Reeves Rentals - Mobile, Alabama

Trisha H. (.

When we put our house in the rental market, it was just coming off of the sale market during a down turn and was completely with new flooring, carpet, and paint. The move in home was flawless. We were obviously incredibly concerned about the right tenants and were assured by John himself all the ways they screen tenants. When they told us they found a tenant (and turned down others that were not "qualified") we felt excited about the whole process.

Over the course of the next 5 years (our tenants renewed the lease) we made the unfortunate mistake of believing Reeves was living up to its promises that it claims on their website about making sure properties are managed and values maintained. We didn't live in the area and fully expected our paid management company to make sure our property was well taken care of.

When the tenants moved out, we were left with 17K in damage - every bit of flooring in the home had to be replaced, some down to the sub flooring. The amount of dirt was incomprehensible. They left us a dumpster and a half full of items in the house that had to be cleaned out.

Fans were broken, outlets broken, even the stove had a fire behind it that was undisclosed and wires had to be replaced.

When we asked for inspections over the years, Reeves clammed up. We were told "next week" "next week" and we were trying to figure out how to property file against the tenants for damages. Reeves decided that it was because we want to sue them and refused to turn over or talk about our property through our contact. Once my husband got into touch with John, we felt better and that he was going to chat with us and that they would help us file against the tenant. Once again, there were no calls back, and when my husband spoke with him again, john HUNG UP on my husband and said "my attorney said not to talk to you."

I have videos, pictures, and long list of required things we had to clean up on the home.

If you care about your property and need a rental agency that will VALUE you and make sure the tenants are maintaining the property as well as support you when there are issues, this is NOT the company for you.

If we can save even one family from having to experience the poor level of management and customer service we have, then I feel better. I will be adding video of our home online as well so people can see how bad it really was. The pictures do not even do it justice.

The 3rd party inspector said it was the "worst he has ever seen".

The most unfortunate part of this has been their customer service. Hiding behind an attorney rather than talking about where they failed is a sure sign of a company that will not take your assets with care.

John- if you read this - call us. You owe us an actual discussion about your failure. I am happy to put the video of our home on YouTube so people can see what kind of tenant you disregarded in our home.

Guadalupe G.

The Staff at Reeves Rentals were great. They have been very professional, responsive, and also friendly. Their fees are pretty fair, and they are able to manage my property without involving me a lot. I can trust them without any doubt and take suggestions from them because I believe it is the best for me. I will definitely use Reeves Rentals for my next property.

Jodie W.

We had a great experience with Reeves Rentals! The team is knowledgeable, friendly, professional, and overall great to work with. We felt like a part of the Reeves Rentals family! Their team knows the local market, has excellent strategy and negotiation tactics, and truly cares about your needs. We were also impressed with all the local referrals they provided for us for home renovations. Highly recommended!

Bradley H.

Our experience with Reeves Rentals was exceptional. They were attentive to our needs, provided excellent customer service, and helped us find the perfect rental home. We are thrilled with our new place and highly recommend them to others.

Jessica H.

Yes, Reeves Rentals is a property management company that is as good as it gets! This team sets the bar for how transactions are to be completed. Honest, authentic, experienced, responsive, up to date, hustle to get the job done and done with high ethical standards. Happy to recommend them to anyone.

Jodi G.

Reeves Rentals made finding our new home incredibly easy. The team was professional and responsive, ensuring a smooth rental process from start to finish. We are extremely satisfied and highly recommend their services to anyone looking for a rental home.

Isabel B.

I greatly appreciate the friendliness and follow-through of each of the Reeves Rentals staff, and the opportunity to work with Reeves Rentals was enjoyable. They kept me updated and in the loop as to what they needed from me and/or an update from their end. I'm very detailed myself, so it stands out to me when others are too (it sets your mind at ease during a hectic time). Reeves Rentals was always quick to respond to my questions and provided clear instructions/guidance every step of the way! I highly recommend Reeves Rentals!!!

Carrie M.

The team at Reeves Rentals is wonderful. They were professional, responsive, and made sure all our needs were met. We are very happy with our new rental home and highly recommend their service to others.