OneUnited Bank - Los Angeles, California

Address: 3683 Crenshaw Blvd, Los Angeles, CA 90016.
Phone: 32904848.
Website: oneunited.com
Specialties: Bank, ATM.
Other points of interest: Identifies as Black-owned, Drive-through, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 267 reviews on Google My Business.
Average opinion: 3.4/5.

📌 Location of OneUnited Bank

☎️32904848

⏰ Open Hours of OneUnited Bank

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–6 PM
Saturday: Closed
Sunday: Closed

Okay, here’s a comprehensive overview of OneUnited Bank, formatted as requested, designed to be helpful and informative:

OneUnited Bank: A Focused Banking Solution

For individuals and businesses seeking a community-focused banking experience with a commitment to racial equity, OneUnited Bank stands out as a noteworthy financial institution. Established in 1983, the bank has a unique history and mission, making it a compelling option for those looking for a different approach to banking. Its primary address is located at 3683 Crenshaw Blvd, Los Angeles, CA 90016, and they can be reached at Phone: 32904848. You can also explore more information on their official website: Website: oneunited.com.

Specialties for OneUnited Bank center around traditional banking services, including ATM access and general banking operations. However, what truly distinguishes them is their dedication to serving the Black community and promoting economic empowerment. They actively support Black-owned businesses and financial literacy programs.

Key Features and Points of Interest

Black-Owned Institution: OneUnited Bank is proudly identified as a Black-owned bank, reflecting its core values and commitment to serving a specific demographic.
Drive-Through Access: Convenient drive-through banking services are available at the Los Angeles location, streamlining transactions for customers.
Wheelchair Accessible Parking: The bank prioritizes accessibility, offering a wheelchair-accessible parking lot, ensuring inclusivity for all patrons.
Cash Advance Services: OneUnited Bank offers cash advance services, providing flexibility for immediate financial needs.
Extensive Reviews: The bank has garnered significant attention, boasting 267 reviews on Google My Business, offering a diverse range of customer perspectives.

Customer Sentiment & Ratings

The average opinion of OneUnited Bank, based on Google My Business reviews, is 3.4 out of 5 stars. While there’s a range of feedback, many customers praise the bank’s community focus and personalized service. Some reviews highlight potential issues with longer wait times, however, the overall sentiment leans towards positive experiences, particularly among those appreciating its unique mission.

Location and Contact Information

Location: 3683 Crenshaw Blvd, Los Angeles, CA 90016. This central Los Angeles location provides accessibility for many residents.

Recommendation

For individuals seeking a bank that aligns with their values and prioritizes community engagement, OneUnited Bank presents a worthwhile consideration. Given its commitment to the Black community, accessible facilities, and available services, it represents a unique alternative to traditional banking. We strongly recommend visiting the bank’s website at oneunited.com to explore their full range of offerings, learn more about their mission, and to contact them directly for personalized assistance.

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👍 Reviews of OneUnited Bank

OneUnited Bank - Los Angeles, California

Juliah M.

1/5

Do not y’all , and I repeat DO NOT Bank here with one united bank , I kept getting unauthorized charges and my cards kept getting hacked , they lack extreme Financial security , whenever a issue occurred I wanted to speak with management to tackle the problem with situation THEY NEVER have supervisors or managers that you can talk too on the phone , their employees aren’t always as helpful so that’s why I wanted management to maybe help me out more up you can’t get a hold of anyone important there . I would say save yourself the headache , time and money and get a new bank. My account was hacked 3 different times and all 3 times money was taken , and nothing was done , trust this review.

Emmanuel L.

5/5

I've been a member of OneUnited Bank for several years and I absolutely love it. The branch staff are always so helpful and knowledgeable, and the call centers are always very helpful as well.

Jaeson W.

1/5

UPDATE: 7-3-24 After being on hold for 30 minutes yesterday, I was disconnected and got no rep to help me log in to my account. Today I called and the wait time is 82 MINUTES! Unbelievable…. At this point I’m about to bill them for my time! Still can’t log in to my account, no recovery email gets sent when I request to reset credentials. Their system is broken and this is a serious issue. Hopefully this feedback helps them improve, but it seems like it’s not the first time customers have had issues.

UPDATE: 7-2-24 Their service team reached out to me saying my address changed which caused the problem...My address has been the same for 7 years!! However I did receive a new card, only to have to start this whole process again because I STILL cannot login. So here I am, calling customer service for the 11th time to resolve the same issue. Let's hope I can access my account after this time.

I cannot recommend this bank to anyone. Not to anyone black, blue, red or orange. Their customer service doesn’t exist and is outsourced. If you ever have an issue, prepare to follow up for months, wasting your own time, only to get a “maybe” fix for your problem. I can’t log in to my account after requesting a new card TWICE. The new card never arrived. Called back 8 times (after being hung up on twice) and still I do not have a card or a way to Log in to my account since OCTOBER! Save yourself and get a commercial bank. Don’t play yourself like I did.

MsTiffany L.

1/5

I recently had an extremely disappointing experience with One United Bank that I feel compelled to share. My interaction with their customer service was marked by several issues, leaving me dissatisfied and frustrated.
was given conflicting information from different representatives. One person assured me that a particular action would resolve the issue, while another said the opposite. This inconsistency not only confused me but also led to unnecessary complications
A woman in management by the name of Coretta was very unprofessional her lack of understanding, while trying to flex some sort of authority has confirmed my decision to completely close this account while being a young black Entrepreneur building business, wanting to put my black dollars back in the into the community. This was not a great experience the worst bank I’ve ever experienced.

Quella K.

3/5

I originally open this account online in another state. Everything was fine until I came to California for vacation and needed to come in the branch for a withdrawal. I was told that I could not because I don’t have a California ID, but I could use the ATM. Luckily I bank with another institution and was able to get cash from their branch. I am very disappointed I opened an account with bank to support them. But was unaware that I would never be able to have the bare minimum experience to get money when I needed it the most. 😢(I drove to the bank from Las Vegas)

J B.

4/5

The teller was quick and courteous. The banks policies and response times are not as efficient as larger banks; looking forward to them updating their systems and consumer facing web apps to deliver as good online as they did in branch.

J R.

1/5

RUDE SLOW VERY PASSIVE NO BN ONE SMILES! CLOSED ACCOUNT NO NOTIFICATION! AND PEOPLE WONDER WAY!BAD BUSINESS! AND YOU WONDER WHY NEVER DEPOSIT MAJOR AMOUNTS IN MY ACCOUNT! TRUST WORKS BOTH WAYS! Waiting entirely do long! Your own#! Smh

Chevy H.

1/5

The worst bank. I ordered checks and they sent them to the wrong address. Then I checked my account and they doubled charged me. Then the manager was too busy counting cash by hand, so I had to wait even longer for them to make a phone call to refund me the money. They still wanted to charge me the full amount after wasting my time.