Pro Management - Riverside, California

Sharon P.

Renting our first apartment together was an incredibly smooth and enjoyable experience, and a large part of that was due to the amazing assistance we received from Maria Bonilla. From the moment we started the process, Maria made everything so easy and stress free. She explained every detail of the contract in a way that left us with almost no questions. Her explanations were clear and made sure that we fully understood every term and condition before moving forward.

Communication with Maria has been effortless since the moment we met her. She was always quick to respond to any inquiries and made sure we felt comfortable and confident throughout the entire process. It’s clear that she truly cares about helping her clients and aside from her professionalism, she is also really kind and sweet.

We couldn’t have asked for a better person to guide us through our first apartment rental. Thanks to Maria, what could have been a stressful experience turned out to be a pleasant and memorable one.

Devonna T.

Of course as others have said, I would leave a zero stars if I could. This was my first apt when I turned 20. I had to get rid of roaches before moving in. Although my manager at the time Edwina was the sweetest. and did everything to work with me and the management company to get things fixed in my apartment. after her leaving we had a manager that did not respond to anything then later had a manager that did the bare minimum but was still better than the last. I had someone kick in my door filed a police report and it still took management almost two weeks to replace the door to my apartment even though it barely closed and did not lock, all because they said my neighbors told them "I knew the person that did it" (it was my sisters ex husband) Race played a lot into what they were willing to help me with as a tenant. One summer it took them until the almost end of August in the California heat, me being pregnant and threatening to sue to finally get them to replace my AC. Snd the last and final straw was there being a water leak in the wall that soaked my carpet and had mold in my apartment that they refused to fix the issue. they tried to replace parts of the wall instead of actually fixing the issue. Finally I reached out to code enforcement because they were trying to evict me for not paying rent for a month in a non habitable apartment I was paying to get hotel rooms because the mold that they refused to fix was flaring up my Asthma. When code enforcement officer came out it happened to be the same office that came for my neighbor who was also being evicted after having the pay out of pocket for hotel rooms after her ROOF caved in and it took them weeks to fix. I would never rent from anything under this companies umbrella again. it was horrible 5 years of my life! Office was so rude and no one there was helpful. All they cared about was getting their rent and nothing about the condition their property was in.

keven A.

Maria Bonilla is one of the most kindest, hard-working and caring person I have ever met. She is such an amazing manager communication with her is always effortless always answering her text messages. I cannot stress enough how much I appreciate her. We have been living here now almost for about an year and the whole moving process has been amazing if you are definitely looking for a place to live. Make sure you get a hold of Maria Bonilla with this company, everything from Maintenance to keeping the apartments clean to taking care of every single need and just overall being a kind person thank you for your hard work Maria and I hope this company sees how valuable you are

Lexah M.

My review was reported so now im back. but my manager Selina whom now goes by Emily (changed her name & phone number; didn't bother to let tenants know) does not do her JOB!!!! it took her 3 months to send someone out for roaches. I did complaint in person 30 days ago about a leak..never called or sent anyone out. TODAY literally 1 month later my kitchen ceiling caves in while im holding my 11 month old ....now I have to wait until someone calls me to see if they're coming out ... DO YOUR JOB !!!!!!! OR LET SOMEONE TAKE YOUR JOB SO THEY CAN SHOW HOW ITS DONE . this is disgrace , especially all the money we give these people for rent.!!!

Kevin R.

5/5 star rating for Maria Bonilla at Courtyard property. Has worked with me and my schedule to accommodate needs and process paper work efficiently. Thank you again Maria for making it possible !

Jessica Z.

Please take your money and time elsewhere. This management company doesn’t seem to understand how to treat their tenants. Vivian Pina manager of where we lived for over 7 years lacks professionalism , communication skills and empathy. On more than one occasion, has she left us with no reply and didn’t take our concerns into consideration l. We spent 7 summers with an AC from the 70s as well as getting a wall heater replaced after being without one for two winters. We loved our home and were forced to leave due to inhabitable conditions and rent being raised every year with no repairs . We had nails coming out of our Mickey Moused carpet and broken tile that they never finished. It’s so sad that they put families through this not to mention already living in a marginalized community and trying to raise our kids right and yet they have to witness their parents treated less than, like we have no clue what our rights are or how to speak and defend ourselves. It’s absolutely unjust to me. That’s why I am who I am and I defend and support my community by writing this heart felt comment. Thank you for time and for reading. Please do your research and think twice before renting or investing with this management company.

Lola L.

Their service for rentals after years at first wasn’t the best I’ll be honest even frustrating most of the time. But you know what I have seen a spontaneous improvement that they are putting efforts to give us better service. We appreciate you guys very much for doing that thank you !

david Z.

Vivian Peña is the worst property manager pro management has. She has zero communication skills because she does not care super unprofessional. If you are moving into 3407 location my suggestion is don’t because they don’t care about the quality of life there tenants are living. I’m glad I don’t live there no more because of all the mold that place has don’t believe ask for the recent inspection results that should tell you everything. Pro Managament hire real MANAGERS that CARE and don’t let this be a family business because that what it is a bunch of family members RUNNING THE SHOW