NVPM Property Management Services - Chico, California

Caitlyn Zepeda

Communication is terrible and practically nonexistent. My mother had multiple problems in the unit (no heat and malfunctioning breaker for laundry) and no one could get a hold of Nic because the phone is an automated system. Now it’s the 21 day mark and she has not received her deposit or any communication regarding it.

Debora Wilhelm

I have been using NVPM Property Management to manage my four unit home for seven years and I've only had good experiences with them. They handle accounting and maintenance exactly as I would, efficiently and quickly, and they obtained excellent renters for me over the years who never defaulted on rent. Now that I am selling my property, they provided cleaning and rehab management that took a lot off my plate. They hired excellent subcontractors to paint and install flooring perfectly and on time. I highly recommend working with NVPM for property owners.

Ashley Harding

I've been I construction my whole life I know black mold when I see it I know when workers paint over a problem. Nothing on the list of things needed done has happened its been a month now. They wasted money paying someone to replace fixtures that wasn't the problem. Fix the drain! Weather seal the front door so I don't have to stuff towels to stop the cold air from coming in, it's costing me in gas and electricity. No follow through with this place. Be warned take picture test your own samples they seem beyond shady.

Lai Saeteurn

They are RUDE, if you are thinking of renting thru NVPM think again… they are rude, they will never answer your phone call after you move out. They will try all they can to keep your deposit. They will make up bogus charges to deduct from your deposits.

I rented from them for 1-½ years. It was all good until I gave them 60 days notice intent to move out. After that they started being rude not answering my phone calls, texts, or messages in regards to my security deposit. They start to nitpick everything that was a wear and tear and expect to get a free upgrade of their property or something. The sketchy thing about this company is no one is ever at their office. The doors are always locked and you won’t be able to reach anyone. I should've known that was a bad sign already to rent from them. If you are looking to rent, do not rent from them. You will regret it!

illuminati Recruiter

These guys are crooks. Never pick up the phone, ignore health concerns like black mold in the walls (they just paint over it). This is flat out illegal, do not give these crooks your money.

victor Ruttman

We have lived here for 8 years and Matt has helped us through a couple of issues that came up. if something breaks down you create a work order on line and they get it fixed in a reasonable amount of time, including a new washer and dryer when ours went out, of course it depends on the owner and in our case his name is James and he to has worked with us on a few times and helped us out, nobody is perfect and no matter what people deserve grace here and there and that's something to remember when in any relationship. So 8 years later we are still renting from NVPM and that really says it all.

Megan Brock

I have not been a tenant under this property management company but like many others in Butte County since the fire, I have been in search of a place to rent in such a competitive market during stressful times. This is the first local company that has taken the time to explain things to me in full detail while being patient, kind and professional. I cannot say how it would be to rent from them but initial contact and the way you are initally treated is important as well. Update: We have been renting from NVPM since last Summer and I have been very happy with our new rental home. All repairs have been made and we have weekly landscaping included in rent. We also had very prompt service after some damage from last winter's storm (outside trees/fence). It is very easy to pay your rent online and the staff is very friendly. We plan to rent from them for a long time.

Update: We've been renting from NVPM for 2.5 years and have never had any issues. All matinece is handled extremely quickly and the weekly landscapers do a wonderful job. The staff is very prompt and friendly. Would definitely recommend renting from NVPM!

Paulina Cortez

First time renting here with my partner the unit we moved into was uncleaned. Very dirty carpets that need replacing, but the owner refuses to do so. Many other things are poorly done in this condo, binds broken, fridge broken, drawers that haven't been replaced since the 70s and extremely difficult to open. We moved in July and still nothing has been replaced or fixed, just false promises. They make it all complicated to apply to only have the company themselves, not met up to their standards and have poor communication. Was expecting better, but overall very disappointing. If the owner is too lazy to replace anything then they shouldn't be doing business with that leaser, instead of making excuses. Paying over 1300+ is not worth it! Nobody should have to be treated like this when one pays for quality, I feel like I ordered off wish.com.
12/15 (Follow Up)With no surprise, North Valley Property has continued to disappoint. We have had issues with the drawers not being able to be pulled out. Finally, they sent someone in to fix the drawers they promised it would only take three days to get them fixed and replaced. It has been 4 weeks and now they are ignoring our calls, every drawer in this household is missing and makes living simple inconvenient. This company does not have the common courtesy to answer back when they finally brought in the light bulbs that were never installed and we're missing they brought the wrong ones. There are so many things not up to code and it is very frustrating we're paying a very high amount of rent for a place that isn't of quality or at least moderate.
12/24The property manager showed up unannounced. On many other ossicans other parties have just shown up on the wrong day or without notice, no 24hr notice. I find it very too only to leave a note and not send an email or call. I am lucky that a neighbor notice the note and let me know that I ONLY HAVE THREE DAYS to provide my pet's paperwork or be evicted. Which I do have and will provide my medical form. Imagine getting this information a day before Christmas while away visiting family. From the start, this property was extremely unready for move-in, whoever did the inspection did a poor job in doing their job. We were forced to live in these dirty conditions which were not move-in ready. The carpets often feel wet from the bottom especially in the master bedroom from outside moisture that comes in. Second, the lights were not fixed and it's been almost a month living here without drawers and the entire time living with drawers that do not work. I do not appreciate the company demanding three days when "you" have not been able to fix anything in a timely manner. The fireplace does not work and the upstart neighbors have hardwood floors which are not up to code with the homeowner association. Furthermore, the bathroom ceiling is extremely rotten and has water spilling with the neighbors upstairs bathing and heavily when bathing their young loud children.
01/08 Sewer Water in our sinks and it stinks. Called the property maintenance and was hung up on (abby) with the response that "we will try". Still do not have our drawers. NVMP was very possible to tell us the renters to keep calling the third party contactor when the contractor did not want to deal with the renters and now has brought in a lawyer which is concerning. There is no professionalism when the renter is given false information and being told to deal (calling) with the third-party contractor. In this drama Dustin, the drawer worker was unpaid, he did the job the drawers are done just sitting in his shop, but the owner is refusing to pay. Something about the price was not agreed upon, however, we have only gotten the end of the stick. I have been trying to break this lease, however, it's a money pit. The owner refuses to replace the fridge and it shuts off on its own, we lost $300 of food mainly frozen meat!. No apology given! We have wanted a Home inspector to come to inspect, but NVMP only allows their own inspector.
4/24 Still no drawers