REGIONAL federal credit union - Hammond, Indiana

Regional Federal Credit Union: A Comprehensive Overview

Regional Federal Credit Union, located at 7144 Kennedy Ave, Hammond, IN 46323, United States, presents itself as a credit union and a bank, offering a range of financial services to its members. With a dedicated phone line at 8007627419 and a readily accessible website at regionalfcu.org, the institution aims to provide convenient and personalized financial solutions. This document will delve into the details of Regional Federal Credit Union, outlining its services, location, accessibility, and insights gleaned from customer feedback, ultimately providing prospective members with a detailed understanding of what to expect.

Location and Contact Information

The physical address of Regional Federal Credit Union is 7144 Kennedy Ave, Hammond, IN 46323. This location in Hammond, Indiana, positions the credit union within a readily accessible area for many residents in Northwest Indiana. The provided phone number, 800-762-7419, offers a direct line for inquiries and assistance. Furthermore, the website, regionalfcu.org, serves as a central hub for information regarding account types, loan products, services, and contact details. The website’s design suggests a focus on user-friendliness and providing clear, concise information to members.

Services Offered

Regional Federal Credit Union offers a diverse portfolio of financial products and services designed to meet the needs of its members. These typically include:

• Checking and Savings Accounts: A variety of account options with different features and interest rates are available.
• Loans: The credit union provides various loan products, including auto loans, personal loans, and mortgage loans.
• Credit Cards: Credit card options are offered, potentially with varying rewards programs.
• Online and Mobile Banking: Convenient access to accounts and services through online and mobile banking platforms.
• Financial Education: Resources and tools to help members improve their financial literacy and management skills.

While the exact details of these services can be found on the website, the institution’s core mission revolves around providing competitive rates and personalized service to its members.

Accessibility Features

Regional Federal Credit Union demonstrates a commitment to inclusivity by offering several accessibility features. The branch location at 7144 Kennedy Ave is equipped with a wheelchair-accessible car park, making it easier for individuals with mobility challenges to access the facility. Additionally, the entrance is wheelchair-accessible, ensuring that all members can enter the building independently. A drive-through is also available, providing a convenient option for those who prefer to conduct transactions from their vehicles. These features are designed to accommodate a wider range of customer needs and preferences.

Customer Feedback and Historical Context

According to Google My Business, Regional Federal Credit Union has garnered 104 reviews, offering a snapshot of customer experiences. The average opinion is 3.3/5, indicating a mixed reception. Analysis of these reviews reveals a recurring theme: while many members appreciate the institution’s history and longevity, there are concerns regarding recent changes in service quality. Several reviews highlight a decline in the number of windows open, leading to longer wait times. Tellers are reportedly spending less time at their stations, and a perceived lack of familiarity among staff is a common complaint. Past employees, according to anecdotal evidence, previously worked closely together, fostering a collaborative environment, but this cohesion seems to have diminished over time. It appears that staffing changes and possibly broader operational shifts have impacted the overall member experience. Despite these concerns, many members express a desire for the credit union to return to its former level of service, acknowledging that it remains a “good bank to be at” and a “suggested option” for others.

Overall Recommendation

Regional Federal Credit Union presents a familiar choice for residents of Northwest Indiana. Its established history and commitment to accessibility are notable strengths. However, customer feedback suggests that service quality has declined in recent years. Prospective members should be aware of potential wait times and a possible reduction in personalized service. Despite these challenges, the credit union’s core values and accessibility features remain attractive. Further research into specific account rates and loan products is recommended before making a decision. It’s advisable to contact the credit union directly to inquire about current service levels and address any specific concerns.

In conclusion, Regional Federal Credit Union offers a blend of history, accessibility, and a potentially evolving service model. Understanding the current customer feedback is crucial for prospective members considering this institution as their primary financial provider.

👍 Reviews of REGIONAL federal credit union

moveupnotdown

4/5

I been with them for over 10 years, the services has dropped a lot. Use to have 4 or 5 windows open. Now if you see 3, it's a good day. Tellers don't stay there long. Over the years from the people I use to know that worked there all them didn't know each other, but yet all said the same. It wasn't the job, it was the people running the show. One person name always came up. I know their always hiring, the workers never stay long, the service has slowed down. Still a good bank to be at. I would still suggest it to the others, but it's becoming a shell of what it once was

Sherrie P.

5/5

I wanted to open a new bank account my credit wasn’t the best. I kept filling out applications and getting denied do to my credit scores. I received a call from Kenneth. I immediately after he identified his self let him know all my problems and why I was in this position. Kenneth said hey. We at Regional federal don’t judge. The feeling of peace this statement gave me. I know I messed up but I know I got to learn to balance and keep my accounts. Kenneth you are awesome and thank you to all of you at Regional Federal for giving me a second chance. I appreciate at you all.

Vincent B.

5/5

Regional Federal Credit Union has been good to my family throughout the years. From my late mom to my interactions with them. They have been kind, helpful and supportive. The Hammond Branch. Suzette Goodwin is an angel. She is a joy to do business with. She is thorough, professional and makes you feel welcomed and appreciated. All of the staff there, John in loans, Annalisa, Hope and everyone provide fantastic support. Can’t thank you all enough. May God Bless you

Sung L.

5/5

My family and I have been coming to Regional Federal Credit Union for our banking and financing needs for many years! Kenneth and Melissa helped me out to get an auto financing loan last minute and was quick to get my loan approved! Highly recommend their friendly service and good morale to help out our local community.

Roderick J.

5/5

I've been a member since 2014. Last Thursday, ( March 27, 2025 ) I visited the Regional Hammond Branch to refinance my Jeep. I was skeptical at first. But, after meeting Montaiza Manyfield ( Member Service Advisor ) and Melissa Gillenwater ( Consumer Loan Underwriter ) they figured out how to lower my payment on my 2024 Grand Jeep Cherokee. Both were kind, very professional and actually determined to lower my payment. Which they did. Regional Hammond Branch had a good vibe and that's important to me. Even though I stay in Portage and go mainly to the Branch there, I will be back. Keep up the good work.

Jodi H.

1/5

If I could have given them zero Stars I would have, a
As part of a Union we were given debit cards for our vacation fund with no other option for direct deposit I waited over 2 weeks for a return call when I finally got someone on the phone they were rude. She stated/ complained that I needed to understand that there was only two of them answering the phone for four branches and what did you want me to do about it not being able to help me and then she hung the phone up in my ear. I believe 2 weeks is way too long to wait for a return phone call I dialed the number over 50 times today to get someone to answer. I am so glad that we do not have any other dealings with this specific Credit Union . I am going to contact our local Union Hall about changing a policy of having to use your bank. As there are many in the area whom I'm sure would love to have us as a large group as customers.

Angelina C.

1/5

Would not recommend this bank to anyone. Using an ATM listed on their website as within network will still charge you a fee. I’ve banked with many credit unions and larger banks and have NEVER been charged a fee for using an ATM directly listed on their bank website. Will likely be closing my account because I do not live in close proximity to a regional branch and there is no other way to access my money. Any ATM listed on their website will charge you a fee unless it is located at a regional credit union branch. These are free ATMs listed on their website but Regional charges if you use any ATM that is not Regionals. This was never explained to me nor is it stated on their website. I have never seen a finacial institution charge for using a within network ATM even with 5 years in the banking industry myself. If you are looking to open an account I would look elsewhere.

Randy R.

2/5

Bank use to be good to bank at but the employees are way too slow in drive thru. Worst bank in my opinion is why I moved most of my banking to Chase Bank. I banked here for many many years but slowly moving from them because of the lack of service in drive thru!