Nevada State Bank | West Liberty Branch - Reno, Nevada

Overview of Nevada State Bank | West Liberty Branch

The Nevada State Bank | West Liberty Branch, located at 1 W Liberty St, Reno, NV 89501, offers a comprehensive range of banking services catering to both personal and business clients. With a phone number 775-688-7955, customers can reach out for assistance or inquiries. For those interested in exploring more about this branch, their official website nsbank.com/personal/individual-branch/branchID=347 provides detailed information about services, hours of operation, and contact options.

Facilities and Accessibility

This branch is equipped with modern facilities to ensure a comfortable banking experience. Notably, it offers a drive-through for convenience, especially for transactions that do not require direct interaction. Furthermore, accessibility is a priority with a wheelchair-accessible car park and a wheelchair-accessible entrance, making it easy for everyone to conduct their banking needs.

Special Features

• Drive-through service: Ideal for quick transactions.
• Wheelchair-accessible facilities: Ensuring inclusivity for all patrons.
• High-quality customer service: As highlighted by employee Amy Kemper, who is praised for her expertise and commitment to customer satisfaction.

Customer Opinions and Average Rating

The branch has garnered attention with 21 reviews on Google My Business, resulting in an average rating of 3.1/5. Positive feedback often mentions exceptional customer service, particularly noting the efficiency and professionalism displayed by staff members like Amy Kemper. Customers appreciate the timely handling of their queries and the bank’s ability to provide clear, accurate advice.

Recommendations for Potential Clients

For anyone considering banking with Nevada State Bank | West Liberty Branch, it's important to note the branch's strengths in customer service and accessibility. If you're in need of a bank that values its customers and provides a hassle-free banking experience, this branch might be a great fit. Given the positive reviews about specific staff members, it's worth reaching out to them directly, especially if you require personalized financial advice or assistance with business loans.

Contact Information

To learn more or to schedule a visit, you can easily reach out through their dedicated website nsbank.com/personal/individual-branch/branchID=347. Here, you'll find comprehensive details about their services, hours, and contact information. Don't hesitate to contact 775-688-7955 for more information or to inquire about any banking service that suits your needs.

👍 Reviews of Nevada State Bank | West Liberty Branch

Kristy P.

5/5

Working with Amy Kemper is great! She knows her stuff and has great customer service. We had to switch names on an account and had a variety of other small business loan questions and she is always right on point. Things are always handled in a timely manner. Amy sets the bar for what customer service at a bank should be. Thanks Amy!

Silvia F.

1/5

Terrible service, I came on Monday because they do not open Saturday and Sunday I come to make two deposits which made an amount of $ 2040 they did not want to take it because they have their rule that they cannot take more than $ 2000, but there they do not have a sign where they specify that they cannot take more than 2k, the only sign is the one that says that a maximum of three transactions per car even mine were two but because they spent $ 40 more than 2000 they did not catch me the drive thru service is lousy you have to wait so long So that they take care of you and when they do it they are terrible I would like a copy of your service policy since I think the way this lady was ridiculous, it seems that she does not like her work bad costumer service

Tracee R.

1/5

I went here to ask for a new Debit Card and to ask that they cancel my existing card. They proceeded to cancel the incorrect card--they cancelled by ONLY OTHER CARD (aka my Visa through them) and left me without either card days before Christmas. NSB (this Branch and their Help Line) promised me that they could fix it and, at the very least, un-cancel my credit card. They couldn't help and made no attempts to make up for it. Worst time of the year for this to happen.

UPDATE: The NSB Bank branch in question gave me a bottle of wine and an in person apology- that was a nice touch. The issue couldn't be fixed but I felt heard.

Kaitlyn R.

2/5

This is the 3rd time in a row that I’ve come through the drive through and had to wait 15 minutes before anybody helped me. There were no customers inside the bank all three times.

Mike H.

1/5

Absolutely horrible. The atm is out of service 9 times out of 10. The people that work customer service are as inept as they come. Somehow they always seem to do a horrendous job every time.

Michael Y.

5/5

My favorite bank ,and I have used them all. 20 yr + customer.

Anna A.

5/5

Tammi the Branch Manager and Brian have both been very helpful. Have had no service issues and ones I have had they resolved for me quickly.

Nicole ?. M.

5/5

Aundria was super helpful with getting me the right paperwork after there was fraud on my account, in addition to a savings account set up.