Responsive Property Management - West Covina, California

Responsive Property Management is a reputable and professional property management company located at 855 N Lark Ellen Ave, West Covina, CA 91791. This establishment has been providing exceptional services to its clients for many years, making it a trusted name in the industry. Their commitment to excellence is evident in their dedication to managing properties efficiently and effectively, ensuring that both landlords and tenants are well taken care of.

Responsive Property Management offers a wide range of services, including lease administration, rent collection, tenant screening, and maintenance management. They also provide valuable insights and guidance to property owners, helping them make informed decisions about their investments. With their expertise and knowledge, they can help maximize the potential of any property under their management.

The company is easily accessible by car, with a wheelchair accessible parking lot available for those in need. Additionally, they have a wheelchair accessible entrance, ensuring that all individuals can easily enter the premises. Responsive Property Management values inclusiveness and strives to accommodate everyone's needs.

Currently, Responsive Property Management has received three reviews on Google My Business, with an average rating of 3/5. While the number of reviews may be limited, it is essential to consider the overall sentiment expressed by the reviewers. It is clear that the company has room for improvement, but also has its strengths in certain areas.

To learn more about Responsive Property Management and their services, visit their website at responsivepm.com. If you have any questions or would like to discuss your property management needs, feel free to contact them by phone at 63391000.

👍 Reviews of Responsive Property Management

jasmin D.

1/5

Scheduled a tour with an agent named Edgar. He confirmed and set a time for 3:30 that day. We drove 45 minutes and sat in traffic to see the property and he did not show up. No one at the office was even able to get ahold of this agent. Completely unprofessional and unacceptable. Would not trust this place or the people who work here they clearly don’t respect other people’s time and effort. It’s unfortunate because we actually loved the home but we have now completely taken it off our list because of the lack of respect from this agency. 0/10

Leanna W.

3/5

My husband and I lived at a property managed by Responsive Property Management (RPM) for around a year and a half, and moved due to an unexpected job change that required a relocation. Generally, our experience had been positive overall until we moved out. The property was quiet and the few things that broke while we were there were fixed quickly. While we were there, we also fixed a couple minor things ourselves, such as replacing the sink strainers (the ones provided didn't fit well), adding a handle to the garage's side door (so you could close it without pulling your key to close the door), and adding a pull to the yard gate to make it usable.
The one thing that was less than perfect while we were there was the gardener, who frequently didn't do about half the gardening work. I ended up buying some hand tools so I could clip the plants along the back walkway to the garage because the gardener did not do this even though it was part of his job. Until I became pregnant and the weather hit over 100 degrees, I would go out and clip the plants so we (and our neighbors) could use the pathway to get to our garages. We didn't report this because we didn't feel it would be worth the hassle and inevitable animosity from the gardener. My husband did ask the gardener to address the pathway once I was no longer able to, and thankfully he started clipping is a week or two later. It should have been done the entire time and without us asking though, since it was part of the common area of the complex.
The biggest issue we had, and the reason I decided to write this review, was the poor experience we had around our move out. First off, shortly after we gave notice, we were being pressured to be available to show the unit to prospective people. This was a small unit that was already cramped, and adding boxes being packed made it very hard to move around, so we had to decline. During our pre-move out inspection (before things were fully packed), we went over the space with Frank and were told as long as we cleaned and patched the holes (from hanging photos and such), we would only be charged for a prorated painting and basic cleaning.
In the past 10 years I have moved multiple times and have cleaned and patched holes every time, each time getting the full deposit back (minus any standard stuff in the contract like the pro-rated painting). We had requested the final inspection on our last day in the afternoon, but they would not do one unless we agreed to do it first thing in the morning and allow painters in at that time. Our move was difficult, we needed the time for cleaning, and we were coming from 2 hours away, so we needed that final day to complete cleaning and moving the last of our stuff. Because of this they moved our inspection to after we were out of the apartment.
I spent two days cleaning and patching, (again, while pregnant), to make sure everything was in order so we could get our deposit back as usual. Imagine our surprise when we are get our deposit back missing $1000, including a charge for "excessive holes in walls." I had literally patched every hole and the charges seemed like they were really trying to get the most they could from the deposit. When we asked about the "excessive holes" charge, we were given a vague answer about the patching "wasn't done right" (which is false) and provided "proof" in a cell phone video too grainy to see any details, with a worker walking around in the dimly lit apartment mumbling in Spanish and filming the walls after he had apparently done this "repatching."
It's a shame that our move out experience was so poor and the company chose to abuse the deposit charges this way, because I would have otherwise recommended them. However, after this, I can not recommend them unless you want to be excessively charged at move out.

Luxe P. M.

5/5

I've had the pleasure to work with Frank at Responsive Property Management on multiple occasions and they're a top client. They never cancel, they're always on time, they're polite, a pleasure to work with, appreciative, and they pay promptly. I really couldn't ask for a better, more loyal client. I highly recommend them. I've also seen their buildings and the quality of work they perform and it's top notch.