Rainey Realty Inc - Little Rock, Arkansas

Vin X.

I have been a customer of Rainey Property management for over 4 years now. They have helped to keep my home on the market and rented which greatly helped my aging mother before she passed away. We have not always seen eye to eye initially, but they are patient and really have the tenant and owners' best interest in mind. We always come to an amicable agreement in the end. Stacy is very persistent which is great because I work a job that has 24/7 hours at times, so I am not often available to look at emails. If they don't hear from me in a day or two, that means they need to call me, which they will do. Thanks for everything and being, most of all, patient with my schedule.

Desmond J. T.

Rainey Realty Property Management has great since the start of the process.

We had a maintenance issue on the move in date, and Melissa who is the manager for the property was quick to respond and got everything handled in a timely manner considering it was the weekend. She’s really nice and pleasant to work with. She knows her job and does it well.

I want to also point out some other names that I’ve been in contact with, and they have also been great.

Starting with Sara, she’s always quick to respond and communicates well, she’s nice and pleasant on the phone and via email. She knows her stuff too!

The front desk receptionist Athana is really nice and pleasant as well.

Becky, Stacy and Brook, all whom I’ve personally spoken to regarding the process and the property have been nice and pleasant as well. They have a great staff at Rainey Realty Property Management. Looking forward to a longer relationship with them.

Markeia

Rainey Realty by far is the best rental management property I have ever been with. The staff there are some amazing women all of them. The property that they managed was from a landlord from hell; there were electrical issues, had no stove through Thanksgiving or Christmas, no heat as well. My younger son almost froze to death. Rainey was so helpful and hired a contractor to come out and try to fix it to get heat going during Christmas out of there own pocket, after we sent a picture of how cold it was in our home. After so many more issues they finally agreed to let us out of the lease and returned our full deposit. Thank you guys for always being so helpful and caring and standing up for me when I had no idea what else to do. Tina, Stacy, Vicky, Denise, and Rachael; the list goes on but all of you ladies are amazing, and I pray God continues to bless you all as yall continue to bless others

Josh B.

I was referred to Rainey from a friend. Kaitlyn helped answer all my questions over the phone! When I came up to the office, Nicole was kind enough to help me fill out a maintenance request and discussed the process. Everyone has been great to work with. Friendly and professional staff!

Markeia L.

I'm no longer a client and have past issues from a residence I rented through Rainey Realty. Rainey Realty has still treated me with respect and still so helpful after the fact to help get this matter situated. Thanks Tina for your help you dont know how wonderful you are. Everyone there has been so wonderful to me to get this matter with entergy done and over with.

lindsey R.

Brooke and the other ladies from Rainey Realty have been absolutely amazing in helping my with my application process. The level of communication both over the phone and through email was top-notch!

Kayli L.

This property management is absolutely horrible. They asked me for a service animal badge and it does not exist! Paperwork and badges are the reason there are so many fakes out there. Anyone can buy a badge offline. A service dogs training should show they are real service animals. Not only did they ILLEGALLY ask me for a badge on my service dog in training but they also claimed my service dog in training isn't allowed on the property until a pet fee is paid. THIS IS ILLEGAL TO ASK FOR MONEY ON MY SERVICE DOG IN TRAINING. HE IS TASK TRAINED IN MANY TASKS TO HELP ME WITH MY DISIBILITY AND IS CONSIDERED A SERVICE DOG UNDER THE ADA AND ARKANSAS LAW. You may not ask me to demonstrate his task or ask for papers or a badge on him. The next time I have an issue with this property management or they try to evict, I will have police involved and file a lawsuit. Service dogs in training who are task trained are service dogs under ADA and Arkansas law. It is ILLEGAL to do any of the things I have specified. My service dog in training is the reason I'm able to stay safe in any area. I WILL NOT get rid of him for the businesses benefit. If any of you have service animals or one's in training who are task trained, DO NOT GO HERE!!! You have been warned! THEY ARE VERY INCONSIDERATE OF PEOPLES NEEDS! They have shamed and made my family feel like they have to pay money because they are afraid. However, I did my ADA and Arkansas research. They have made me feel ashamed to have a service dog and I will NOT tolerate this type of behavior from anyone. LETS STATE: MY SERVICE DOG HAS NOT CAUSED PROBLEMS, DAMAGED ANYTHING, CHEWED ANYTHING, NOR IS HE AGGRESSIVE!

From now on, this realty place NEEDS TO DO THEIR ADA RESEARCH AND ARKANSAS RESEARCH!! They have completely made me upset. REMINDER!! IF I HAVE ANY MORE PROBLEMS, A LAWSUIT AND POLICE WILL BE IN PLACE!
FOR YOUR INFORMATION: SERVICE ANIMALS IN TRAINING WHO ARE TASK TRAINED ARE NOT PETS! THEY ARE MEDICAL EQUIPMENT!

Janet J.

I have owned a property that I have rented out for a little over 2 1/2 years in Little Rock Arkansas.

Anytime I have had any concerns or issues with tenant or maintenance issues , Stacy McKenzie the account manager over the maintenance department has been a tremendous support and help.

Not only is she a
pleasant person but extremely professional and does a great job communicating with me on each issue I have had to address.

Rainy property management is very lucky to have someone such as her on their team!

Thank you Stacy
Janet