We asked numerous times for them to fix it including the day we moved in. By December, they said it was too cold to fix and they would wait until spring. When we moved out in July, the window panes were still broken. Our utility bill was outrageous.
3. We were told we would have a working garage with a remote. They came and fixed the garage allowing it to open manually, but never replaced the garage door opener.
4. It took a week to fix the fridge when it broke. Thankfully, it was during the winter so the snow helped to keep our food cold.
5. Two ceiling fans were hanging by the electrical cords. They informed us they would fix them when we moved in. Again, we moved out with the two fans still broken.
Maintenance rarely came in the time frame discussed. The time they installed the locks they arrived on a completely different day than scheduled without any communication and it took majority of the day. June Palms also struggles with communication. I often received an apology and explanation that they were short staff members. To me, that was a sign they had too many properties and not enough personnel to properly attend to their current tenants.

Although renting, we treat the rental as if it is our own; so thankfully, the security deposit was decently paid back...not enough for me to fight them on it.

Unfortunately, I wanted to like June Palms as their personnel are generally very kind in person and on the phone; however, their actions (or rather inaction and disregard for good communication) were louder than their words causing us to never want to rent from them again and warn others about our experience with June Palms. They never went out of their way to help and, in my opinion, did not even accomplish appropriate landlord duties.

I hope for all involved that these issues will be addressed and altered so tenants are properly cared for and treated fairly.

Erin G.

I really enjoyed working with June Palm to check out a possible new home for myself and being given the best tour by the leasing agent, Kierra. She really made me feel heard with my desires for the home I was searching for myself and my cat!! With everything going on in today's world I was able to feel safe with my tours and all the homes were clean and well taken care of. Kierra was a breath of fresh air and fantastic to work with! I can't wait to find my new home!

Morgan M.

They have made property ownership from a distance a breeze and we are so thankful as owners to have the June Palms team on our side. They have dealt with a lot from a terrible tenant and we are so thankful to not be doing it ourselves. Their management services are invaluable, especially navigating the challenges that inevitably come with property ownership. We live thousands of miles away from our investment and have never once been worried. June Palms has handled everything every step of the way.

Melissa G.

So as I jump online to call to make my payment I see a lot of negative reviews. - Didn't fix appliances? Hmmm... They were quick on our end. Didn't paint before you moved in? You should of simply asked and sure they would have. Didn't give you back your deposit when someone who was attached to the lease is still renting? That's still a deposit and between you two not June Palms... Anyways I love working with this company! Customer service poor?!!! I completely beg to differ on that one! Really they have had one of the best customer services out there & Ive been renting for over 10 years. Jamie & Jennifer are two lady's that are amazing with customer service!!! They don't talk to you like they only await your payment, they conduct themselves as professional individuals who truly care to help & care about you! So anyone who is looking into this company as a potential tenant I urge you to look at the positive reviews over the negative! Their team is amazing & upfront. When we moved in they were upfront about things needing to be fixed & we are still in the process yet they also were able to help my family. They sent a birthday card, a get well soon card when my daughter was hospitalized & truly went out of their way to "care" I have never received cards from ANY company I rented from except my parents who were landlords and they don't count, as they are family. I give 5 stars all around for this company who honestly works to provide the best customer care, honesty, nice homes & creates relationships with tenants. They remember who you are. Truth is I have only reviewed 2 homes with the "most stars" on a review and this is 1 out of 2. I urge anyone wondering if they should look into June Palms homes to do just that! Good luck in your journey & God Bless! Thanks again lady's for all you do! You are appreciated! - Melissa Glasson

Samantha W.

We recently started renting from June Palms and we love it. All the staff is kind and always willing to help with any issue we have encountered. We had a set back on a utility that we thought was switched and Jamie helped us out a immediately! They are very understanding!
We even had a dryer malfunction and after trying to fix the issue and it still giving us problems, they went ahead and got us a brand new one! I love living in our new house, and I’d recommend this place to anyone looking for a place to rent! Our last landlords were a true nightmare, so living somewhere with people that take care of you is amazing!

Courtney B.

Renters beware!!!! Do not rent from them!!!! Wish I could give them zero stars. Put down a $1000 dollar security deposit and owed money when we moved out. They told us they were flexible and willing to end our lease early because we would only be living in the state 10 months but they lie. Never put a work order in, they charge $55 dollars an hour for anything. Charged us for wiping dog hair off the washer glass. Never fixed things in the house that were broke when we moved in. Will cut your grass for $95 without your consent. Will do anything they feel is needed without your consent. Worst mistake my husband and I have ever made is renting with June Palms.

Brian H.

June Palms has a very friendly staff and good manager. The place I rented, which they took over management for after my previous property owner foreclosed, was a pickle for them to handle. The new owner was some unknown company out of California that assigned June Palms to take care of us. It was a difficult situation for all except for that California company (Blue mountain?). Anyway, June Palms did what they could and sent a customer appreciation gift along with our deposit refund. They didn't have to do that. Final thoughts - they are fair and understanding. Not perfect, but who/what company is? I blame the Blue Mountain group for our troubles..can you tell!

Brian

Ethan H.

-BEWARE-
This place is 100% a scam
They leave properties that aren't even for rent up on their website to prey on people.
I submitted and application for one of their properties and never heard back. I called their office a handful of times to just an answering machine. Apparently they only have ONE leasing agent and they only work part time? The one time I actually had someone pick up one of my calls they told me the only way to reach their leasing agent is to email them? They would NOT give me a number or let me talk to them on the phone? That's pretty suspicious? Fast forwarded a few days and I've been trying to email their "Leasing agent" but their lack of communication is disturbing. They market themselves as a place that tries to move people to one of their properties "In 30 days or less" but it is a COMPLETE SCAM.
They took my application fees and RAN.
This an absolute scam, I hope they go under.
Do not waste your time on this joke of a "property management company"