PenAir Credit Union – Foley - Foley, Alabama

Introduction to PenAir Credit Union – Foley

PenAir Credit Union, a prominent financial institution operating in the state of Alabama, maintains a significant presence in the coastal community of Foley through its dedicated branch located at 1301 S McKenzie St, Foley, AL 36535. As a member-owned financial cooperative, it adheres strictly to the principles of a federal credit union, offering a range of financial services designed to meet the diverse needs of its members within the Foley area and beyond. This branch serves as a crucial hub for residents and visitors seeking comprehensive financial solutions in a convenient and accessible location.

Core Services Offered

The Foley branch of PenAir Credit Union provides a wide spectrum of financial services catering to various aspects of personal finance. Key offerings include:

• Core Banking Services: PenAir excels in providing traditional banking services including checking and savings accounts, certificates of deposit (CDs), and money market accounts, all tailored with member benefits in mind.
• Loans Portfolio: From competitive mortgage lending options for homebuyers and homeowners to flexible personal loans and reliable auto financing solutions, PenAir offers tailored financing to support major life decisions.
• Credit Union-Specific Benefits: Members of this federally chartered credit union often enjoy advantages such as higher interest rates on deposits, lower loan rates, and potentially fewer fees compared to traditional banks.
• Investment Services: For members looking to grow their wealth and plan for the future, PenAir provides investment services aimed at helping achieve long-term financial goals.
• Digital Banking Solutions: PenAir emphasizes technological accessibility, offering online banking platforms and mobile applications for convenient account management and transactions anytime, anywhere.

Physical Branch Features & Location

The branch at 1301 S McKenzie Street is strategically positioned to serve the Foley community. Its physical layout and accessibility features include:

• Drive-Through Facility: For customers seeking quick transactions without needing to enter the building, the branch offers a convenient drive-through service.
• On-Site Services: The branch provides full-service counter assistance for various banking needs, inquiries, and account-related matters.
• Accessibility Considerations: PenAir demonstrates a commitment to inclusivity by ensuring the premises are wheelchair-accessible, featuring an accessible car park and entrance, making financial services available to all community members regardless of physical ability.
• Convenient Location: Situated at 1301 S McKenzie St, this location is easily reachable within the Foley area, providing essential financial services to both residents and businesses.

Customer Experience & Reputation

PenAir Credit Union's reputation in Foley is shaped by the experiences of its members and customers. Analysis of customer feedback highlights both strengths and areas for potential improvement:

• Positive Staff Interactions: Many members have expressed appreciation for the helpful and personalized service provided by branch staff. For instance, some accounts specifically highlight exceptional service from individuals like 'Hunter' who are noted for going above and beyond customer expectations.
• Mix of Experiences: While some customers report satisfactory experiences with banking services, others have mentioned occasional wait times during peak hours, suggesting a potential need for increased staffing levels during busy periods.
• Branch Operations: The branch's operational efficiency is sometimes questioned, particularly regarding wait times during periods of high customer volume, as indicated in certain reviews.
• Overall Satisfaction: Despite mixed feedback on wait times, the overall rating received by PenAir on Google My Business, averaging 3.6 out of 5 from 56 reviews, suggests a generally positive perception among its customer base in the Foley community.

Advantages of Choosing PenAir Credit Union

For individuals and families in the Foley area considering their banking and financial needs, PenAir Credit Union presents several compelling advantages:

Final Recommendations & Considerations

For anyone considering PenAir Credit Union for their financial needs in Foley, it is advisable to conduct personal research or visit the branch during non-peak hours to experience the service firsthand. Prospective members should also verify their eligibility to join, as federal credit unions typically have specific membership criteria based on employment, education, or community affiliation. Comparing services, rates, and features with other financial institutions serving the area can provide a comprehensive view to make an informed decision.

Overall, PenAir Credit Union's Foley branch stands as a notable financial resource within the community, offering a blend of traditional banking services, modern digital solutions, and member-focused benefits. While customer feedback indicates room for improvement in certain operational aspects, the generally positive experiences and the advantages associated with credit union membership position PenAir as a worthy financial partner for many residents and businesses in the Foley area.

👍 Reviews of PenAir Credit Union – Foley

Calvin K.

5/5

Hunter at the Foley branch was a great help, she went above and beyond expectations. Once again why we use PenAir over any other bank!!!
Thank you, Hunter for your quick And helpful response.

Jason H.

3/5

As far as banking with Pen Air, it’s been ok. Just wished the company would realize how busy Foley is and provide more tellers. Any time I have to come into the branch, there is always a long line.

William P.

1/5

I currently bank with this company but I'm look to go elsewhere. I recently had a house fire caused by bad wiring and lost everything including cash (half of my rent money). After being moved to a new home I still had to pay rent by the first. I had to overdraft my account. I spoke to Pen Air in person and over the phone about what happened. They then closed my account and told me it's because I didn't communicate with them. That account is where my direct deposit goes to. Now I have no access to my paycheck for a few weeks and when i asked them about turning it back on they said that it is impossible but I can pay them back and then take a 2 responsible spending classes and then open a new account but have to wait 30 days again after those classes before I get any benefits back. CLASSES ON RESPONSIBLE SPENDING. Them money was for rent but that's not responsible after losing everything in a fire

Jim B.

5/5

This is my new Credit Union. All personal I met were anxious, and willing to help with a smile. Usually 3-4 places open for service!

Lashonda M.

5/5

I see so many negative reviews about Pen Air but I never once had a problem with them!! I been with them for 9 years going on 10 years and they have been nothing but sweet!! I know some things in the comments they don’t know what some people cannot do nor help with. Members don’t know what goes on behind the scenes. Needing help w your account calling the 850 number to discuss your account want to speak w someone at the branch then go to the branch lol that simple no need to speak to someone at the branch for the same answer they’re busy helping people that come in. I know it’s your bank and all of that but it’s two sides to every story and working dealing with members they feel like you can do anything they need and it doesn’t work like that. Sorry just had to say something because the comments are ridiculous and most of them come from Karens. Its so rude how they treat a MSR sometimes when they can’t have their way that being said Pen air thanks you!! Most people that loves y’all may not rate only the people that have so much to say and can’t have their way, keep thriving and keeping up the good work!!!

Max C.

5/5

I met with Pamela at the Foley (al) branch. This lady was awesome. Very helpful. Addressed everyone of my issues with simple, easy to understand information and wonderful attitude. Plus, I'm deaf and she easily worked with that with zero communication problems. It's this kimd of personal experience that keeps me with Pen Air. Absolutely a joy.

Kaitlyn A.

1/5

I get paid the same paycheck every single month because it is a federal government paycheck. At my other bank, it always came into my account on the 26th of the month after pending for one day! With PenAir, they put such a long hold on the accounts that it is the 29th and it has been pending for four days! I need my money!

Candice B.

5/5

I went into the Foley branch with family to do some banking business. I am not currently a member, however I am considering moving my personal banking to PenAir simply because I witnessed first hand the exceptional service they provided to my Aunt like they were her family as well. This branch has great staff so pleasant and welcoming. True southern hospitality.