NBT Bank - Johnstown, New York

NBT Bank: A Comprehensive Guide to Their Services and Facilities

NBT Bank, located at 142 N Comrie Ave, Johnstown, NY 12095, United States, is a reputable financial institution that offers a wide range of services to its customers. With a strong presence in the region, NBT Bank has established itself as a trusted name in the banking industry.

Main Services

• Bank: NBT Bank offers a full range of banking services, including checking and savings accounts, certificates of deposit, and commercial banking services.
• ATM: The bank has an extensive network of ATMs across the region, allowing customers to access their accounts 24/7.
• Business banking service: NBT Bank provides specialized services for businesses, including loan and credit solutions, cash management, and investment services.
• Car finance and loan company: The bank offers competitive car loan rates and terms, making it an ideal destination for car buyers and owners.
• Financial consultant: NBT Bank's financial consultants provide personalized advice and guidance on investment and retirement planning.
• Financial institution: As a financial institution, NBT Bank offers a range of financial products and services, including deposit accounts, loans, and investments.
• Financial planner: The bank's financial planners help customers create customized financial plans to achieve their goals and objectives.
• Mortgage lender: NBT Bank offers a range of mortgage products, including fixed-rate and adjustable-rate loans, to help customers achieve their dream of homeownership.
• Savings bank: The bank's savings accounts offer competitive interest rates and flexible terms, making it an ideal destination for savers.
• Trust bank: NBT Bank's trust services provide a range of financial products and services, including wills, trusts, and estate planning.

Location and Access

NBT Bank's location at 142 N Comrie Ave, Johnstown, NY 12095, United States, is easily accessible by car or public transportation. The bank is situated in the heart of Johnstown, within walking distance of several local businesses and amenities.

* Directions: From Interstate 87, take exit 9 for NY-146 E/US-20 E toward Johnstown. Continue on NY-146 E/US-20 E for approximately 2 miles. Turn left onto N Comrie Ave and the bank will be on your right.
* Parking: The bank has a wheelchair-accessible car park with ample parking spaces for customers.
* Wheelchair-accessible entrance: The bank's entrance is wheelchair-accessible, with a ramp providing easy access for customers with mobility impairments.
* Language assistance: NBT Bank offers language assistance services, including interpretation and translation, to ensure that all customers can access its services.
* Drive-through: The bank has a drive-through facility that allows customers to conduct transactions without leaving their vehicles.

Featured Characteristics

NBT Bank's unique characteristics set it apart from other financial institutions in the region. Some of its featured characteristics include:

* Community involvement: NBT Bank is committed to giving back to the community, with a range of charitable initiatives and sponsorships.
* State-of-the-art technology: The bank has invested in state-of-the-art technology, including online and mobile banking platforms, to provide customers with convenient and secure access to their accounts.
* Personalized service: NBT Bank's staff are trained to provide personalized service to each customer, ensuring that their needs are met and exceeded.
* Competitive rates and terms: The bank offers competitive rates and terms on its financial products and services, making it an ideal destination for customers seeking value for money.

Practical Information

Here are some practical details that customers should be aware of when visiting NBT Bank:

* Hours of operation: The bank is open Monday to Friday from 9:00 AM to 5:00 PM, with extended hours on Thursday and Friday until 6:00 PM.
* Phone number: The bank's phone number is 518-762-1998.
* Website: The bank's website is nbtbank.com, where customers can access a range of services, including online and mobile banking, account management, and loan applications.
* Email: The bank's email address is [[email protected]](mailto:[email protected]).

Opinions

NBT Bank has received an average rating of 3.8/5 on Google My Business, based on 14 reviews from satisfied customers. Some of the positive aspects of the bank's services and facilities include:

* Convenient location: Many customers have praised the bank's convenient location, which is easily accessible by car or public transportation.
* Friendly staff: Several customers have praised the bank's friendly and helpful staff, who are always willing to assist with any queries or concerns.
* Competitive rates and terms: Several customers have praised the bank's competitive rates and terms on its financial products and services.
* State-of-the-art technology: Several customers have praised the bank's state-of-the-art technology, which provides convenient and secure access to their accounts.

Overall, NBT Bank is a reputable financial institution that offers a wide range of services to its customers. With its convenient location, friendly staff, and competitive rates and terms, it is an ideal destination for customers seeking value for money and personalized service.

👍 Reviews of NBT Bank

Michael

1/5

I went to make a deposit in order to pay some bills, but the bank was closed on a Saturday before Columbus day, which was Monday. Now I have a bill that's going to be late. Also, while other people are giving me credit cards worth thousands of dollars, NBT Bank refuses to extend my credit card past a $500 limit, although the card is at least two years old and I have a 735 credit score. I don't think I want to do business with these people anymore.

Faith M.

2/5

I was sick and unable to put deposit into my bank. I knew I had a couple of upcoming auto payments coming up. Was going to do it on Monday morning but was sick in bed. Went on Wednesday even though I was still not feeling well but better than I had been. I called st johnsville bank that told me I had to go to the bank I opened with to have the overdraft fee removed. The lady at the NBT in Johnstown ny said it was up to the manager. I have been with NBT for around 40 years. Anyway, first I was told manager was in the bathroom and would call me back. But when I was called, I was told that the the manager was on the phone and so supposedly had me speak with someone else. Well, why so determined that I HAD to speak with manager and then hand me over to someone else? Weird. I thought the manager was going to call me after getting out of the bathroom. The lady I spoke with acted like she didn't believe I was sick. She said that in the event you forget again......blah blah blah. Didn't really care about what else after that because she was calling me a liar at that point. Sadly, I was telling the truth. Been sick a lot lately and had told her that prior to her calling me a liar. She did remove the overdraft and is why I gave two stars instead of one (which is mandatory as you can't do zero). If I had messed up because I forgot, I would have said, "I have had an elderly week and totally forgot" and then I would have asked for mercy as my income is...... well, crap right now. But I did sell stuff over the weekend dirt cheap so that on Monday I could get the money in the bank. I had the money to cover the two charges coming up. Wish you wouldn't just ass-u-me because as it goes, you make an ass of u and me.

Just realizing that the lady that answered when I first called and I had asked for Tammy Warner who is listed as leader and Manager of NBT Bank in Johnstown, NY online, and the woman on the phone, said no and gave me some guy's name as manager, but that it is actually listed under NBT web page as Tammy Warner. Shame on the woman that lied to me.

Echo E.

4/5

For the most part they are good for your personal banking. Always have helped me in the past with issues. A couple tellers are a little moody but will see that anywhere.

The mobile app is kind of bad, you have to learn some tricks to get it working to do certain actions. They recently updated the app and user interface (Oct 2024) which I was excited about, but while it does look more modern, it’s generally the same app with the same issues.

Marissa L.

1/5

The employees deserve better than to be so short staffed and running around crazy. They’re dealing with too much.

Jo S.

5/5

First bad experience I had.
I Had stopped to get cash in two certain amounts. Wanted two separate amounts. Because, 1- I Had to pay a bill in a specific amount . The Teller in Guilderland wasn't very friendly. We had a miscommunication and he did apologize. Then there was a period of silence while I waited for my other withdrawal amount. He then said oh I didn't understand you. I finally completed the transaction. Was going to the back entrance looking for a rest room. He exclaimed you can't go out that way across the whole branch. Said I was looking for the restroom, and said there wasn't one for the public to use.
I never have a problem going to other branches. They are especially courteous and very friendly service in Johnstown or Gloversville, NY.
Still love this bank!

Madison M.

4/5

I love this bank. Been with them for 7 years. My only complaint is they need at least 2-3 days with the closing time being 6pm instead of 5.

Walter W.

2/5

ATM is out of date.

Igor L.

5/5

Great customer service