Northwest Bank - Muncie, Indiana

Northwest Bank Overview

Nestled in the heart of Muncie, Indiana, at 110 E Charles St, Muncie, IN 47305, Northwest Bank stands as a reliable financial institution serving the local community and beyond. With a Phone Number: 7657472800, customers can easily reach out for assistance or inquiries. For those seeking more detailed information, their Website: locations.northwest.bank provides comprehensive details about services and hours of operation.

Specialties: Northwest Bank boasts a range of services catering to various financial needs. These include traditional banking services, ATMs for convenient cash withdrawals, robust Business to Business (B2B) services, loan agency facilities, and mortgage lending services. Their diverse portfolio ensures they can address the financial requirements of both individuals and businesses.

Other Points of Interest: For added convenience, Northwest Bank offers a drive-through service, ensuring customers can conduct transactions without leaving their cars. The bank also emphasizes accessibility with a wheelchair-accessible car park and wheelchair-accessible entrance, making it welcoming for everyone.

Opinions and Reviews: On Google My Business, Northwest Bank has accumulated 17 reviews, reflecting a average opinion score of 3.1/5. This suggests a mixed but generally positive experience among their clients. It's always beneficial to read through these reviews to gain insights into the bank's customer service and overall satisfaction level.

Recommendation for Prospective Visitors: If you're considering opening a bank account or seeking financial advice in Muncie, Indiana, Northwest Bank is certainly worth contacting. Their website not only provides essential contact information but also details about their services and accessibility features. Given their range of offerings from personal banking to B2B solutions, they might be able to meet your financial needs. Don't hesitate to reach out through their website or call them directly at 7657472800 to discuss how they can assist you.

While the average customer opinion indicates there's room for improvement, Northwest Bank's commitment to accessibility and their wide array of banking services position them as a significant player in the local financial scene. For those in the area or considering proximity, exploring their services could be a beneficial step towards meeting your financial goals.

👍 Reviews of Northwest Bank

Blake E.

1/5

Victoria should be fired. She on many occasions has made my visit unpleasant. Rather than listening she wants to let you know that you are wrong before shes done proper fact finding.The other clerks are excellent.

Mike T.

1/5

Have a mortgage with this bank. Everything about this bank is inconvenient and horrible percentage rates for somebody that has good credit. I’m making my last payment this month because I’m switching to a different mortgage lender. Tellers are nice when they’re open.

Mitchel H.

5/5

A shout out to Jasmine Jones! Most helpful financial advice (and life) that I’ve heard in a long time. In this upside down world it was a breath of fresh air. She is truly wise. God bless you Mrs. Jones (:

Robert R.

4/5

Popular Muncie and Delaware County bank. This branch is located in downtown Muncie.

Joseph W.

1/5

Absolutely, positively, and without a doubt the worst bank you could ever possibly use. I signed up with mutual, a great bank for the people, and was left with northwest: a great bank for themselves. Terrible customer service, terrible “policies”, and terrible banking hours. Do yourself a favor and just use Venmo, cash app, etc. to avoid a terrible establishment.

James W.

1/5

Horrible customer service, they are lazy. I went to cash a payroll check . I cash larger checks then the one I was trying to cash. The check was wrote from a different bank this time. Because they called once and got put on hold to leave a voice mail they would not cash it. Said it was easier to put a 7-10 day hold. I asked who can I speak with to help them verify the check said a girl named Regina but yet wouldn't give me her number or let me speak with her? So why tell me her name. Said since they called and couldn't verify the check that even if they called back to verify it, they still would not cash it. They are lazy and need to learn customer service especially if I'm offering to call bank or employer to have them call the bank back (doing their job for them) they still wouldn't cash it.

Stephen B.

5/5

Friendly and helpful employees.
Clean and comfortable waiting area.
Smartly appointed offices.
Well maintained facility.

Jennifer G.

5/5

We had trouble with other banks knowing how to do a mortgage for our condo downtown. Mutual knew exactly how to do it, got us a good deal, and even helped at the closing.