New Spirit Vacation Homes - Idyllwild-Pine Cove, California

CarlaMarie M.

The property was beautiful with everything we needed. The views were spectacular!! I really enjoyed the bbq outside, hot tub and cozy fireplace inside. I would definitely stay again and this time take my dog cause the house had cute accommodations for our animals family members. I also really enjoyed the separation of rooms so we all had privacy.

mike

Little dairy haven was perfect. It's small and comfortable for our dog. We will be coming back. It was the perfect getaway. This little place has everything you need. TV, jacuzzi, hit shower, microwave, fridge work great. Rent with 100% confidence.

Thomas B.

There were some previous reviews of the property we rented that mentioned issues management had claimed to have resolved. I'm here to tell you that none of them had, and possibly won't be. In fact there is a good chance that management might never even see what I'm writing right now, as I was informed by a property manager that a "marketing team" is responsible for reading and responding to these reviews, and nothing ever comes of them.

But this review is not for them. It's to warn potential renters to steer clear of this sadly mis-managed rental conglomerate. Before check-in they will demand that you send them a photograph of your credit card, your drivers license, and a signed contract from you clearing them of any responsibility of dissatisfaction for your stay and right to sue you for any claims of damages they can come up with. If you’re dissatisfied, they will refuse any request of a full or partial refund or discount on future stays. They frankly don't care about anything besides taking your cash, and buying more properties.

If you do end up making a reservation, here's a couple tips on avoiding their up-charges: don't tell them you have a pet, and buy firewood from literally anywhere else in town.

Nina C.

We rented a New Spirit home (Wolf Creek) in Idyllwild ($800/night) & it was a terrible experience. The house was dingy, dirty, stained furniture, dead roaches, and the bedding wasn’t washed. We begged Monica and Sylvia (owner/manager) to move us to another property that was available but they refused and basically said our standards were too high. We would have to pay for another property so we left 4 days early. They did send a cleaner on the second day who said she was very over worked and her team barely has time to clean houses. I will never stay at a New Spirit property again. We come to Idyllwild often and have never had such a bad experience.

was7601

A lot of people only write reviews to complain, it’s rare that they leave a positive review to send the company some love. So I wanna shoutout to NSVH! My family and I have been staying with this company for years. We found them through Airbnb but started booking direct to save some money. I call them up and everyone is always super nice and accommodating especially Monica the owner. Any little issue she’s on it! We needed extra paper towels (kids lol) and we called them up and someone dropped them off for us. We also ordered firewood and someone delivered that as well. This company is great, with a lot of different cabins to choose from- Some are nicer than others but that’s on the owner of the house not the management company. Anyway, this is one of my favorite houses in Idyllwild we enjoyed our stay and will definitely be back!

Geoffrey H.

Have stayed with New Spirit Homes multiple times and always had a positive experience. This time was at Dawson Haven with another family. The place was in excellent condition and the hot tub was hot. We ran out of propane one night and they brought over a new tank and some extra firewood. Check in and out is an easy, casual stop at the rental building downtown. Would gladly stay again and book directly to avoid the huge Airbnb mark-up on the exact same places.

Galiana C.

I had a pretty great experience with the Ursa Manor home we rented out. The check-in process was pretty simple using a lock box near by. We left behind a personal item and they quickly found it and sent it through the mail, still waiting on it but the whole interaction was very helpful and quick.

Mike H.

Do not rent from New Spirit Vacation Rentals or their property The View, please! I have rented from them a few times and was generally satisfied, but they have atrocious customer service if anything goes wrong and place the blame on you. They don't reply to issues, so you're on your own if any issues happen. When reporting the issues on the day before checking out, I was told "why didn't you tell us earlier, we would have addressed them". That's ridiculous, every day we found a new issue with the house. Here's the list of problems that we had with The View:

1. the dryer isn't working
2. two burners on the stove aren't working
3. there are mice, traps were around, but none were set
4. the threshold to the master bedroom was 100% loose with exposed nails (I removed the bad nails to avoid stepping on them).
5. the jacuzzi water is gross and unusable
6. there's a microwave above the stove plugged in which is bad and needs to be unplugged or removed
7. the tv downstairs is missing a batter and VERY difficult to work (couldn't figure it out)
8. the tv in the living room is very difficult to work
9. apple tv remote wasn't charged

We stayed at this house for two weeks a couple of years ago and don't remember these types of problems.

Really, look elsewhere!